Unfortunately, I am in the same boat as many. I have 1 HR20-100 and 2 HR20-700's that all connect fine to the internet with and pass the connectivity test. All 3 receive VOD and have Media Share working and I am also able to access video from all 3 receivers on my computer via Directv2pc (not that that matters). My internet connection is highspeed DSL and the receivers have a wired internet connection through a Linkyss WRT300N router. Have resent signal from Directv and even done a menu reset and a RBR from the HR-20-100 and NOTHING WORKS!!! Any help or suggestions would be appreciated.