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DirecTV/Viacom Dispute?

Discussion in 'DIRECTV General Discussion' started by danpeters, Jul 9, 2012.

  1. Jul 11, 2012 #881 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    One would think "older folks" would have better grammar.
     
  2. Jul 11, 2012 #882 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    When they ask you over the phone if you agree to the contract, which you have to do to get service, you are "signing" a contract.
     
  3. Jul 11, 2012 #883 of 3058
    Tubaman-Z

    Tubaman-Z Godfather

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    After catching up on the 12 or so new pages of posts since I last read this thread yesterday, a couple of thoughts:

    1. The mix channels, in particular the Kids Mix, was a brilliant move on D*'s part. They make clear what alternatives are available. They should keep the mix channels regardless of the outcome.
    2. Providing free Encore through the end of the month is a nice touch.
    3. When my wife realized this morning that the Viacom channels were off (she was looking for "Murder, She Wrote" on TVLand) I reminded her that we also get that on the Hallmark channel (in HD). I setup a season pass and voila.
    4. Depending on how long this goes on I will re-evaluate our programming package and possibly lower it.
    5. I noted this on the Directvpromise.com website: "DIRECTV stated that if Viacom believes all of its networks are worth so much extra money, DIRECTV customers should have the right to choose which Viacom channels they want to pay to keep and which ones they don’t." I look forward to having this option as DirecTV thinks that I, as a customer, should have that right. Of the 17 taken down, I would like to pay for only 2 please.
     
  4. Jul 11, 2012 #884 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    And if you were an actual user here, not just a troll, you'd find that Sixto's information is true.
     
  5. Jul 11, 2012 #885 of 3058
    wingrider01

    wingrider01 Hall Of Fame

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    physical signatures are a thing of the past in most cases, you electronicly agree to the terms, works in binding arbitration.

    As far as back in 1996, that would have been primestar and if you signed or initialed the installers paperwork you agreed to it.

    Given any disagrements, companies can pull up your electronic agreement.
     
  6. Jul 11, 2012 #886 of 3058
    susanandmark

    susanandmark Godfather

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    I have also, in the past, asked DirecTV to show me any agreement I signed and/or agreed to verbally. I have been referenced to a generic web link that states DirecTV's current, and ever changing, contract. Never once have they been able to, or even tried to, produce a single document or phone call that showed I had even acknowledged, let alone agreed to anything. In fact, each and every time I've questioned my "contract status" (which has happened twice) DirecTV has sent me multiple DIFFERENT reasons, in writing (email) and via phone, WHY they believe I am "under contract."

    I've never been asked verbally if I "agreed to the contract" either. The fact that DirecTV equipment has a lifespan of 2-3 years, give or take, means it is literally impossible to stay with this company "out of contract." Sure, I've got one DVR that are still going strong after five years ... But they are rare and unless I am willing to never upgrade or replace failed equipment (meaning losing service at one or more outlets), I will never, ever free myself from the contract loop.

    ... Which is EXACTLY what DirecTV wants.
     
  7. Jul 11, 2012 #887 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    About a month ago they sent all customers an email with their new TOS. That email clearly stated that if you had a problem with the TOS you needed to contact them. If you didn't contact them then you agreed to the TOS.
     
  8. Jul 11, 2012 #888 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    So then you did sign a contract. If you hadn't you wouldn't have just confirmed that you are in a "contract loop". You wouldn't be in one if you hadn't signed one.

    Now let's move on.
     
  9. Jul 11, 2012 #889 of 3058
    maartena

    maartena Hall Of Fame

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    Okay, so looking at the numbers again.... and confusing the yearly and quarterly earnings, BOTH companies seems to be around the 22-23% level as far as profits go. Still, that is the goal of a company, to make profit.

    Glad you made my point for me. First off, 25% profit does not mean a 25% raise. 25% profit means that if you make $125, and you spend $100, you have an income of $25 left for your savings account. Raise means you are asking for more money than you did last year. Which DirecTV did, in February they raised their prices by about 3%. Somehow you got the words "raise" and "profit" confused.

    But you are making a point: The company really asking for a BIG RAISE here, is Viacom. They are asking for a 30% increase in pay, and you are right.... I didn't get a 30% raise last year, nor did my house value go up 30%. And really I did not do anything that got me 30% more than previous years.

    Why is Viacom entitled to a 30% raise? Their stocks have plummeted, their ratings for their stations have gone down, not to speak of the dismal quality of their programming..... what entitles THEM to a 30% raise?


    Any company needs a savings account. I don't know how you are doing financially, but I got laid off in January. But because I had SAVINGS (in other words, I spend less then I had coming in in previous years), I was able to get through almost 4 months of unemployment without missing a mortgage payment. A company works the same way.... if they don't have money in the bank, they can't plan for disasters. What do you think will happen when a satellite fails in space? There are commercial satellites they can lease, which can be moved to their orbit..... but at a VERY STEEP price. But if say... D12 would completely fail, and they need a quick solution to re-launch 60+ HD channels, they will dip into their savings and pay a commercial feed company to lease space on one of their satellites until they can replace the satellites.

    If they DO NOT have that kind of money in stock, they simply would not be able to survive a hit like that. ANY company that wants to remain in business needs to make sufficient profits. But there is quite a difference between asking for a 3% raise from your customers, and a 30% raise.
     
  10. Jul 11, 2012 #890 of 3058
    dxtrfn80

    dxtrfn80 Mentor

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    DirectTV use to have a Kids mix channel years ago and it is back.
     
  11. Jul 11, 2012 #891 of 3058
    vobguy

    vobguy Mentor

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    Ditto on this. I used to have a similar problem, but they were able to fix it once I complained.

    Granted, it still does go out in heavy weather, but that was rare even in the past few weeks of heavy weather in Virginia.
     
  12. Jul 11, 2012 #892 of 3058
    yosoyellobo

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    It is hard for me to get work up about losing one channel that I watch sometime,Comedy Central for The Daily Show with Jon Stewart and The Colbert Report. For the record if I ever had to leave Directv I would just drop pay tv altogether.
     
  13. Jul 11, 2012 #893 of 3058
    susanandmark

    susanandmark Godfather

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    Nope. Sorry. Still never signed a dang thing, or have been asked anything when activating a receiver other than "is it working now?" ... And, trust me, I listen for such things. DirecTV is shockingly and egregiously deceptive about NOT mentioning the contract extension to its customers until they wish to cancel and then, surprise, you can't (or if you do, it will cost you) because you're under contract.

    But I'm not even talking about upgrades or other additions I've KNOWINGLY made since, by virtue of reading here and being generally better informed than your average consumer, I know that results in a "contract". There have also been two separate times when I've either made NO changes to my status for more than two years or done nothing that SHOULD HAVE put me under contract, yet DirecTV insists I am none-the-less.
     
  14. Jul 11, 2012 #894 of 3058
    vobguy

    vobguy Mentor

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    I agree, though of course I am sure there are many people who do watch them so I have some sympathy with them.
     
  15. Jul 11, 2012 #895 of 3058
    maartena

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    The term is attached to your equipment lease, and you AGREE to those terms when the box is activated, either by yourself, or by the installer. When done by yourself on the phone, you should have been told that these terms apply. If done by an installer, I am 100% certain you signed the work sheet he had with him which included the leased equipment.

    This is what it says:

    "PROGRAMMING AGREEMENT AND TERM. To keep costs down for you, we provide dishes and standard installation at reduced or no cost. In exchange, we ask that you remain a customer for a specified period of time. Specifically, you agree that within 30 days of getting DIRECTV equipment (either provided to you or installed professionally), you will activate your boxes and subscribe to a base level of programming valued at $29.99/mo or above, which may consist of a DIRECTV base programming package (English or Spanish language); Jadeworld; OR, a qualifying international-language a la carte service bundled with either BASIC CHOICE or PREFERRED CHOICE. If you do not activate each box, you agree that DIRECTV or the authorized retailer from whom you obtained the equipment may charge you $150 per box as liquidated damages. You agree to continuously maintain the minimum level of programming with us as follows: New customers: 24 consecutive months. Existing customers: 24 consecutive months for DVR, HD and/or HD DVR boxes, or 12 consecutive months for standard boxes. If you selected an HD DVR, you agree to pay a monthly Advanced Receiver fee ($20/mo.). If you selected an HD receiver, you agree to pay a monthly Advanced Receiver-HD fee ($10/mo). If you selected a DVR receiver, you agree to pay a monthly Advanced Receiver- DVR fee ($8/mo). If you selected a TiVo® HD DVR from DIRECTV (except for model HR10-250), you agree to pay a monthly Advanced Receiver-TiVo fee ($20/mo) and a monthly TiVo fee ($5/mo.).
    THIS AGREEMENT TO MAINTAIN PROGRAMMING IS SEPARATE AND DIFFERENT FROM ANY OTHER YOU MAY HAVE MADE WITH DIRECTV AND IS FULLY ENFORCEABLE UNDER THESE TERMS."



    The "signing" in this case is really just the "activating" of a box, which triggers a new term of 24 months.
     
  16. Jul 11, 2012 #896 of 3058
    Sea bass

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    Not sure why, but that made me laugh! Thanks I needed that!:D:D:D
     
  17. Jul 11, 2012 #897 of 3058
    RunnerFL

    RunnerFL Well-Known Member

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    Yeah, you have.
     
  18. Jul 11, 2012 #898 of 3058
    keith_benedict

    keith_benedict Godfather

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    We're going to do the same. We'll be lowering out plan to the $55/month plan as soon as the Tour de France is over. When football season starts, we *might* jump back up to the one that includes NFL HD, but we might not.

    Losing these channels has been a good exercise for me to determine that I can easily live without the programming on those channels. I watch one show on Comedy Central, Tosh.0. I can live without that show, especially if they keep the Encore channels.
     
  19. Jul 11, 2012 #899 of 3058
    BlackCoffee

    BlackCoffee AllStar

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    If the internet (offered as an option by some) is an indicator of the future, people want choice. DirecTV is our only agent for controlling cost and I hope they negotiate all media contracts by playing hardball. Embedded in those contracts is bundling to ensure Viacom can get revenue from people that don't even want their channels. How about an option where we can choose the stations we want. Bundling would be a way to get more for less, but only on top of choice.

    I am willing to stand behind DirecTV on this one since VIACOM is trying to use my kids to force me to pay for something I really don't want. Except for a few kids program, they have little to offer. I do not stay awake at night because I missed an episode of Spongebob or iCarly. Entertaining, sometimes. Required, no. Told my 9 year to get use to disappointments in life. Thanks VIACOM, now my kids are getting a life lesson in self control.
     
  20. Jul 11, 2012 #900 of 3058
    gio12

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    Sorry, sending an email is NOT valid. Only a certified letter is. If someone wants to push the issue with directv in a court of law, tHEY will WIN.
    Saying yes over a phone call in NOT a value contract or electric signature.

    Like other said, Cellular Companies actually make you sign on PAPER or signature capture.
     

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