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Discussion in 'DIRECTV General Discussion' started by danpeters, Jul 9, 2012.
You might be saying that, but it's not something I responded to?
Isn't there a provision in the DirecTV customer agreement that allows one to cancel without an early termination penalty if programming changes substantially affect you?
I watch the Viacom channels, and consider them worthwhile to have on DirecTV. Most of them I'd rate as mediocre quality as far as cable channels go, but Comedy Central I consider much better. I make a point of watching the first-run Futurama and South Park shows. I like those enough that I'll make a significant effort to watch them, even if I can't do so on DirecTV.
I think that suggests a risk to DirecTV and Viacom if they can't resolve this quickly. I've known for some time that the internet provides alternative ways to watch TV shows. However, I've never seriously investigate that due to the convenience and picture quality of DirecTV. But now I am very motivated to investigate alternatives, and I may very well find that the alternative are much better than I expected. The loss of Viacom channels on DirecTV may accelerate people switching to internet viewing. I think in many cases that's a more likely scenario than people switching to DISH, particularly for people who realize this could just as well happen on DISH at some point.
no different than directv reminding its customer they can go to a variety of other sources to get free viacom programming.
My niece who is 8 years old didn't even know Nickelodeon was off the air and she likes Spongebob too! I had to tell her today. lol
I do not know if this was posted in the previous 63 pages, but this is not the first time that Viacom has pulled this stunt. I looked up Brighthouse vs. Viacom and they used the same tactics in late 2008 early 2009 in Orlando Florida.
Pull down the channels and use scare tactics against little kids.
But as we see, Internet viewing can be taken away at any time as well. So far, this is is going worse for Viacom. A lot of people posting on their Facebook page that aren't on their side. With their popup video of Mike White, messages before the contract ended that the kids wouldn't be ale to watch Dora or Spongebob anymore etc, they aren't gaining many fans.
will you marry me? I dont even care that you are probably a man. I think i love you.
For those worried about no resolution of this ever think of this. If there is no resolution ever do you really think that Viacom will leave all their channels off of the internet forever?
I am not suggesting that you lose Viacom forever and resort to the internet for Viacom. I am suggesting that their tactics are untenable in anything other than the very short term.
are you sure? This is section 1 (d) of the customer agreement:
(d) Our Programming Changes. Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we must reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, and any other Service we offer, at any time. We will endeavor to notify you of any change that is within our reasonable control and its effective date. In most cases this notice will be about one month in advance. You always have the right to cancel your Service, in whole or in part, if you do not accept the change (see Section 5). If you cancel your Service, a deactivation fee (described in Sections 2 & 5(b)) or other charges may apply. Credits, if any, to your account will be posted as described in Section 5. If you do not cancel, your continued receipt of our Service will constitute acceptance.
The reason I'm asking is because for 3 years I've been throwing out the "Add FIOS TV" letter from Verizon, but this recent stuff totally blindsided me. I'm sure Verizon has it's issues from time to time with content providers, but I didn't get ANY notice from D* about this squabble, and I'm sick and tired of watching entertainment/media industry members argue like a bunch of 3 year olds - and it's ALWAYS the entertainment/media industry that does this kind of crap - "if you don't do this, we're going to hurt our customers, that'll show you"...
You can cancel, but you may be subject to a deactivation fee and other charges. Meaning whatever is left on your ETF.
Read what you posted Fraaaak. The OP asked if he could cancel without an early termination fee. The section of the TOS you just posted specifically says "a deactivation fee or other charges may apply"... i.e. early termination fees.
Fraaaak, you ask if there is a change in DirecTV's package, can you cancel early without penalty? The answer is no and the answer is in the paragraph you posted. I have deconstructed the paragraph a bit to make the relevant passages stand out but I haven't changed a word:
Seems pretty clear to me. Yes, you can cancel but you will be charged for doing that.
I don't watch ESPN. If ESPN is really costing DirecTV $5/month/sub, that means it's costing me even more. I know it's wishful thinking, but I would jump at the chance to drop it to save $5+ a month. An ala carte option would be fantastic.
I hope DirecTV fights cost increases this hard every time a contract comes up for renegotiation. Any cost they incur is going to be passed on to customers. There is no reason these costs have to increase, but so many people are just blindly accepting of this. There's no reason that which costs $x today has to cost $x+1 tomorrow.
I pay less money, for more service, on my cell phone, than I ever have before.
I pay less money, for more service, for my landline phone, than I ever have before.
I pay less money, for more bandwidth, for my internet, than I ever have before.
There are three examples, where delivering more product, for less money, has proven to be a viable business model in a comparable telecom industry.
Earlier, someone quoted movie production costs over the last 30 years, showing the rising trend in production costs. The fault with that is that they didn't spend that much because they had to, they spent it because they could. If their revenue drops, they'll just have to spend less. So John Q. Moviestar only makes $10 million instead of $20. My heart breaks for him. Seriously.
The argument has been made, and it is valid, that DirecTV is not doing this for us(the customers). There not out there fighting to lower our costs out of the kindness of their hearts. The fact remains, the costs DirecTV incurs are passed on to the customers. The less their cost goes up, the less ours goes up. I'm glad they're fighting it this hard, and I hope they do it every time.
Also I doubt directv would consider this a change in programming. This is nothing more than if there was a temporary weather outage. I am sure that they would tell you that comedy central was in whatever package.... just as I am sure that Viacom would not admit that they don't have channels on directv to their advertisers. They both would say that this is a temporary pause, not a breakup.
Right, and frankly if they did have that, it would potentially really hurt DirecTV. there would be people using that clause just to get out of the contract. You dropped GEMTV(or whatever shopping channel), I want to cancel. Of course it would have to be worded so that Fox Reality going away wouldn't be considered a change, channel changing format or allowing someone to cancel wilt ETF due to a channel addition.
Those services were already there; of course Viacom pulled them when DIRECTV made folks aware of them.
No, I’m thinking about how they are purposely aggravating DIRECTV customers with deliberately misleading claims, like when they included the HD duplicate channels in the total count of channels that were going offline.
Don’t get me started with all the folks they are encouraging to call in and demand credits and what they are putting on Facebook.
It’s juvenile and childish how they are conducting their end of the negotiation. One thing is very firm in my mind. Viacom should NEVER be rewarded for that type of behavior.