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DIRECTV2PC v7507 - Issues & Discussion

150K views 470 replies 112 participants last post by  Special Ed 
#1 ·
Important Note:

Please, DO NOT CALL CUSTOMER SUPPORT about this version.
Your cooperation in this matter is greatly appreciated.

The Contents of this Download: (Differences based on previous version)

Please subscribe to the Extra, Extra! thread for news about DIRECTV2PC updates.

Download v7507
Download DIRECTV2PC Playback Advisor

New features
  • No new features since last version

Improved/Updated
  • Stability

Notes
  • Please use your existing DIRECTV2PC key .. If you do not have one, please complete the Beta Download process @ http://www.directv.com/directv2pc
  • New Codecs may be download & installed as part of the setup/activation process after installation.
 
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#407 ·
Still getting crashes sometimes.

Problem signature:
Problem Event Name: APPCRASH
Application Name: DIRECTV2PC(TM).exe
Application Version: 2.0.0.7507
Application Timestamp: 4a23d8d0
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c0000005
Exception Offset: 000343e0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af46
Additional Information 2: af46aef0a21b227bc088643c36a3deb4
Additional Information 3: 49f4
Additional Information 4: 49f4409729bbde82628d4e2d12dc4575
 
#408 ·
SParker said:
Still getting crashes sometimes.

Problem signature:
Problem Event Name: APPCRASH
Application Name: DIRECTV2PC(TM).exe
Application Version: 2.0.0.7507
Application Timestamp: 4a23d8d0
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c0000005
Exception Offset: 000343e0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af46
Additional Information 2: af46aef0a21b227bc088643c36a3deb4
Additional Information 3: 49f4
Additional Information 4: 49f4409729bbde82628d4e2d12dc4575
The exception code: c0000005 is an Access Violation.

What Operating System software are you running?
 
#410 ·
Posted 25 July 2013 - 09:37 AM

SParker, on 18 May 2013 - 6:34 PM, said:
SParker said:
I changed to a new router and now the dang program crashes when I try to play something. Uninstalled and reinstalled to no help. Any ideas?
So, it was working fine.
You replaced your router with a new router.
Now, the program crashes.

What is the model of the old router?
What is the model of the new router?

Do you see where this is headed?
 
#411 ·
tbolt said:
Posted 25 July 2013 - 09:37 AM

SParker, on 18 May 2013 - 6:34 PM, said:

So, it was working fine.
You replaced your router with a new router.
Now, the program crashes.

What is the model of the old router?
What is the model of the new router?

Do you see where this is headed?
Why would it work and then stop working. I've had this new router for 3 months now. Makes no sense.
 
#412 ·
SParker said:
Why would it work and then stop working. I've had this new router for 3 months now. Makes no sense.
Well, you reported the following on 18 May 2013:

SParker, on 18 May 2013 - 6:34 PM, said:
SParker said:
I changed to a new router and now the dang program crashes when I try to play something. Uninstalled and reinstalled to no help. Any ideas?
What part doesn't make sense??
 
#414 ·
1. You could try a clean boot
follow: http://support.microsoft.com/kb/929135

2. The attached file is a list of the known Directv2pc errors and help that I have.

Directv2pc Playback Advisor all green?

New Video card?

any other new hardware?

Are all of your cooling fans working properly?

Have you checked your Power Supplies from BIOS or using a program like Everest?

BTW, I'm running Windows 7 Pro 64 Bit here and Directv2pc works very well.
I have never seen an APPCRASH here using Directv2pc and I've been using it for over two years.

Let us know what you find out
 
#418 ·
Ive given up on this app. It always says cant connect to the receiver. Though if thats the case, how does it know whats recorded? Its also the old blue UI from years ago. I'm on a core i7 sony laptop with 8GB RAM and dual 128GB SSD drives in RAID-0. AMD dedicated graphics as well. It's a pretty powerhouse of a laptop but this app just doesn't work. I'm connected to wifi N, yes N - NOT G, NOT B... but N, at 116 mbps. That's 16 mbps faster than 100mbps lan. If a transponder carrys 44 mbps and there's 6 HD programs on it, than that means a single recording should be about 7.33 mbps. That's WELL under even 54mbps G speeds, which I am TWICE as fast.
 
#419 ·
cypherx said:
Ive given up on this app. It always says cant connect to the receiver. Though if thats the case, how does it know whats recorded? Its also the old blue UI from years ago.
and is not getting better...
 
#420 ·
SParker said:
Yeah but it was doing this before the new router as well. It works when it wants to then it fails. Its annoying.
Do you have DEP on for all apps or just MS Apps and Services? It is in the Control Panel, System, Advanced Settimgs area. I have solved c0000005 access violations in the past in other apps by excluding the app from DEP or try turnimg DEP off for a test.
 
#421 ·
Sammycomelately said:
Do you have DEP on for all apps or just MS Apps and Services? It is in the Control Panel, System, Advanced Settimgs area. I have solved c0000005 access violations in the past in other apps by excluding the app from DEP or try turnimg DEP off for a test.
Mine was just set for essential Windows and services.

EDIT: I tried turning it on for all and adding an exception for Directv2PC but it still crashes.
 
#424 ·
Wanted to share this. I've gone through a few periods with the "Can't connect to update server" and D2PC almost showing a program, but failing just as it was ready to start. I have just come out of one of those. Here is what happened:

I am a "chrome browser" user. I had an issue with some site or feature that was not working correctly in Chrome, so I went to fire up "Internet Explorer" (In my case, IE 10). Turns out I had IE issues, and was getting APPCRASH's in IE. I didn't know it because I don't use IE.

The fix for the IE issue was
· Close any Internet Explorer windows
· Click Start
· Click Control Panel
· Open Internet Options (you may have to switch from category view to icons to find this)
· Click the Advanced tab
· Click Reset…
· Click Reset
· Click Close
· Click OK
· Open Internet Explorer

This also cured Direct2PC! Apparently some IE related stuff making the D2PC app nutty.
Worked for me
YMMV
 
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