Dish agrees $2 million settlement misleading Dish customers

Discussion in 'General DISH™ Discussion' started by BobCulp, Jan 3, 2015.

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  1. BobCulp

    BobCulp Member

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    Dec 21, 2013
    Colorado...
    From: http://www.charlotteobserver.com/2015/01/03/5422574/dish-network-will-pay-2m-to-settle.html#.VKiHPyvF_HU

    Dish Network will pay $2M to settle complaints

    The Associated Press
    Posted: Saturday, Jan. 03, 2015







    DENVER Dish Network has agreed to pay $2 million to settle allegations that sales representatives misled consumers into believing the price of satellite TV packages would not change for two years.
    Douglas County-based Dish did not admit liability in the settlement agreement that was filed Monday in Denver District Court. However, the company did agree to revise its sales disclosures nationwide to reflect that prices may increase at any time.
    According to the Denver Post (http://tinyurl.com/qa3ztnp ), investigators made undercover calls to Dish sales representatives and were given misleading information.
    Officials at Dish Network did not return a phone call Saturday seeking comment.
    According to the agreement, $1 million will go to Colorado's general fund and the remaining $1 million to the Colorado Attorney General's Office.

    Information from: The Denver Post, http://www.denverpost.com

    Read more here: http://www.charlotteobserver.com/2015/01/03/5422574/dish-network-will-pay-2m-to-settle.html#.VKiDkivF_HU#storylink=cpy
     
  2. BobCulp

    BobCulp Member

    266
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    Dec 21, 2013
    Colorado...
    Here is Denver Post article from yesterday




    BUSINESS

    Dish will pay $2M to settle claims consumers were misled about prices
    By Howard Pankratz
    The Denver Post

    POSTED: 01/02/2015 12:15:39 PM MST1 COMMENT| UPDATED: ABOUT 16 HOURS AGO






    [​IMG]
    FILE - In this Feb. 23, 2011 file photo, three Dish Network satellite dishes are shown at an apartment complex in Palo Alto, Calif. Dish Network Corp., the nation's second-largest satellite TV broadcaster, on Monday May 2, 2011, reported that its first-quarter net income more than doubled, helped by a patent settlement with TiVo Inc. (AP | Paul Sakuma)



    Dish Network will pay $2 million to settle allegations that sales representatives misled consumers into believing the price of satellite TV packages would not change for two years.
    Customers claimed they were told that their Dish contract rates were "locked in," "frozen" or guaranteed and, in some cases, that the price would never change. However, the Colorado attorney general's office and the Better Business Bureau saw a rash of complaints when Dish raised its prices in 2011.
    Despite representations that the rates for packages were locked in for two years, Dish increased its prices the second year by an average of $5, the attorney general alleged.
    Douglas County-based Dish did not admit liability in the settlement agreement that was filed Monday in Denver District Court. However, the company did agree to revise its sales disclosures nationwide to reflect that prices may increase at any time.
    During the probe, investigators found that in 2010, Dish removed a disclosure that "price is subject to change" from its sales script. The disclosure had been part of the script since 2008, but sales representatives complained it resulted in lost sales.
    In 2011, Dish raised its prices, bringing complaints to the BBB and the attorney general's office.
    In May 2012, investigators made undercover calls to Dish sales representatives, and in 24 of 36 conversations, the salespeople allegedly made statements suggesting that the consumer's second-year price would not change.
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Michiana
    I thought this was an old story ... I believe other state's efforts in 2010 and 2011 led to the "no price increase in 2012" for all DISH subscribers as part of a settlement.

    DISH also began issuing credits offsetting the first price increase ... making the "advertised" price of whatever per month for the first year be accurate for the entire first year ... not just $x off regular price but the stated advertised price.

    Apparently 24 of 36 salespeople didn't get the message. :(
     
  4. P Smith

    P Smith Mr. FixAnything

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    E.Mdtrn Sea
    The salepersons didn't change the script or contractual verbage. It's a court message to greedy executives.
     
  5. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    Sounds more like a sting operation set up by the Denver Post than a court-sponsored effort.
     
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