DISH App - NHL Center Ice Issue

Discussion in 'General DISH™ Discussion' started by SDWC, Apr 6, 2016.

  1. SDWC

    SDWC AllStar

    136
    3
    Dec 14, 2005
    Hi All,

    I'm having an issue with the DISH App on my iPhone6, please allow me to attempt to describe what's happening.

    I subscribe to NHL Center Ice. When watching in my home, no problems. However, when trying to view a Center Ice game (not my local team, so this is not a blackout problem) on my iPhone through the app, I bring up the guide on the app, find the game and channel, which is in the channel 475-xx range, and tap it to view. When I do this, I see on the next screen it asks me if I want to watch or record, but the channel number I see there has been converted by the app to the 412-xx equivalent RSN channel. Then, when I tap watch, it thinks for a few seconds and comes back with "You are not authorized to view this program", or something similar. I can't recall the exact message and as I type this there are no live games on for me to try and recreate this right now. I'm guessing since I don't currently subscribe to the multi-sport package and the app is trying to access the channel from there, it's not allowing me to view. Very frustrating.

    Anybody ever experience this? I'm not sure if it's a bug, or there's a workaround, or some other thing I'm doing incorrectly. All other functionality through the app and Sling works great. I have a Hopper w/sling as my box at home.

    Thanks in advance.
     

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