Dish charged me for receiver exchange $75 + $15

Discussion in 'General DISH™ Discussion' started by Andy74, Apr 8, 2015.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    The hotel costs more than free. One does not buy a home and then pay a nightly rate in addition to the sale price.

    The math is simple on leasing or buying a home ... take the monthly lease and divide it by 30.5 (the average number of days in a month). A $500 lease is $16.39 per night. I have lived in a $500 apartment with three rooms and a kitchen. A $16 hotel would get you one room and not much else. (Be happy if the bathroom is separate from the everything else room and isn't down the hall.)

    The math on the buying a home price is more complicated as it is future sale price minus your purchase price divided by days spent. And there are a lot of other factors one can mix in if one wants to go crazy with such an analogy. The benefit of leasing or buying a home vs a hotel is the discount ... one can get a lot more for their money with a lease or purchase. Not so much with satellite service.

    With DISH satellite service customers pay the same rates for their content regardless of if they rent or own the equipment. Customers pay the same amount for additional receivers regardless of if they rent or own the equipment. Yet customers who pay hundreds of dollars more for their equipment become responsible for repair when customers who pay nothing are not responsible?

    I can tell you why it is better to lease or own than live in a hotel ... a huge discount that will cover maid service (if desired) or any maintenance cost not covered by the lease. Other lease vs own comparisons will likely work out the same way, with some discount for buying that makes a purchase worthwhile.

    I am surprised that people think that people who paid hundreds of dollars more to obtain their receivers should be happy paying for repairs knowing that others who paid nothing for their receivers get free repairs.
     
  2. harsh

    harsh Beware the Attack Basset

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    As most equipment owners will allow, they own their equipment because they always have and they feel more comfortable that way. If they won't give up their security blanket, they have to pay extra to maintain their old friend.

    Having owned equipment out there is a PITA for the carrier as it represents equipment that is a lot harder to get rid of when the time comes. Much easier to call in a leased box and replace it with another leased box as the customer is less vested. Anyone who doesn't think this matters hasn't been reading this and other threads about retiring old technology.
     
  3. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    So the question is... why would you want to own a Dish receiver if it costs you more and costs more to repair/replace?

    Once you own something, it is yours. Once it is out of warranty, it's up to you to figure out how to get it repaired or replaced. Dish is happy to lease to you at essentially no charge, but they are also happy to sell to you for an up front fee IF you want to own your equipment. It's your choice as a consumer to choose to pay more when you don't have to.. so I don't see why Dish owes you anything at all if your out-of-warranty receiver breaks.

    Paying more for something doesn't equate to better quality or more entitlement. It behoove any customer to shop around for the best deal... and all signs should point to leasing from Dish being a better/cheaper option than purchasing. If you know all that and still decide you want to own something "just because" then I don't really know what else to tell you. That's just how the world works.

    If you rent from a landlord you expect the landlord to be responsible for upkeep of some things and to respond to your service requests. If, however you buy a home... even paying more for the home than you would to rent, you are still responsible for maintenance and service outside the warranty.

    Plumbing problems in your home? Fix it yourself or pay a plumber... Plumbing problems in your lease/rental? Call the landlord and he fixes it for no additional cost.
     
  4. david_jr

    david_jr Godfather

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    To use another car lease analogy and further beat the horse, I lease a vehicle through Toyota and when I signed the contract, they made me initial the section that stated if I do anything other than lease another Toyota at the end of the lease, there is a $375 fee. I'm sure they make you initial it because they got a lot of complaints about it. Dish has in their contracts that returning equipment at lease end is at user cost. Seems a lot like leasing a car. After warranty I am also responsible for repairs and have to carry insurance for damage. Of course I need a car more than I need a Dish receiver, but the idea is the same.
     
  5. Andy74

    Andy74 Mentor

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    Dish did not allow 2 VIP722s when I signed up. They wanted to push Hopper, which I don't want. Hence, I leased one, bought the 2nd one.


    My post wasn't arguing that I'm not responsible for the fee, I was simply stating that they deceived me by not disclosing the $75 fee when I requested the service. I would never agree to have the receiver replaced.
     
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Yeah... the topic starter's real problem here was that he wasn't told about the fee... not so much the fee itself. It's one thing to not think you owe something... it's another thing to be told one price and then charged another. Regardless of the comments I have made on the general concept of owning vs leasing with Dish... the topic starter still has a valid gripe about not being informed correctly before he was charged.
     
  7. Andy74

    Andy74 Mentor

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    I've been with Dish (on and off) since Dec of 1996 (I signed up soon after Dish started). I did cancel my service a few times (especially when I moved), but in my opinion new customers get a lot better deals than the old customers.
     
  8. peds48

    peds48 Genius.

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    is not only your opinion but the reality, but think about it, someone has to pay the bill for those who get discounted and/or free service. But at some point and time those New customers will have the same benefit of paying their bills in full like the rest of us.


    Sent from my iPhone 6 using Tapatalk
     
  9. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    I don't know why people even complain about new customers getting a better deal than existing ones... any existing customer was a new customer at one time and did get a deal at that point.

    It's like a story my father used to tell about two kids in a car... the boy and the girl each had a Coke. The girl said to the boy "I bet I can drink mine faster than you" and the boy thought he could do better... so they both tipped their bottles, but the girl only pretended to drink. The boy finished and proudly said "I win"... to which the girl replied, "I still have Coke left." and then the boy started crying. They both got the same Coke... the boy wasn't cheated... he chose to drink his faster.

    This is the new customer scenario... You're new, you get a deal... a couple of years later you shouldn't be looking around at other new customers and lamenting why they get a deal that you don't. You already had your deal. Now it is their turn.
     
    1 person likes this.
  10. BqWUDUDj

    BqWUDUDj Mentor

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    I prefer to own equipment and have owned Dish receivers in the past. I like things that come into my house to be mine, not somebody else's. And when I own something I can rip it apart to see what's inside or mod it. Plus I can paint it, spill things on it, damage the box or whatever without having to keep it in good condition for return. I considered purchasing my ViP but since it would be a few hundred dollars out of pocket with no financial gain, decided to rent instead.
     
  11. peds48

    peds48 Genius.

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    Apparently only if the benefit outweighs its cons. Which is exactly why it makes zero sense to own satellite equipment, specially taking into consideration that once you part ways with the company, that equipment is no longer usable.
     
  12. BqWUDUDj

    BqWUDUDj Mentor

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    Of course one has to make a value judgement. I don't recall the specifics but with the 500 series receivers, over the long term you made out better owning those than renting. I've also purchased other equipment (LNBs, switches) out of pocket on ebay and was receiving five satellites and extra channels.

    A quick look at ebay shows that ViPs are now going for under $100. Maybe it's time i switched. I really would prefer to own equipment outright rather than have a companies box in my home.
     
  13. tampa8

    tampa8 Godfather/Supporter

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    To add a couple of things;
    There is no such thing as DISH not allowing their two 722 receivers on any account. (Non Hopper account) Wherever that idea came from is wrong. In fact you can go online and order it that way right now, it requires a chat.

    Also just to make it clear, when someone says they have a leased receiver, there is no charge for a receiver from DISH. There can be a DVR fee if the receiver has a DVR, there can be a second outlet fee, or if you don't qualify for free, an HD fee but there are no leasing fees. Those fees apply to an owned receiver as well.
    The importance there is you are taking on more responsibility than is needed by owning it. Also, DISH will wave a fee to return a malfunctioning receiver they own if you are replacing it. I have never paid a fee for that.
     

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