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Dish Double Bills Couple for $2,000

Discussion in 'General DISH™ Discussion' started by jdh8668, Jan 19, 2010.

  1. GrumpyBear

    GrumpyBear Hall Of Fame

    Feb 1, 2006
    Dish is wrong for any delay on the refund. Period.

    User needs to look in the mirror and SEE the real reason for the 27 MONTH LONG problem. PERIOD

    Sorry If they had fought this, or noticed this early on, Dish would be TOTALLY in the wrong. Living with your head shoved in a Dark place and not paying attention for 27 Months, is there ISSUE.
  2. phrelin

    phrelin Hall Of Fame DBSTalk Club

    Jan 18, 2007
    I'm not sure who gets to define what's right and wrong here.

    Someone made a mistake that resulted in two charges apparently for the same service, although it is unclear to me exactly what services were involved. For instance, there might be two receivers and someone in the household ordered the second one and didn't speak Hindi clearly, so a new account was set up. I know Echostar/Dish, a technology company, has typically poor computer systems which probably would not kick out for review two accounts that appear to be at the same address.

    For 27 months Dish billed and the customer paid for two accounts. So the customer apparently had no system to review their bills being paid. That's a mistake on the part of the customer.

    Apparently the bank and the law have set limitations on recovery in such a situation, placing some degree of burden on the customer to manage his/her/their financial affairs in a responsible manner. So society has determined through institutional rules a definition of appropriate restitution based on assignment of responsibility.

    Society has defined theft within the law also.

    Unfortunately individuals define morally right and wrong in considerably different ways. Where you say Dish "stole" from these people, I say Dish made a mistake. Where you say the customer is not in the wrong, I say they are clearly financially irresponsible and that is a wrong way to behave in my opinion.

    I do believe within my view of the world that Dish should give them the rest of their money back if there was no benefit derived from what appears to be a mistake (having two accounts). But within the society in which we live, it appears Dish has no such legal obligation and would not be in the wrong if it did not. If there was no gain on the part of the customer and Dish does not refund all the money, that would lower my opinion of Dish Network's management. But it would not make them thieves IMHO.
  3. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    I doubt we will ever know the full story here... but paying for 2 accounts for 27 months, at some point constitutes acceptance on the part of the customer that it was proper. You can't pay your bills for 2+ years and then suddenly be irate that you were overcharged 2+ years ago... at least not legally.

    Unless you could prove Dish was deceptive and somehow told you that your 2 bills were correct for 1 account... then maybe you have a shot at all the overpay for 2+ years.

    The simple fact is that if you didn't notice for 2+ years, how can you blame anyone else for not noticing?

    Also... noticing now you can stop it from continuing... but to get refunds from previous orders you'd have to prove Dish was wrong the whole time AND that you had no reason to suspect your bill was wrong for all of that time.

    I suspect the case here is that the customer must know something is up (i.e. they had to have provided Dish with 2 methods of auto-pay somehow and then not kept track for some reason)... and is afraid to press too far.
  4. tsmacro

    tsmacro Hall Of Fame

    Apr 28, 2005
    And you know this how? After all stealing implies intent. Somehow I doubt Dish did this deliberately. Sounds like someone made a mistake to cause this, was it Dish was it the customers? We'll never know.
  5. CJTE

    CJTE Hall Of Fame

    Sep 17, 2007
    Where's the equipment from the second account?

    The things we just wont know...
  6. jerry downing

    jerry downing Godfather

    Mar 7, 2004
    It is not unusual to have multiple accounts at the same address. All one has to do is look at all the satellite dishes on the sides of apartment buildings.
  7. TulsaOK

    TulsaOK New Member

    Feb 23, 2004
    I would have to question that.
  8. janeslogin

    janeslogin Legend

    Dec 13, 2006
    Almost certainly unrelated. Perhaps true or untrue. Might even cost $2.99 or so to even read the original.

  9. GrumpyBear

    GrumpyBear Hall Of Fame

    Feb 1, 2006
    The News Articale is a totally different kind of case than the proplem of over billing and nobody noticing for 27 months. This one is about a Thief Salesman that tried to pocket some big money.

    Whirlpool Ordered to Pay $581 Million
    Published: May 11, 1999
    Mich., May 10— The Whirlpool Corporation, the largest United States appliance maker, was ordered to pay $581 million by an Alabama jury that said three people who bought satellite television dishes were misled over a credit agreement with the company's former finance unit.

    The circuit court jury in Hale County, Ala., awarded $975,000 in compensatory damages and $580 million in punitive damages on Friday. Whirlpool said today that it would appeal the verdicts over the claims, which total about $2,000.

    The award will probably be reduced, said Tom Methvin, the plaintiffs' attorney, who had sought $6.9 million in damages. The jury wanted to focus attention on the state's poor and uneducated consumers and the lack of laws protecting shoppers, he said.

    Whirlpool, based in Benton Harbor, said it expected to prevail in post-trial proceedings and through appeals. The verdicts are ''totally without merit and represent a gross miscarriage of justice,'' the company said in a statement. Whirlpool shares rose $1.0625, to $70.

    Whirlpool makes large appliances such as washing machines and refrigerators under brands including Whirlpool, Kenmore and Kitchenaid. It sold the finance subsidiary, Whirlpool Financial National Bank, to the Transamerica Corporation in 1998, though the appliance company said it would be responsible for any liability.

    The lawsuit was filed September 1997 by Barbara Carlisle and her parents, George and Velma Merriweather, who bought the satellite equipment through a door-to-door salesman from a local retailer called Gulf Coast Electronics.

    Whirlpool charged $1,100 for each of the satellite dishes, which retailed at the time for about $199, and then charged 22 percent interest, Mr. Methvin said. The sales representative for Gulf Coast told the plaintiffs they could pay off the contract in three years, when it actually took four and a half, he said.
  10. David_NC

    David_NC Mentor

    Apr 13, 2007
    Before we go blaming the consumer, we might need to know a bit more about them. Perhaps there were things going on in their lives that took priority over reviewing statements. Things like illness, death of a family member, relationship issues, etc can all overshadow Dish Network's billing. Some people are so quick to blame others without knowing their situation. Dish should have taken care of the problem (refund, partial refund + service credit, whatever) without the customers having to resort to legal matters. Dish being 'shielded' by a statue of limitations does not mean they weren't at fault.
  11. Wolfpanther

    Wolfpanther Cool Member

    Apr 28, 2008
    All that is true, but how do you not realize your Dish bill is being deducted from your bank account twice each month. I know I would realize if an extra $150 was being deducted each month. The original story states that the charges were deducted from their bank account directly and from their debit card, not a separate credit card from a different account.
  12. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    Unless they were in a 2+ year coma, there are no circumstances (even dire ones like death in the family) that distract you for 2+ years of not noticing you are double-paying your bill.
  13. olguy

    olguy Hall Of Fame

    Jan 9, 2006
    Yes they did. They did not take care of their own business in a timely fashion. I have some auto billing to credit cards. I still get the paper statement from the business doing the billing. I look at all my statements every time they come in. And I check my bank account several times a week to make sure no one has my debt card number.

    I have very little sympathy or patience with people who don't take care of their own business. Had they been arguing with Dish from day one I would be very sympathetic. Not with these folks.

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