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Discussion in 'General DISH™ Discussion' started by lparsons21, May 4, 2012.
And then gave in to AT&T for little or no increase.
MY monthly bill is like $120 (America's Top 200). I don't know what is considered high tier? Can you clarify?
You must have something else in there. AT200 should only be about $50 or so. What do you have in Premium channels or extra equipment?
We have the south asian package + HD DVRs (3)
You know, I'm thinking it so I'm going to say it.
Is it just me... or are there a lot more people in the thread now talking about asking Dish for compensation than we had people talking about the actual dispute before the channels dropped?
Does it really matter? Dish is offering compensation for those interested in pursuing it.
Out of the blue this morning they gave me some free PPV vouchers, I never asked for them. I already have a ROKU so I don't want another one of them. I could call up and threaten to leave but I like my Hoppers too much. I find my Breaking Bad elsewhere.
Seeking compensation? Or taking advantage?
I have yet to see anyone prove they've actually taken a financial loss worth compensation.
Theres 5 tiers that you can bounce around in. Its called a star level, 5 star customers are top tier customers, there is also technically a "0" level called adjustment alert who dont get anything ever, once you're on adjustment alert you wont even get ppv coupons.
There are a lot of factors that determine what star level you are in any given month. Things like late payments, billing history (like interruptions or straight up disconnections), package and programming, amount of premiums you subscribe to, how far you are into paying off you're SAC, and even how many credits you have received in the past are all factored in.
Its much easier to be knocked down a tier then it is to start climbing back up. For instance you could get a late payment and go from 5 star down to 4 and it could take months of paying early or on time just to go back up to 5 star.
The star level is one of the biggest reasons why there is such a thing as "your miles may vary" with Dish (and other companies as well )
If all you ever get offered is 5$ credit or something then you're definitely on a lower level, probably 2 star.
I received a $30 credit. Basically the cost of renting one season of Hell on Wheels in HD from iTunes.
I am never late in payment. Autopay for so many years & never once late in 8 years! Also been out of contract of now the last 3 years as well. Looks like it is YMMV. I only wish someone will offer south asian channells so we can try someone else. Unfortunately Direct who had it now doesn't offer much choice. Comcast is slowly picking up steam in that, may be in a year, I will switch.
Im not claiming your keeping something from us or not providing the full truth or anything of that sort. But there is something there that you may not know about keeping you on a lower tier.
You can call in and ask what star level you are, I'm not sure if the program still out right shows the level (I left the company in january so it could have been modified). But it wouldnt hurt to find out where you stand, the agent might be hesitant to tell you though since there not really supposed to talk about it unless asked by the customer lol.
*out before I get a cease and desist letter from DIRT members for being in breach of the non disclosure agreements I signed when I got the job *
So in the theory that if you don't ask, and also because I'm more than a little annoyed at the loss of AMC and the shabby substitutes offered me, I chatted with DISH today. Probably should have called but I needed to be doing several things at once.
Long story short, they have (again) made me wonder why I do business with them. Long time DISH customer, always have had high-end packages, never missed a payment and they offered my a a handful of PPV vouchers to start.
Never got any better than $10/month for 6 months with no Roku. I honestly didn't care all that much until I got treated like a second-class customer. Now I'm in a bad mood and have to start checking out Direct tomorrow as I'm out of contract.
I shouldn't let this bother me but it's a long history of new customers being recruited with better deals and this is just another example of DISH not valuing long-time customers. Sooner or later we all snap.
I did the online chat and did not ask for a credit. I indicated I was contacting because AMC had been dropped and now two of my shows that are starting in the next month would be unavailable and I asked what options were available for watching those shows. She asked me if I had Apple TV or Roku and I said I had Apple TV. She mentioned I could get the shows on itunes and I asked at what cost. She offered a $20 credit and I checked and HD was about $3/episode and 10 episodes per show. She then revised the credit to $30 and I thanked her and that was it. Credit will appear on next months bill.
I don't agree with people doing it just to do it but who are you to ask for proof?????? Your just some guy on the net. No one has to show you any proof. Jesus guys it's just TV. No need to get pissed at people or have the balls to ask for some kind of proof. I guess it's easy to do when you on the net and not in person.
I know you really, really want to make AMC as evil as possible, but you're really going over the top taking various phrases and reading so much into them.
You commented on an earlier post I made that "from all I can read" was the key, and neither one can reveal details. The reason I hypothesize that there were never any negotiations is from listening (OK, that's not reading) a Bloomberg short bit where they discussed that insiders from both sides indicated that Dish rejected the initial rate hike and there were zero price negotiations after that. CNN's Headline News also commented that "they had learned from insiders" that the dispute was unlikely to be resolved as there was only an initial price hike request and a rejection, and no negotiations in price beyond that.
And, as I commented earlier, fine. Providers make their choices, customers decide if the providers' offerings match their viewing needs. That's the way the free market works.
As long as the industry insiders were with AMC that was their company line, which the media seems to have swallowed and regurgitated to you!
Also the money hungry AMC made a deal with AT&T. Some people went wild and loved it when AT&T decided to join DISH. Now what do you say? They negotiated and got a deal done. Dish wouldn't even do that. So you guys really believe the Voom thing has nothing to do with that? Right!!!!!!!!
AMC is doing a fine job of making that point for themselves.