I just moved to a new house. For first time I used Dish Mover as opposed to taking down my dishes and installing them myself. When installer arrived, he walked around property and told me I could not get signal due to trees in my neighborhood. He called Dish, handed me his phone and the person on phone cancelled my account immediately. She told me I had 30 days to return my receivers or be charged $400. She said that if I moved to a new location, I could resubscribe. Since I just bought this house, I am not planning on moving for many years. I have had Dish and lived in Pacific NW for more than ten years. I have installed my dishes four times. I have had some difficult installs with having to mount dishes on roof and find a place where I could get signal between trees. A couple times, the dish for HD had to be installed twenty feet or more from the dish that was aimed at 110. My question is, how skilled are these intstallers? How accurate is the instrument they use to determine whether or not I could get a signal. I just bought a two story house with a fairly high roof. Would the installer have taken it into consideration whether or not mounting dish on top of house would be able to get a signal and see over the trees? Since I went with Dish Mover option, I do not have dishes to check this out myself, what would my options be? I have four hard drives full of hi-def movies, unless I use Dish, they are worthless. I really hate to be done with Dish. We are using Comcast now, and their dvr interface is terrible, the picture quality is significantly worse than Dish with very frequent pixelation.