DISH is sad as DIRECTV..3 Reps 3 lies Pls comment

Discussion in 'General DISH™ Discussion' started by tbird71, Jun 10, 2021.

  1. tbird71

    tbird71 New Member

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    Jun 10, 2021
    OK we're snowbirds and put our account on pause in 2 diff states
    Fired DIRECTV because of losing all credits and promos when paused
    Put DISH in FL home rep AND installer told me multiple times I would NOT lose promos or credits or price locks when paused it would simply pick up when activated and everything continue
    NOW rep tells me today I lose EVERYTHING when paused at both homes
    Those lyin cork saulkers are the reason I fired DIRECTV! Dish is no better
    I took their word for it and got lied to
    20 year Dish customer and this how we're treated...anybody else have this happen?
    I'm goin to streamin unless they can rectify the problem...IS THERE A NUMBER I CAN CALL?
    THANKS,
    Tom
     
  2. P Smith

    P Smith Mr. FixAnything

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    Any vocal promise done by a rep/tech is not contractual chapter !
    You must have written statement about the conditions. Call office of VIP and ask for written rules.
     
  3. tbird71

    tbird71 New Member

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    Jun 10, 2021
    FROM THIS POINT ON I will assume everything told me verbally by anyone is a lie, told only for purposes of selling. I will ask that I get a written agreement for any promises made. They WILL tell you anything to get you into the dealership or agreeing to a contract to buy TV services won't they
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    How long did you suspend your DIRECTV service?
     
  5. tbird71

    tbird71 New Member

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    Jun 10, 2021
    We are in Illinois from may until October then in Florida from oct till May been pausin for 10 years now DIRECTV was at least upfront with us and said we have a renegotiate terms every time we take pause off but DISH just flat out LIED to me and said that wasnt necessary. Pause wouldnt affect that. THATS THE MAIN REASON I SWITCHED TO DISH! That and DIRECTV hikin our bill to 175 mo
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Per AT&T, "Time on recurring promotional credits will continue to run during the suspension. When the account is reinstated, any remaining credits will be applied.". I assume Dish has a similar policy. CSRs are a luck of the draw with any service provider. Some are knowledgeable and honest, others not so much. I suggest in the future when suspending your service take the time to research the service providers policies on suspending your service before doing so.
     
    Last edited: Jun 11, 2021
  7. tbird71

    tbird71 New Member

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    Jun 10, 2021
    You are obviously not a snowbird...WE HAVE NO CHOICE IN THE MATTER...we HAVE to pause or pay 2 bills all year long...so we either continue to pause or fire them and go to streaming...is our only choice. Promos IMO will continue to get better as more people drop these dirty old Hi priced antique pricey methods of viewing TV and go current tech of streaming at far less cost
     
  8. harsh

    harsh Beware the Attack Basset

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    It is much easier to obtain the terms on the website.

    At the bottom of most every my.dish.com web page there is a button labeled "Legal" that links to all of the various T&Cs. On the main www.dish.com website there are links at the bottom for "Service Agreements" and "Terms and Conditions".

    I would point out that if DISH substantially met the TS' needs, they could have DISH installed at home and they wouldn't need to pause it; just change the service address as necessary.
     
  9. tbird71

    tbird71 New Member

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    Jun 10, 2021
    Yeah..right. I already tried that, no go.
    When they start a service at another location THAT IS ANOTHER SERVICE!
    If you have 10 locations you'll pay 10 service bills. EACH LOCATION IS CONSIDERED ANOTHER ACCOUNT. They must have thought of that long time ago
     
  10. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    No, I'm not a snowbird. But I "read and understand" the terms and conditions of every service provider I choose to do business with before I sign with them. It would be wise for you to do the same whether it's with satellite, cable or streaming.
     
    compnurd likes this.
  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    The concept is to install a dish at each location and change your service address as you move receivers between addresses. RVrs do this constantly with a dish installed on their RV (or a dish they set up on a tripod when they stop). DISH makes it easy to change your service address multiple times each year to keep up with address changes. (AT&T|DIRECTV not so easy.)

    You do not need multiple accounts one for every site UNLESS you want service at more than one site at a time. If you want service in two physical locations simultaneously (Illinois and Florida active at the same time) you need two accounts.
     
  12. harsh

    harsh Beware the Attack Basset

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    Many have accomplished this as a move. You tell DISH that you're moving to a new location and they set you up there with your existing receivers that you bring with you. When you want to go back, you simply take the receivers back to the other end of your migration path and connect them. It is all very easy if you have a setup at both ends as long as nobody rips out the wiring.

    Changing the service address may incur a one time service charge (though I don't think so) and the initial move installation will cost you a 12-24 month commitment but that should be it.

    Changing the service address semi-annually is not a major problem; some RVers (quite a few of them snowbirds) do this nearly every time they move to a new campsite.

    That a front-line CSR couldn't figure this out isn't surprising but that's the marvel of sites like this where someone has already tried almost everything.
     
  13. harsh

    harsh Beware the Attack Basset

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    Poppycock.

    DISH can change your service address with a phone call. If you're a snowbird that is mobile, then the installation is a bit more complicated (you can't do a move to an RV) but DISH doesn't care where you are as long as you give them a US address.
     

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