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DISH Launches dishNET Broadband

Discussion in 'General DISH™ Discussion' started by garys, Sep 27, 2012.

  1. garys

    garys Hall Of Fame

    Nov 4, 2005
    DISH Launches dishNET Broadband, Bringing High-Speed Internet to Rural Americans With Slow or No Access

    ENGLEWOOD, CO -- (Marketwire) -- 09/27/12 -- DISH (NASDAQ: DISH)

    • New high-speed Internet brand offers affordable satellite Internet service nationwide starting at $39.99
    • Combine with DISH TV service for bundle pricing, convenient payment, installation and customer service options
    • 14.5 million underserved rural residents no longer need to wait for broadband build out

    DISH (NASDAQ: DISH), a leading national provider of satellite TV, is expanding the availability of its broadband service with the launch of dishNET, a high-speed Internet service via satellite nationwide. Available Oct. 1, dishNET offers customers the convenience of one bill, one installation, one customer service number and a $10 monthly discount when bundled with DISH's most popular TV programming packages.

    Ideal for rural residents underserved, or unserved, by wireline broadband, dishNET offers 4G-level speeds that are about 50 percent faster than the typical residential broadband connections in American homes. The affordable, reliable high-speed Internet service starts at $39.99 per month and is available with next-day installation.

    DISH's CEO Joseph Clayton is unveiling dishNET today at the flagship Cowboy Maloney's Electric City retail store in Jackson, Miss., the historic retail launch site of digital satellite TV and satellite radio services.

    "Today, we are launching a revolutionary consumer broadband service that delivers high-speed Internet available in metropolitan areas to rural markets nationwide," Clayton said. "With nearly one-in-four rural residents lacking a high-speed connection, reaching these underserved markets is vital. Our mission is to provide broadband at an outstanding value with fast speeds and large data plans."
    In Aug. 2012, the Federal Communications Commission (FCC) reported 19 million Americans lack access to high-speed Internet, including 14.5 million who live in rural regions. The FCC highlighted that 23.7 percent of rural residents lack broadband access.

    The dishNET satellite service offers rural residents download speeds up to 10 Mbps. These speeds are fast enough for typical Internet applications, including social media, telecommuting, music streaming, online video streaming and even Voice Over Internet Protocol (VoIP) services.

    "Many unserved and underserved markets are years away from a telco or cable broadband build out, but dishNET is available today," said Brian McIntyre, vice president of Broadband at DISH. "These services will have powerful, positive impacts for kids, educators, businesses, farmers and families -- no matter how far out of town they may choose to live."

    Living in the Jackson area, the first official dishNET family got a preview of the new service. Jeff Thigpen, father of five and a high school athletic director in Ridgeland, Miss., is now trying dishNET Internet and DISH TV service with the Hopper™ Whole-Home HD DVR.

    "We no longer have to worry about tethering a cell phone to our home computer to get on the Internet," said Thigpen. "Since my girls are required to do much of their high school homework online, dishNET will help them move much faster when submitting school work. In fact, one of my daughters says it's as fast as working on the computers at school."

    The dishNET brand leverages advanced technology and high-powered satellites launched from Hughes and ViaSat to provide broadband coverage nationwide. DISH will tailor its service to suit a customer's needs, location and budget. All services are sold, installed, billed and supported by DISH under the dishNET brand.

    Pricing, Packaging and Availability

    In rural and outlying suburban regions nationwide, dishNET satellite broadband starts at $39.99 per month (plus equipment fees) for 5 Mbps download/1 Mbps upload speeds and data plans of 10 GB, when bundled with DISH's popular America's Top 120™ or higher programming packages and with a two-year agreement. Combining dishNET with DISH TV saves $10 per month. Most satellite customers can upgrade to a 10 Mbps /1 Mbps plan available with 20 GB of data for $49.99 per month.

    Satellite broadband service includes five @dishNET.com email accounts, each with 2 GB of storage and an easy-to-configure online mail portal that combines web search, news, entertainment and weather updates.

    Installation is free for new and existing DISH TV customers when dishNET is bundled with DISH's television programming and $99 when ordered as a stand-alone service. Existing DISH satellite Internet customers can upgrade to the 5 Mbps or 10 Mbps speeds for $199.99.

    In addition to satellite Internet service, DISH's own competitive local exchange carrier will also fold its wireline broadband service into the dishNET brand. Urban and suburban residents living in a 14-state region and access high-speed Internet with 7 Mbps starts at $29.95 per month. Upgrade to 12 Mbps service for an additional $5 per month or 20 Mbps for an additional $10 per month. This service is available in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

    For more information on package details or to sign up for dishNET and DISH's pay-TV programming call 800-823-4929 or visit
  2. maartena

    maartena Hall Of Fame

    Nov 1, 2010
    Too bad there are limitations on the amount of data you can download.... but that really can't be avoided with satellite based internet. At least, with current cost and availability of satellites.

    That said, the 20 Gb package for $49.95 with 10/1 speeds seems very reasonably priced. Data cap or not, it will definitely beat the dial-up that many people have as their only option. Some people are still limited to 768 Kbps DSL if they can get it, and this will be a nice upgrade.
  3. Jaspear

    Jaspear Godfather

    May 16, 2004
    I would go with this in heartbeat except for two concerns:

    1. The caps are a killer. I live beyond DSL or cable and use a wireless ISP which gives me a 5MB burst and 2MB sustained with no caps. For me the lower speed with no caps wins.

    2. The probable overselling of the transponders. When my ISP oversells the AP, they can (and do) add more bandwidth without needing to launch a new satellite.
  4. mark40511

    mark40511 Legend

    Jul 18, 2008
    Lexington KY
    Wow - that's a LOW LOW cap!

    I wonder if the WISP's are going to be the solution to high speed internet limitations in rural areas?
  5. Oct 1, 2012 #5 of 74

    mantry Mentor

    Jan 25, 2003
    Ok, I called this morning and spoke with them about it.

    First, I'm a Dish TV Subscriber located near Salt Lake City, UT

    The deal they laid out for me was:

    5MB Download (Up to....) 1MB Upload(they weren't sure)
    10 GB/month Cap, 20 GB/month Cap available for an additional $10/month
    $10/month Modem lease fee

    If data cap is exceeded, then download speed is throttled back to 2MB(they weren't sure)

    Additional Dish and Modem are needed(Sounds like it completely separate from TV service).

    1 time installation cost $99.00 (Waived I think due to current customer).

    2 year agreement commitment.

    Things that make me a little nervous:
    We are coming from SLOW 1.5mb DSL service and trying to get additional speed.
    1. UP TO 5MB. It was anything greater than say 2-3mb I would be happy, if it is less than 1MB down then I'm not going to be a happy customer.
    2. Data cap. I have no idea what we use now and have tried without luck to get that info from our current ISP. But again, if the throttle goes to 2MB when the cap is reached, heck that is faster than we have now.
    3. 2 year commitment. I'd hate to be tied into slow and marginal service. They said problems would be handled through the Loyalty department so I'm guessing if it was truly a problem we could get out from it.
    4. Last is we live in a canyon with tall trees and any rain/snow will usually knock out our service. I had them look at it once, but no real improvement. I'd like to tweak it myself to max out the alignment, but haven't attempted that yet. And with us using broadband for VOIP phone and Microcell for Cell phone service if we loose internet connectivity then we are impacted quite a bit.

    Thanks! Anyone one else care to chime in? Be nice to hear from some folks who either have it or going to install it.

  6. Oct 1, 2012 #6 of 74

    domingos35 Icon

    Jan 11, 2006
    i'll stick with my comcast high speed broadband 20MB Down 4Mb Up
    300GB Cap
  7. Oct 1, 2012 #7 of 74

    BNUMM Hall Of Fame

    Dec 23, 2006
    Having had satellite internet I will say it is only a last resort. You almost never get the up to speeds and weather is an issue with the uploads. I was an installer and was happy when WISP became available and then DSL.
  8. Oct 1, 2012 #8 of 74

    RasputinAXP Kwisatz Haderach of Cordcuttery

    Jan 23, 2008
    If you're using it for both femtocell and voip then I wouldn't get satellite.Just one or the other would be ok but both would give me the willies.
  9. Oct 2, 2012 #9 of 74

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

    Apr 2, 2002
    So -- I'm in an area that isn't served by DSL, cable, or any other wired high-speed connection. I had HughesNet for years -- it was great at first, but got progressively worse over the years -- to the point where I hated it, of course. Point to point wireless became available from a local provider -- and I switched to that. Again, great at first -- but it has become unusable due to them over-selling the tower and having some technical issues that they can't seem to get past (including having some ongoing issue with a baby monitor too close to the tower that has repeatedly disconnected users).

    In any case, I saw this and have been thinking about going back to satellite as a last resort. Contacted Dish today to ask about it -- their "answer"? "Just go to www.wildblue.com and see what they are offering." That was it. I said "and this is for the new dishNET Broadband that you are advertising?" "Yes it is!" They basically suggested that I just call WildBlue and order it from them. Nothing about bundling or anything. :rolleyes:

    So, nothing about pricing or anything, of course -- I had to come HERE to find that, of course. Looks like the CSRs are not yet fully aware...

    - John...
  10. thopki2

    thopki2 AllStar

    Mar 29, 2006
    It sounds a lot like Exede, the new satellite service from WildBlue. I have Exede and it is a big upgrade from the "legacy" WildBlue System. My only issue with Exede is overnight outages that last sometimes into mid-day, so I was waiting for the dishNet release and thinking about changing over. I am a current Dish subscriber and the price looks tempting. Does anybody have any info regarding the satellite locations compared to the current Dish locations for TV?
  11. knot

    knot Mentor

    Feb 4, 2010
    I believe it is echostar 17 at the 107w orbital slot.
  12. crabtrp

    crabtrp Legend

    Sep 23, 2006
    I have point to point wireless too, and I am very keen to find a better solution. 2012 and I have sucky internet. The caps on this are too limiting. 20GB is not enough.
  13. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

    Apr 2, 2002
    I think it absolutely IS Exede. Everything seems to line up. Basically, the standard plan is the Exede5 plan -- and then they seem to be doing partial amounts of the Exede12 plan for those that upgrade.

    - John...
  14. thopki2

    thopki2 AllStar

    Mar 29, 2006
    Thanks, I will check it out. I don't want to shut down my Exede until I am sure that dishNet can get a clear view of the satellite.
  15. Paul Secic

    Paul Secic Hall Of Fame

    Dec 16, 2003
    I've had Sprint Wireless in the 90's and was fairly good, but they shut it down. I now have AT&T.
  16. MIKE0616

    MIKE0616 Godfather

    Dec 13, 2006
    The local WISPs around here are 50$ for 1MB service and are of rather questionable reliability. Yet another taxpayer subsidized guvment program gone horribly wrong. :(

    We have a very questionable DSL "service" through CenturyStink and 1mb is 55$+ / month. Its up and down like a yoyo, but has no limits.
  17. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

    Apr 2, 2002
    Ok -- so I just called and signed up for an install. Just to add another data point, here is what I was quoted:

    5M down / 1M up
    10GB/month cap or 20GB for an extra $10/month
    $49.99/month withOUT Dish Top120 or better
    $39.99/month WITH Dish Top120 or better
    $10/month equipment rental.

    So, if you have Dish for TV and want to get this, it looks like $49.99/month for the service plus equipment rental for a 10GB cap or $59.99/month with the 20GB cap.

    I went and signed up for the 20GB cap service. I was told that I could drop down at any time -- so I'll start there and then monitor my usage.

    Interesting. I think it is MUCH slower than that. Everything I can find indicates 128kbps down and 28kbps up once you hit the cap. Exede says this and other documents that I can find.

    On a side note, when you sign up, they direct you to all the legal documents at dish.com/legal to learn about the data limits. On that page, it has separate documents for "Exede", "dishNET ViaSat", and "dishNET HughesNet". I asked which ones were proper for me -- because I assumed Exede -- and she told me it was the dishNET ViaSat system. She says that they "used to call it Exede, but it is dishNET ViaSat now."

    We'll have to see. If you go to ViaSat.com, they call their own service "Exede by ViaSat" -- so I guess it is all still Exede.

    NONE of the data use policies at the page they stated talk about a 20GB cap plan... Nor is it listed on their satellite internet page (just 5GB, 10GB, and 15GB there).

    Oh, wait, maybe they are combining the Anytime and Bonus times. So, their smallest plan would be 5GB+5GB=10GB -- and then $10 more for their middle plan at 10GB+10GB=20GB. I guess that makes sense. Sad that they don't present it that way though -- they just talked about a "10GB cap per month" and a "20GB cap per month." That isn't exactly accurate, IMO.

    I'll post again after my install. It is on Tuesday (the 9th). They could have gotten me in on Sunday (the 7th), but I'm against making people work on Sunday, so I passed. :)

    - John...
  18. thopki2

    thopki2 AllStar

    Mar 29, 2006
    Yes, please keep us up to date on the install. Sure sounds like Exede to me.
  19. MIKE0616

    MIKE0616 Godfather

    Dec 13, 2006
    How will you know how many GB you have used? ATT had a cap when I had them, but there was no way for me to know what I had used, only them. :( That was ugly.
  20. mark40511

    mark40511 Legend

    Jul 18, 2008
    Lexington KY

    I agree! I never knew how much bandwidth I used until I got this netgear router which keeps track for you. I have no cap on my 12 meg DSL, but I noticed that I did use 60 gigs last month......And I think most of that consisted of streaming internet radio, general surfing, and watching youtube videos and maybe two or three Netflix movies in there. Probably nothing compared to the amount of bandwidth some people use.....so I know 20 gigs could only probably be limited to just general surfing and not watching any online videos or very few of them if you do. I would totally HATE being restricted like that. I wish there was a solution for people who lived in rural areas :(

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