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Dish Network current push in Arkanasas

Discussion in 'General DISH™ Discussion' started by markakapops, Jun 30, 2010.

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  1. markakapops

    markakapops New Member

    Jun 30, 2010
    Sequence of events.
    1. Promised by Salesperson no charges would be made until installer shows and service is up and running, she even went so far as to say, that they never do because do to my location they may not be able to get a signal, which of course could be true.
    2. Salesperson pushed for a next day install, which was Fathers day. I agreed, after offering the following Saturday, she insisted the Sunday would be fine.
    3. Installer doesn’t show - no call.
    4. I call to cancel, speak to Tony.
    5. Tony sends me to loyalist specialist Dennis
    6. Dennis assures me that any charges to my card will be removed, in fact had me on the phone for 45minutes, because she didn't want to hang up until she got it all finished (if she hung up, she said, she would get another call immediately and not be able to finish the data entry required to meet my needs)
    7. I received a call on about the 23rd. from a person, acknowledging that I canceled the install and wanting to know if there was anything that could be done to change my mind. I said no.
    8. June 30th, I receive my credit card statement, on it appears a charge for 59.95 from Dish network.
    9. I called credit card company, thinking that the refund could not have made it on the statement, they are not aware of any refund. I ask if a refund is issued how long does it take to process, 3-5 business days.
    10. I call Dish. - speak to person 1. My refund is pending, I ask why since I was assured the credit card would not be charged until the service was installed. I pointed out that service was not installed, and the install was canceled. I further pointed out that Dish was aware of that because a Dish representative called me and tried to get me to reconsider my decision.
    11. She passed me to a specialist "Charles". Charles informed me that they had the right to charge me because it is in the residential contract and offered to send me a copy. I asked him if he was telling me that he had in his possession a contract with my name on it. He said no but its on their contract so it is legal.
    12. When I at least got him to agree that the install did not happen, I asked him could he remove the pending status on my refund. I think my exact words were "give me my money back".
    13. Charles informed me to remove the "pending" he needed to send me to another specialist, "to expedite" the matter.
    14. I hung up.

    I have refrained from included personal comments or the amount of time I spent on the phone during these conversations. I did this in order to try and provide an unemotional and accurate accounting of the events that transpired.
    Personal conclusion - Dish is hurting for cash and using a direct mailing campaign combined with a hard to refuse offer, in order to bring in a quick cash infusion. (Those of you that are old enough will remember another company that used the same technique, successfully, even thought they ended up having to settle several class action suites.)
    Regardless, be aware that to receive the FREE HD, they will ask for your credit card. They will immediately Charge that card. IF for some reason you cancel I hope you will not go through the difficulties I have outlined above.

    I will know I am correct about their cash flow problem if I am charged the monthly charge, for the programming which I never received.
  2. TulsaOK

    TulsaOK New Member

    Feb 23, 2004
    All you have to do is dispute the charge with your credit card company. Sometimes it takes a while for the credit to work its way through the company (Dish). I'm sure credits aren't immediately issued as they are investigated as to the reason for the credit. Writing a letter to the credit card company is much less stressful than dealing with Dish or any company.
    BTW, :welcome_s
  3. finniganps

    finniganps Hall Of Fame

    Jan 23, 2004
    I second this. I would have spent 5 minutes on the max in a follow up with Dish, then disputed the charge...that's the credit card co.'s job....I don't need the stress.
  4. VDP07

    VDP07 Godfather

    Feb 22, 2006
    Prior to 6/3, with the DHA24 Promo, no activation, installation or programming fees were due prior to or at the time of installation. In an effort to ease customer sticker shock of seeing 2 months worth of charges on their first bill, (usually received 7-10 days after installation) DISH began requiring the first months bill to be paid prior to account activation. Retailers have the option of processing this payment at the time of account creation (your case) or after installation at the time of service activation. 1 exception, at this time, according to DISH, if the retailer sets up "HD Free for Life" (w/autopay) for the customer, the retailer has no option but to process the first months payment prior to the installation and activation of service.
    For the first couple new activations after 6/3, We held these payments until the time of activation. The third install I did under the new rules went like this. 4room system. Difficult 4 hour install. Called in to process the customers payment and activate the service. Her credit card charge was declined. No payment = no service. I spent 2 additional hours at the customers home that evening while she assured me that her husband was just minutes from arriving with an alternate credit card. We finally made arrangements for her to make the payment and activate her service the following day. We now inform the customer that their 1st months bill will be processed prior to installation. Your customer service rep should have informed you as well.
  5. coldsteel

    coldsteel Hall Of Fame

    Mar 29, 2007
    Yeah, you paid your first month, and it'll get refunded. Be glad they changed to that instead of wanting 2 months service.
  6. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
  7. TulsaOK

    TulsaOK New Member

    Feb 23, 2004
    Nice work sigma1914.
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