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DISH Network disconnection of people who complain too much

Discussion in 'General DISH™ Discussion' started by jchambers2586, Mar 29, 2010.

  1. Zero327

    Zero327 Godfather

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    Oct 10, 2006
    DISH is starting to cut people who call in and abuse CSRs or keep pushing for credits and discounts.

    What? You didn't see that coming?
     
  2. jchambers2586

    jchambers2586 Mentor

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    I got a replacement that did not reboot 2 receivers later after the first one started started rebooting.
     
  3. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    Did they cut you off or not?
     
  4. jchambers2586

    jchambers2586 Mentor

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    they cut me off on Friday. I had to do allot of complaining to get a tech to come to my house and bring me a dvr that worked. And they charged me 100 bucks to do so.
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    So, they took you back? You're 1st post yesterday said you were going to Cox cable. This thread is weird.
     
  6. Slamminc11

    Slamminc11 Hall Of Fame

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    starting to think the guy is completely full of crap all the way around!
     
  7. GrumpyBear

    GrumpyBear Hall Of Fame

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    This is one of the strangest threads I have seen in sometime.
     
  8. jchambers2586

    jchambers2586 Mentor

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    Aug 2, 2009
    I went back to cox cable they came out to install to day I am with cox cable now
     
  9. jchambers2586

    jchambers2586 Mentor

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    Aug 2, 2009
    they as in dish network cut me off. and I am reconnected with cox cable now.
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I'm still having problems following the time line ...
    They DID get you a working receiver after much trying and an expensive visit fee.
    Were you still asking them for a refund or credits or more?
    It seems strange that they just came back later and cut you off if the problem was over.

    We're missing something.

    When was your last contact with DISH about your receiver problem?
    Were you threatening to cancel service or demanding rebates/credits?
    When did they call to cut you off? Do you have caller ID?
    Did your account immediately go dead (no programming)?

    It seems that you got cable installed pretty quickly.
     
  11. jchambers2586

    jchambers2586 Mentor

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    I contacted dish network about the reciver problem last month around the 18th of last month they sent me a replacement the replacement was doa. they sent me another one it lasted 2 days and then that one died then I called back and did lots of complaining I told them the last 2 dvr recivers that they sent were dead. they told me that I would need a tech to come out and the cost would be 100 bucks. I said ok fine send me a tech out. the tech came out a few days later gave me another reciver and it work just fine. this happened last month over a 2 week time.
    this portion happened last month.

    March 26 I got a call from dish network executive department saying they had cut my service because I had complained too much the month before. I never called to
    threatening to cancel service or demanding rebates/credits of any kind. I called cox the next day and ordered cable service. cox came out today and connected my cable service.
     
  12. coldsteel

    coldsteel Hall Of Fame

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    Yeah, still calling bull$#!t on this one...
     
  13. GrumpyBear

    GrumpyBear Hall Of Fame

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    Feb 1, 2006
    I would tend to agree with you on this one.
    Granted I have worked client sites, were we have pulled our equipment and software because of client behavior.
    Now we are talking 10's of thousands of dollars worth of business per site, its rare, and makes the sales reps cry like little babies. Some clients are more work support wise, than they would ever be worth.
     
  14. Dave

    Dave Icon

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    Jan 28, 2003
    So making nasty commits and not agreeing with the poster has reached a new all time high for some posters on here. I would say with calling names and saying the poster is lying is at an all time high on dbstalk today. Just maybe we are just getting started with allowing the name calling and everyone believing Dish or DirectV all the time. Lets face it, Dish and DirectV lie to all of us all the time. They start with there commercials and go to the customers next. Lets face it. They are a large corp and do lie to customers.
     
  15. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    Let's dial it down a little. Admittedly the OPs story is a little disjointed and hard to believe... but at the same time, no reason for us to start an insult contest that will end up getting the thread closed.

    Thanks...
     
  16. Galaxie6411

    Galaxie6411 Icon

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    Aug 26, 2007
    If anything this thread is a good way to show why spelling, coherent grammar and sentence structure are important, especially on forums.

    The op admits he did "a lot of complaining" after the second receiver failure. My guess is that "complaining" was probably more like yelling and cussing and he was flagged or whatever they do to people who berate the CSR's. As for companies disconnecting clients they see as problems it is their right and it is wonderful they can.
     
  17. GrumpyBear

    GrumpyBear Hall Of Fame

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    WOW, have you read the THREAD? OP's own posts were hard to follow, didn't sound right, we have people here that work for both Dish and Direct and know alot more than those of us that just use the product.
    This is one of those Paul Harvey threads, we have heard the sob story, in a disjointed and confusing way, and haven't heard otherside. I have a sneaky feeling if we had both sides of the story infront of us, the OP's story will make more sense, as it doesn't make sense now.

    So when CSR's from Both Dish and Direct making posts about big holes in the story, yes I have a tendenancy to believe them. When Long time users of this site, haven't come across or heard of somebody just getting booted for no reason, yes I think I smell something fishy. Nobody called the OP a liar, everybody just wanted the entire story and pulling it out of the OP has been a long drawn out process, that has just confused things even more. Now granted somepeople don't care for the entire story and have no problems with half truths and made up information. Most of us want all the facts to 1. base an opinion on it and 2. help out the OP.
     
  18. Dave

    Dave Icon

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    Perhaps that is part of the problem. We haven't heard from Dish Execs side of the story. I do know one thing. Some CSR's have been known to tell falsehoods. They have told me falsehoods in the past. What it was or how I reached a complete resolution with Dish is not the point. The point being, perhaps if the OP would further enlighten us about all matters completely we could make a true determination. But to just say I don't believe the OP or say they are telling stories is jumping to judgement. I enjoy my Dish service and the programming they provide me for a fair cost in my mind. But until I hear a Dish Exec show me the how the OP tried to take advantage of Dish, I have to be most sceptical of Dish. They, Dish does not get a pass from me at the present time.
     
  19. Slamminc11

    Slamminc11 Hall Of Fame

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    Jan 27, 2005
    The title of this thread is: "dish network disconnection of people who complian too much". Yet in the 10 years I have been a customer of Dish and in the 5+ years I have been on this site and on satguys, this is the first time I have heard of Dish shutting someone down because of excess complaining.
    Could they have done it because he complained to much? Sure they could have, but plenty of people complain a lot and plenty of people have had multiple receiver problems and yet no one has ever said (that I have seen or heard) that Dish kicked them to the curb for it. And of course he got a phone call stating he was being kicked out of the fold and not a letter or documentation so we really don't even have proof that he did get kicked...
    So that is why I call BS until more proof can be provided!
     
  20. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I've just been trying to come to an understanding of the issue.

    I'm not going to question the truthfulness of the tale ... that's not what this thread is for. I don't see anyone claiming that DISH would never ever cancel service for complaining. I actually see a lot of support for canceling a complainer's service. My response to the cancellation is "wow, really?" and the answer is apparently "yes, really!"

    I can't help but think something is missing here but I don't see how angry attacks will elicit any more information. So perhaps it is time to move on. Apparently DISH will cancel accounts if they feel a customer has complained too much. It would be nice to know the threshold for too much.

    And yes, this is the first time I recall a thread on the topic. I'm wondering if the customer here is getting punked. That is why I asked if he had Caller ID info and if the equipment has stopped working (no longer authorized).

    Just seeking understanding ... with no condemnation.
     

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