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DISH Network Internet Response Team Question on Feb 1st One Year Free Starz Promo

Discussion in 'General DISH™ Discussion' started by jdmart, Jan 19, 2011.

  1. Jan 21, 2011 #21 of 100
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    See above ...
    There was an answer in another thread as well.

    I wouldn't expect a detailed answer on a promotion that is not yet in place.
     
  2. Jan 21, 2011 #22 of 100
    CABill

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    I'd like to make a $13 bet with you. I get $13 if you keep the current freebie and don't automatically get a year of Starz. If you do get it automatically, you're gold AND get an extra $13 from me! Your chances via CEO are decent, so no fibbing allowed.

    But why chance it? What if on 1-Feb when they CAN comment, the rules start with:

    1) The 1 year gift cannot be modified by CSRs.

    You are certainly right on principle. The remaining 13 days should be changed to 365 days. But it isn't often that we get to tell the giver what the rules about the gift should be.

    $13 is only the cost of Starz alone. I don't know the premium prices (always zero from my perspective) but you don't have to pay $26 to get two of them, and they aren't $13 each to an AEP sub. Giving subs $13/month isn't right either.

    I'll have my bill generated this weekend. It won't have new prices, but I'm not going to take any chances as DISH has done screwy things in years past just before 1-Feb. I want to wake up 1-Feb and be happy with a gift, not have ill will. I do understand your position - you just can't look for sympathy (IF needed) when people have suggested alternatives.
     
  3. Jan 21, 2011 #23 of 100
    fatpug

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    What is the point in a Dish Internet Response team if they can't answer questions. They price increase is not a big secret. A simply yes or no is needed to the question " Should we cancel the current Free Starz promo before February 1st "?
     
  4. Jan 21, 2011 #24 of 100
    bnborg

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    There's no call for that, fatpug.

    If their employer told them not to talk about it, they can't talk about it.
     
  5. Jan 21, 2011 #25 of 100
    jdmart

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    I believe that's likely the case.
     
  6. Jan 21, 2011 #26 of 100
    Slamminc11

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    I was having a couple beers with a friend of mine who works for Dish and he said they had a big company meeting and were told that for those who qualify for the free Starz for a year that it automatically will turn on on Feb. 1 and turn off automatically next year when the run is over.
     
  7. Jan 22, 2011 #27 of 100
    phrelin

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    Let me say this quietly so no one will hear: Don't tell anybody, but in recent times I only take Starz as a freebie. I really don't care.

    But I do like to make a point about stupid policy. I consider it my sacred duty.:D
     
  8. Jan 22, 2011 #28 of 100
    joecap1946

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    Thanks for being on board.

    I think Feb 1st is the day Dish drops the external HD fee in addition to adding Starz.

    At this point I guess we have to call Dish, or Chat. To take advantage of these specials.
     
  9. Jan 22, 2011 #29 of 100
    Jhon69

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    You can't believe anybody when their under the influence of alcohol?.:eek2:;):D
     
  10. Jan 22, 2011 #30 of 100
    James Long

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    Everything is automatic ... The 30th anniversary gifts are not for the few who call and beg, they are for everyone.
     
  11. Jan 22, 2011 #31 of 100
    phrelin

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    I'll wager a dollar on the likelihood that some of the 14 million customers might experience a bit of a problem with this automated decision tree in the Dish billing system.;)
     
  12. Jan 22, 2011 #32 of 100
    James Long

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    Some people are never happy.
    Most customers will get something and won't know what other people get.
    They will either be happy with what they get or oblivious to what they are missing.

    Those who get the PPV coupons will probably be as happy as those who have received that particular gift in the past. I remember getting coupons with a rate increase several years ago.

    Those who get Encore will probably just see their "gift" as an equal compensation for the $5 increase ... and if they think about it won't consider it much of a gift. But some will be happy to be getting something for their money.

    Those who get the Starz! package are getting the best bonus ... if they like movies. A $13 per month gift. Platinum has turned in to a nice movie package as well. I expect most who get Starz! or Platinum will see it as getting more than their money's worth.

    I expect that whatever "the computer" kicks out, most customers won't see the difference. This isn't like a scratch off ticket where there are four prizes on the ticket, the customer gets one box scratched off randomly and they know that there are "better prizes" they missed out on. Most customers will just get a gift ... and not knowing that someone got something better the average customer will be happy.

    It is only us people on the internet who are worried about it ... scheming to figure out how to get a better gift. That has to be a minority of the millions.
     
  13. Jan 22, 2011 #33 of 100
    phrelin

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    :D That's us!
     
  14. Jan 22, 2011 #34 of 100
    retiredTech

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    well according to the CSR that I spoke with, since my Starz is a free promotion and I'm not subcribed to it.
    It will not affect my getting the 30th anniversary 1 year of Starz.
    I tend to believe this, because of the way my "happy holidays" Starz was added.
    My account doesn't show Starz and my bill wasn't processed as in the past,
    ie: Starz added price shown and credits issued.
    So looks like there is no need to cancel Starz "unless" you are actually paid to subscribe to it and want it as the free 1 year gift.
     
  15. Jan 22, 2011 #35 of 100
    fatpug

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    CSR are responding but no response from the Dish Internet Response Team :confused:
     
  16. Jan 22, 2011 #36 of 100
    James Long

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    Again, you missed it. And you missed it being pointed out that you missed it.
     
  17. Jan 22, 2011 #37 of 100
    Michael P

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    Whoa! Where did the dropping of the EHD fee come from? What about those who already paid the fee?

    On second thought by saying "External HD fee" were you referring to an External Hard Drive, or are you actually talking about HD as in High Definition "Free For All"?
     
  18. Jan 22, 2011 #38 of 100
    Zero327

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    You're also confusing what's said over the phone versus putting it in writing. You can expect a number of non-committal answers on topics they can't discuss.
     
  19. Jan 23, 2011 #39 of 100
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    No, I'm not. An IRT member replied in this very thread. I quoted her post for emphasis when fatpug first falsely attacked the IRT for not responding. Perhaps not the clearest response, but the IRT responded. All one has to to is read.
     
  20. Jan 23, 2011 #40 of 100
    SayWhat?

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    I wonder how many will get something and not know they got it since there isn't any notification system. :rolleyes:

    Us web-weenies might be the only ones who know it's coming and that there will be more than one option.
     

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