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DISH Network Internet Response Team Question on Feb 1st One Year Free Starz Promo

Discussion in 'General DISH™ Discussion' started by jdmart, Jan 19, 2011.

  1. Feb 1, 2011 #61 of 100
    SayWhat?

    SayWhat? Know Nothing

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    No go here even after a Check Switch and a front panel switch restart. None of the three special announcement channels either.
     
  2. Feb 1, 2011 #62 of 100
    MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

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    If you want to PM a phone number/account number, I can take a gander and see what's going on. Now that everything is official, we can answer questions about the changes.
     
  3. Feb 1, 2011 #63 of 100
    sliderbob

    sliderbob Legend

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    I just chatted online with customer service and received my 12 months of Starz, for free, immediately. I'm happy.
     
  4. Feb 2, 2011 #64 of 100
    olds403

    olds403 Godfather

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    Checked my guide last night and all the starz channels were turned on, cool. Looks like some fairly recent movies although a LOT of repeats. Can't be any worse than showtime which I am thinking about dumping.
     
  5. Feb 2, 2011 #65 of 100
    ebaltz

    ebaltz Hall Of Fame

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    Do you have to ask for this stuff, or does it just happen? I have the Starz 3 month free preview. ALready have AP250 and all the HD.
     
  6. Feb 2, 2011 #66 of 100
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    As I noted, before the change there was a discrepancy on the web site:
    But I decided to see if I could get what I wanted:
    And it worked great:
    And both my on line programming and my bill February bill were available this morning exactly as I wanted it:

    [​IMG]

    As James noted this morning:
    It appears my January 26 changes did confuse the system somewhat. I have both 339 and 360 active. And this morning I got an email that read:
    Obviously, this doesn't matter. I got my 12 months of free Platinum HD saving me $10 a month. To accomplish that, I had to drop Platinum HD and had to add Encore which I will drop at the end of 30 days, transactions which appear will have gained me $1.77.

    It's the little things in life. I just love this Forum. And being an Echostar/Dish customer for a couple of decades has been great too.;)
     
  7. Feb 2, 2011 #67 of 100
    ebaltz

    ebaltz Hall Of Fame

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    Anybody know?
     
  8. Feb 2, 2011 #68 of 100
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Then you probably got the PPV coupons (check your online account).
    You had Starz!, you had Encore (via AT250) and you had HD Platinum (if you had all the HD). The PPV coupons is the only gift left.

    You might want to call customer service and see if you can change your gift.
     
  9. Feb 2, 2011 #69 of 100
    MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

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    I agree with James. You should have received the PPV coupons, which would show on your online account.
     
  10. Feb 3, 2011 #70 of 100
    olds403

    olds403 Godfather

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    I didn't ask for the promo, I guess since I didn't subscribe to starz I got starz.
     
  11. Feb 3, 2011 #71 of 100
    FTA Michael

    FTA Michael Hall Of Fame

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    I just chatted online. I have AT250 (so I have Encore), and I had 3 months free of both Starz and Platinum. I asked for the free gift to be applied to Platinum, and now my account shows 12 months instead of 3. (Starz still shows 3 months.)

    I forgot to ask when the 12 months expires, but it's supposed to magically drop, so I'm not worried. And who knows what other goodies Dish will give us between now and then. :)
     
  12. Feb 3, 2011 #72 of 100
    MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

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    Jan 6, 2011
    The programming gifts were automatically rolled on. There was a problem that not all receivers got the authorization, which is fixed by us sending a hit to the receiver. The free programming does automatically drop off after the 12 months end.
     
  13. Feb 4, 2011 #73 of 100
    ChgoBrad

    ChgoBrad Cool Member

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    Aug 7, 2006
    Talked to a CSR last night. If you have DISH through AT&T, the STARZ promotion will not be available. Seems that AT&T chose not to participate in the promotion. Kinda sucks, feel like a 2nd class DISH citizen. :mad:
     
  14. Feb 4, 2011 #74 of 100
    Jhon69

    Jhon69 Hall Of Fame

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    If you look on AT&T's website you will see that AT&T and Dish Network are not together anymore it's only DirecTV or UVerse(where it's available).

    But on the brighter side I believe you should have been getting a discount with your TV service with AT&T?.-$5. dollars off?.

    If you ever decide to go with just Dish Network I do believe you would be considered a new customer entitled to the new customer deals?.

    So if that's possible which I believe it is,you would move up from a second class citizen,to first class.;)
     
  15. Feb 4, 2011 #75 of 100
    tmack64

    tmack64 New Member

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    Feb 4, 2011
    I found out about this promotion a little too late to make the necessary adjustments to my programming. As a result, this promotion is pretty worthless for me. I have the hbo&starz movie pack (which includes the one hd encore channel). All my tvs are hd..so I'm not interested in having the additional encore channels that are not hd. Watching non-hd on a hd tv is not pretty. I would have appreciated having the dish hd platinum offer instead of this wonky encore gift. This feels like when someone buys you an ugly tie, which you know you'll never wear (LOL). You appreciate the thought, but it's not something that benefits you. So, the bottom line for me is swallowing a $5 price hike without the accompanying sugar to help it go down easier.

    I attempted to talk to a CSR to see if I could get a waiver and get dish platinum, but to no avail. As a loyal +12 yr dish customer, I was given a phone number last year to a direct CSR who handles their preferred customers. What sucks is I have since misplaced that number and have to deal with the frontline CSR who do not budge on anything.
     
  16. Feb 4, 2011 #76 of 100
    Jhon69

    Jhon69 Hall Of Fame

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    Just call back and ask for your call to be transferred to Dish Network's Loyalty Department.;)
     
  17. Feb 4, 2011 #77 of 100
    Taco Lover

    Taco Lover Icon

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    Am I eligible to receive the free Starz if I'm still grandfathered in with a Family Package? Or do I have to move to a current programming package?
     
  18. Feb 6, 2011 #78 of 100
    LRD

    LRD Cool Member

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    Feb 10, 2009
    The Starz! channels are not showing for me... I contacted Dish Support and they said they would have to swap my 722.

    That doesn't sound right to me. Thoughts?
     
  19. Feb 6, 2011 #79 of 100
    Dario33

    Dario33 Godfather

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    Dec 15, 2008
    Existing Starz subscriber...confirmed I am now getting Encore for free.
     
  20. Feb 6, 2011 #80 of 100
    MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
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    Jan 6, 2011
    PM your account number and let me see what's going on.
     

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