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Dish Network Service

Discussion in 'General DISH™ Discussion' started by jpoulette, Dec 5, 2013.

  1. Dec 5, 2013 #1 of 13

    jpoulette New Member

    Dec 5, 2013
    Live Free...
    Just started a Dish Network account - told them I only had a clear LOS to 61.5 and would there be any problem, of course they said no.

    Dish pointed fine, wiring fine, I get the program guide fine, but with only a few junk channels (6 or 7) - they suggested upgrading the receiver, which we did, (textbook activation - no problem) and it made no difference whatsoever. Technical support has basically given up.

    Can you activate a 311 with just 61.5 - I read there was some potential issue activating without 72.2?

    The signals/channels I get are perfect - but it's just not what I'm paying for?


  2. Dec 5, 2013 #2 of 13

    david_jr Godfather

    Dec 10, 2006
    Need a lot more details to try to help you. Who did your install, what package do you have, what kind of troubleshooting did they do? What are you getting on a check switch?
  3. Dec 5, 2013 #3 of 13

    RBA Well-Known Member

    Apr 14, 2013
    Your system should not have been installed. 61.5 says you are Eastern Arc that requires MPEG4 receivers a 311 is not a MPEG4 receiver only the High Definition receivers are MPEG4. If you can't receive 72.7 you are missing 90% of your programming.
    1 person likes this.
  4. Dec 5, 2013 #4 of 13

    jpoulette New Member

    Dec 5, 2013
    Live Free...
    This is exactly what I thought - but Dish assured me that I could get all the programming with just a LOS to 61.5.


    Thanks for the help.
  5. Dec 5, 2013 #5 of 13

    jpoulette New Member

    Dec 5, 2013
    Live Free...
    OK - promise you won't laugh - but I can get 72.7 from a tree (a big tree).

    So if I repoint there - can I get the "good" 90% of programming? :rolling:

    Thanks again!
  6. Dec 5, 2013 #6 of 13

    Grandude RichardParker II

    Oct 21, 2004
    Not with a 311.
  7. Dec 5, 2013 #7 of 13

    DoyleS Icon

    Oct 21, 2002
    El Dorado...
    Sure sounds like this was not done by a Dish installer or independent contractor?
  8. Dec 5, 2013 #8 of 13

    jpoulette New Member

    Dec 5, 2013
    Live Free...
    Update - Dish is sending me a MPEG-4 receiver to replace the DP311 they originally sent.

    I guess they didn't realize that most, if not all, of what up on 61.5 in English is MPEG-4.

    We'll see - I'm guessing that will fix it. :righton:
  9. Dec 5, 2013 #9 of 13

    tampa8 Godfather/Supporter

    Mar 30, 2002
    There has to be more to the story. Even DISH does not install a 311 on the Eastern arc so I assume you did the install and DISH didn't have the details, or you installed then called DISH.

    Now when you have a correct receiver you will get more channels. And you will not get all your programming somewhat depending on your package because you need 72 also, definitely if you get HD. And if your locals are on 61.5 they most likely are only HD so you would need an HD receiver. (There are some SD locals I think but few)
  10. jpoulette

    jpoulette New Member

    Dec 5, 2013
    Live Free...
    I'd suggest prunes.

    Dish sent me 2 (not 1) DP311 receivers to receive MPEG-4 programming from 61.5/72.7. (I suggested it wouldn't work but they didn't listen)

    The first was to replace my old DP301. The second was supposed to be a HD receiver (to replace the DP311 they sent me), but wound up being another DP311.

    But yeah - in my dreams even Dish does not install a 311 on the eastern arc.
  11. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    You need to PM a member of the Dish Internet Response Team (DIRT), they know what they are doing and will certainly fix you up.

    To find them go to the members link at the top of the page and more search options, look for member name contains @Dish Network. Within those results select anyone listed as a Dish Representative, these are the DIRT team people - extremely helpful.
  12. jsk

    jsk Icon

    Dec 27, 2006
    Fallston, MD
    If you have your dish on a tree, be prepared to repoint every once in a while.

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