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Dish Network Smart Card Swap Delayed

Discussion in 'General DISH™ Discussion' started by peano, Apr 2, 2009.

  1. Apr 2, 2009 #1 of 54
    peano

    peano Icon

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    After approximately 10 calls to try and rectify my black screen on my international channels, I was told for the third time today that shipping of "G3" smart cards has been "postponed" until an unknown date.

    Two CSRs and and 2nd level tech said I am basically SOL and that I am not targeted to receive new cards before July. They cannot turn the black channels back on. I have to wait for the cards.

    BUT, all orders for "Purple cards" have beed delayed. They do not know when they can ship them.

    So I guess the card swap has run into a snag. Perhaps they have run out of cards?

    I threatened to cancel and they were happy to accomodate me even though I pay over $150 a month autopay on credit card for six years.
     
  2. Apr 2, 2009 #2 of 54
    lostman72

    lostman72 Legend

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    So you have no Tv at all? They better be giving you a credit for what you pay for that you are not getting?
     
  3. Apr 2, 2009 #3 of 54
    peano

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    I have TV, just not my international channels.

    They tried to turn them on and they can't without a new card but they have stopped sending cards!!
     
  4. Apr 2, 2009 #4 of 54
    FSM Rage

    FSM Rage New Member

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    an over ride can be sent to the internal smart card to allow your channels to be viewed. do you happen to know what sat. you are set up with right now to receive your int. channels. sounds like you may have a migration problem rather than authorization problem. if it was a smart card problem it would tell you you are not auth. to view the channel.
     
  5. Apr 3, 2009 #5 of 54
    tnsprin

    tnsprin Hall Of Fame

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    Not if they have been changed to use the new security scheme. So if they really have delayed the swap, they need to reverse the use of the new security on these channels. And Delay the next set as well. If I remember right, Starz and Hbo were scheduled on the 8th and 15th.
     
  6. Apr 3, 2009 #6 of 54
    JohnH

    JohnH Hall Of Fame

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    Needs to make sure he is receiving 118.7 satellite, before doing anything else.
     
  7. Apr 3, 2009 #7 of 54
    peano

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    I have 118 and they cannot turn the channels back on using the old cards. They are on the new encryption. Most CSRs I spoke with said they can turn them back on but 2nd level tech says it won't work.
     
  8. Apr 3, 2009 #8 of 54
    TSR

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    Feb 7, 2009
    Yes, you do need the new G3 smartcards.

    The system Dishnet uses won't allow you to change programming if you haven't received the new scards yet if they have already been sent.

    Unfortunately in some cases the system will postpone that shipment and doesn't give the agent a hard shipdate whatsoever, but programming shouldn't be effected.

    The smartcard reverse some may be referencing is if Dishnet has to SEND you another shipment of scards because you didn't receive the prior ones. At that point the system automatically reverts to the original scards on the acct so that you can still watch programming until you get the new scards.
     
  9. Apr 3, 2009 #9 of 54
    Lt Disher

    Lt Disher Legend

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    Mar 4, 2009
    Why not send an e-mail to ceo@dishnetwork.com?

    It seems crazy that they can't get a card out to you before July, since you do not have the programming available and you are paying for it.
     
  10. TSR

    TSR Legend

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    Feb 7, 2009
    LT they should have no problem waiving the programming charges, deeming it as Time Without Service.
     
  11. BattleZone

    BattleZone Hall Of Fame

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    I've had a couple of customers call me. Both have had new cards shipped to them (one of them has had TWO sets shipped), but the customers "lost" them and now they don't have their International programming. And they won't be able to get it back until they receive yet another set of cards.

    Apparently there's quite a large number of customers who threw out their original G3 cards, and the security vendor is having to make up a bunch more cards to replace them.
     
  12. Lt Disher

    Lt Disher Legend

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    Mar 4, 2009
    The latest twitter from Dish is telling a user that they can help with smart card issues. Maybe Peano should try twitter.
     
  13. peano

    peano Icon

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    They told me I have to wait a month without service and then call and ask for a credit. And I have to call each month I am missing the internationals.

    And I never received any mailings from Dish Network. I have been keenly watching for them. So I have not "thrown out" a shipment of cards.
     
  14. samhevener

    samhevener Godfather

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    Feb 23, 2006
    If dish users can't insert a card or throw them away causing a delay in switching to the new encryption code, you can now understand why the nationwide switchover to DTV was delayed from Feb 17 to June 12. Connecting cables and a box is more complicated than inserting a card.
     
  15. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    You might offer some assistance as to how Peano might go about getting information about this from Twitter.
     
  16. Lt Disher

    Lt Disher Legend

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    Mar 4, 2009

    The website is http://twitter.com/dishnetwork

    You have to sign up for twitter and then you can send messages to to Dish network on twitter and they may respond to you. For more info on Twitter itself, he may look at their website www.twitter.com
     
  17. peano

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    Seems strange that I can't get answers by calling them and I have to go through an annoying blog site.

    I have received some advice from members here and will try it on Monday during business hours. I refuse to talk to India again.
     
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    ceo@ is a good avenue if you don't give a tweet about twitter.
    Yes, it is a shame that not all access to CS is equal and good.
     
  19. TSR

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    Feb 7, 2009

    That is correct IIP and the correct route to take is verify the address before shipping another set if the system will allow it.
     
  20. peano

    peano Icon

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    Feb 1, 2004
    Update:

    I am getting more messages that I will lose more programming April 16. I managed to get Dish to send me a new card UPS - so they say - nothing has shown up. They would only send one. I need four. They asked me to pick one receiver and that is the only one they will send it for.

    Again, they told me I am not targeted to receive new cards yet. They said shipping of new cards has been delayed and they could not tell me when I could expect the other three I need.

    If I lose anymore channels before I get the rest of the cards I am canceling. I am fed up.
     

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