Hi. I had been having a problem with caller ID and in reading this forum I saw that some posters related the problem to a lake of grounding. I called customer service and they got my caller ID to work again by having me push the reset button. However the system is not grounded so I called back today and requested the installer come and ground the system. They will call back to set a date "in 24 hours". Am I being unreasonable? We do have occasional big electrical storms. Lightning struck a friends house which zapped every electrical appliance in the house.