After hearing that my position would be terminated in a few months, I took proactive steps to immediately reduce unnecessary expenses. I heard about Dish Pause, and was assured that I'd have access to recorded material on my DVR. Since I have a 722 along with a huge 1TB external hard drive (which contains 99% of the stuff I actually care about), it seemed reasonable and I was depending on being able to still access that huge library of recorded movies during this difficult period. However, after they activated Dish Pause, I tried to access my external hard drive but the system said that it wasn't activated. I started another chat to complain. Their line? Basically: Oh, we're sorry we lied to you... all that stuff you recorded that we SAID you could still watch, you can't because we're stupid and have no way to keep the external hard drive enabled during Dish Pause, even though it's utterly unfair to the customer and contrary to what we tell you you can do. And despite it being logically and morally wrong, we're not going to fix this bug/incompetency in our system. For real?