Dish Protect

Discussion in 'General DISH™ Discussion' started by gpauljr, Apr 9, 2018.

  1. gpauljr

    gpauljr Cool Member

    67
    5
    Jul 11, 2007
    Or should I call this "unprotect"! Have the platinum Dish Protect which says they cover "External Hard Drives of any make or age". Turns out that they won't cover two of mine because one is a "DVR Extender" and another a hard drive in an enclosure. They don't fit their definition of an external hard drive. Who at Dish do I complain to. The rejection was handled by Asurion but I pay Dish for the service and would like to register a complaint . Their "logic" is unexplainable, similar to many insurance companies that just say "no" until they are pressured. Not a good experience.
     
  2. P Smith

    P Smith Mr. FixAnything

    26,146
    531
    Jul 25, 2002
    W.Mdtrn Sea
    call CSR and ask for an escalation to office of VP
     
  3. gpauljr

    gpauljr Cool Member

    67
    5
    Jul 11, 2007
    After getting escalated several times Dish and Asurian have agreed to cover both failed External Hard Drives. The Terms and conditions that Asurian referenced do not say what they maintain, and Dish is now aware of the disconnect. Will they do anything...who knows?
     

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