Or should I call this "unprotect"! Have the platinum Dish Protect which says they cover "External Hard Drives of any make or age". Turns out that they won't cover two of mine because one is a "DVR Extender" and another a hard drive in an enclosure. They don't fit their definition of an external hard drive. Who at Dish do I complain to. The rejection was handled by Asurion but I pay Dish for the service and would like to register a complaint . Their "logic" is unexplainable, similar to many insurance companies that just say "no" until they are pressured. Not a good experience.