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Dish revamps website

Discussion in 'General DISH™ Discussion' started by lparsons21, Aug 12, 2010.

  1. lparsons21

    lparsons21 Hall Of Fame

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    I've seen other posts in other places with the same question. Mine is up there and correct and NOW I know what it would cost to cancel should I so desire.

    But that ain't happenin' for a bit. Since I'm finally getting my locals in HD starting tomorrow, and an MPEG4 receiver to go with it, and I found I have 2 PPV coupons ($5.99 value each), I've decided to be happy about Dish until Monday at least... :lol:
     
  2. GrumpyBear

    GrumpyBear Hall Of Fame

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    So everything is Up on a different level today.:lol::D:lol:
     
  3. lparsons21

    lparsons21 Hall Of Fame

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    It is probably because Dish noticed my Trend is Up thread and are trying to placate me... :)
     
  4. tymekeeper

    tymekeeper Legend

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    My Paper Bill and on line bill have never been what I have paid when I pay online. The amount has always been less. It very confusing not getting a bill for what you actually have to pay. I'll see what it is in a few days when I pay the bill because now it doesn't say what I owe before I actually want to make a payment
     
  5. joshjr

    joshjr Hall Of Fame

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    Okay which is worse? A company that the reps think the site is correct and those affiliates fone exist anymore or one that has CW (whish does exist) labled incorrectly? Dont get me wrong I am not saying D* is better because of this. The reason this has been a big deal to me is that I have to have CW and there is no affiliate in my DMA. If I go with E* it would be a super station. There is a little asterick that says channel XXX CW might be available free to you in your area. So I call to ask since the website wont tell me and they never know. Its a deal breaker for my wife what can I say. They dont show they have a CW SuperStation and cant tell me about channel 251 I think it is or something close to that unless I add the station. Also lets set the record straight. You are talking about one station in your DMA that affects a certain % of people. That sucks but not as bad as SuperStations listed for everyone in the US on their website with clearly outdated information. So you tell me one channel in one market or all SuperStations for the entire US? NO excuse for D* they should fix their page as well. I have found mistakes before on their site and believe me I let them know.
     
  6. joshjr

    joshjr Hall Of Fame

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    Okay James. Then that means that not only is the website oudated but the reps need training to be smarter then the outdated website. What about customers that are not smart enough or dont care enough to search those call letters to find out that it is channels they want and can get? As for how often I call, maybe once every year or two to see if they have more of what I want. I wont say there are not things I am not interested in. E* has all the local stations and in HD but D* dont. They also have a 4 tuner DVR available and more accessability to yout DVR online if its networkd. There are alot of drawbacks though that prevent me from doing so.

    1. Lack of Programming. (sports packages & Sports channels)
    2. Fee to death over multiple receivers (DVR fee per DVR is just one)
    3. No HD on 2nd tv if its a duo.
    4. Still cant make sence of they way they do HD packages.
    5. All receivers have to be hooked to a phone line and I dont have a home phone.

    All of those things with an outdated website that I have to call to get clarification on and the reps still dont know do not prompt me to sign up with them anytime soon.
     
  7. GrumpyBear

    GrumpyBear Hall Of Fame

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    Personally I think having 2 Local stations mislabled to be far worse and effecting alot more subs, than having the SuperStation, with correct call letters, with the old info, upn/WB logo's. Sorry they combined upn/wb, but the content is the same, not that big of a deal. Not hard at all to find the info on KTLA(232),WPIX(234)KWGN(235)WSBK(236)WWOR(238). I just called about adding the Superstations, CSR was informative and let me know I couldn't get them in HD. Which was the deal breaker, we actually enjoy KTLA, but refuse to pay extra for a SD station, even if I get 5 of them.

    The Superstations, rather they have the Correct CW, or original UPN, WB lables, still show the same shows they always have, and have the same content. Huge Difference between a CW station, vs a Fox Station, in content. More people subscribe to Locals vs Superstations, so miss information that effects more Subs would definitly be worse.

    Granted this thread is all about a Website you can't even see, and the changes there.
     
  8. joshjr

    joshjr Hall Of Fame

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    Not really. You are talking about locals for a specific DMA. I would be willing to bet there are more SuperStation subs in the US then for that specific DMA for locals.
     
  9. SaltiDawg

    SaltiDawg Active Member

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    And yet you feel the need to continue to post on E* forums and stir the pot. lol :rolleyes:
     
  10. joshjr

    joshjr Hall Of Fame

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    Thats right. I have imput on them as a provider as well. I see alot of E* subs posting on D* stuff on this site as well. Helps the site grow. I also comment on some of the good things that E* comes out with so its not all negative. I love the idea of having a 4 tuner DVR. I want one bad. I read alot on this site about it and commented on it as well as other things. It would be different if I never had a valid reason to post on here or just said things to stir the pot but that is not the case. Naturally the things I dont care about E* that keep me from moving to them are not gonna be something you are fond of but maybe some of them are bothering you as well and will make you reconsider going to D* for some of the positives they might or might not offer you. I openly stated that there are things I like about E*. This is not a I hate E* grip session. If they ever change some of the deal breakers for me I would strongly consider moving to them as a provider but for now I can not. That of course is always subject to change over time which is why I check back with them from time to time.
     
  11. GrumpyBear

    GrumpyBear Hall Of Fame

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    Yet you comment on the Account page website updates, something you can give Zero input on as you can't see it, to evaluate it. Bring up a issue for you, thats a big deal, that has nothing to do with the OP subject.

    Sorry I think having the wrong info on 2 Local stations that effect every users, in one of the larger DMA's more serious vs Dish keeping the pre-merger info, Superstations a bigger deal. Confusing CW and Fox networks is a big deal, and very inaccurate, why would anybody want to get into an agreement with a company with such outdated and inaccurate info?
    I called in earlier today about the SuperStations, and the CSR was very helpful about them, so your posts about CSR's not knowing about the Superstations, is outdated as well. Granted I kind of realized you didn't know, much about them, when you couldn't even give out the proper channel number. Sorry its just not that hard to look at the 5 Superstations, and the CSR I talked to had all the info today.

    So for those who actually want to talk about the revamped website for Account info, I like the new layout. For those confused about this being about the revamped website for accounts, please read the 1st post, it was pretty clear.
     
  12. lparsons21

    lparsons21 Hall Of Fame

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    OK, let's talk about these 'deal breakers' for you:

    1. Yes, D* has more sports, that has never been disagreed with. Though to take advantage, you have to pony up a not insignificant amount of money.

    2. Yes, the equipment fees are higher. No the DVR fee is NOT per DVR, just per account, just like D*

    3. Uh huh, that is correct. You use 2 receivers to get HD on 2 TVs, just like D*.

    4. If you can't figure out the programming packages, might I suggest night school? :) They are as simple to figure out as D*'s have ever been.

    5. I have 2 HDDVRs, neither connected to phone line, hasn't been a requirement for quite a long time.

    And while you may get a CSR that has problems with English, you can do online chat for all of them, including tech support. E*'s CSRs are no more or less qualified or better than D*'s.
     
  13. joshjr

    joshjr Hall Of Fame

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    That station number I am referring to was one that was not listed as one of the SuperStations. It is an alternate that some qualify for and dont have to add a superstation in its place. Im sorry that you are a E* customer and cant understand that.
     
  14. joshjr

    joshjr Hall Of Fame

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    1. Some are just missing channels like the newer Oklahoma FSN channel that airs the Thunder games. Why does E* not have that? I live in Oklahoma and want to watch my only PRO teams in the entire states games. Not to mention no ST or MLB EI.

    2. When did the DVR fee change for E*? I was under the impression that its a DVR fee per DVR on the account.

    3. The thing about the 2nd TV getting HD is just that E* has always tried to push off a duo receiver on me for a setup. Im not interested in that. If Im going to pay for HD all TV's should get it no matter the receiver. If the DVR is a HD DVR then TV2 should not be in SD.

    4. With D* its really simple on the HD you either pay the $10 and have all the HD channels that are not exclusive included or you dont. With E* I dont get the gold, silver, and bronze or what ever they are. Do you get the HD channels or not? Why is it so complicated for HD channels. They are either HD or they are not. Dont start seperating them out. To me a simple you have HD channels or you dont is easier. To each their own.

    5. I commented on the Clark Howard thread that he fired E* and was flammed for thinking that he had good reason to fire them. All the E* lovers came a flamming how he violated the terms even though they didnt care that E* activated them back up even though he violated them. My point was that he wasnt planning on hooking a phone line back to them. Why would I want to deal with that? It happens to some people apparently. I dont want to find that one of my DVR's did not recored something due to a freaking phone line was not connected.
     
  15. joshjr

    joshjr Hall Of Fame

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    I think that would be a matter of opinion just like mine was. I could call right now and would bet my paycheck that I would get someone that would swear up and down that UPN and WB are available to me but they know nothing of the CW for my market since its not a local channel and is not a SuperStation either. Care to take a wager on that? Would that make my information updated again and yours outdated at that time?

    Again like I said this section of the web affects everyone wanting SuperStations and not just the ones in one DMA market. Thats a big flub up really. Pretty sad that E* had the DNS feeds taken away so the SuperStations was the next best thing they have to offer there for some of the locals and they dont even care to update it in 7 years.
     
  16. lparsons21

    lparsons21 Hall Of Fame

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    1. E* has the channels they feel are important for their customers, just as D* does. I don't have a problem with that. And if I was a sports nut, I'd be on D* for sure.

    2. DVR fee changed to per account this year I believe, when the equipment fees were raised.

    3. For many the SD independently to the second TV was just fine and saved them some money. For those of us that didn't, we got 2 HD receivers just like you do on D*. Your preferences are not necessarily the most important to the majority, you know.

    4. At the moment, E* has the standard packaging similar to D*. Add HD for those and it costs nothing. BUT, they also have HD only packages for those that don't want all the SD and want to save a buck or two. And just like D*, they have a smaller package of HD only channels, but unlike D* those channels are actually interesting.

    5. As to your #5, well OK. Howard fired them because he didn't like one of the terms of service. Might I suggest that you NEVER hire them because you think that you won't like them either. And based on your statements in this discussion alone, you haven't done very much research to determine whether E* would be a fit.

    But reading betwixt the lines, it is quite apparent that you have no intention of having E* in your house. All of your comments and 'facts' point to it quite well. So then the question is, why are you posting in the E* side of the forum?
     
  17. GrumpyBear

    GrumpyBear Hall Of Fame

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    I am sorry your are a D* sub, and can't explain yourself and have to keep things a moving target, as you whine about Superstation info, and don't clarify, about some other channel, yet still complain about the Superstation info. Sorry you think its not that big of a deal to have mixed up outdated and wrong info on one of the major DMA's in the USA, confusing a CW station and a Fox station, Two VASTLY different networks. Thats info for San Diego thats been wrong for 4 years now.

    You focus on Superstaion info that keeps the UPN, and WB info as being outdated, and wrong, even though the networks haven't changed call letters are the same, you even post the attachment you are so focused on it and a HUGE deal to you, not to others. People call today and get very accurate info from Dish CSR's on the Superstations. Sorry your info is out of date, and you confuse things to confuse them and ignore the subject of the thread.
    Dish updates the webpage for Account info. If, Dish is wrong and unworthy for out of date info, Direct is just as guilty.

    Your info on Dish pricing is wrong and outdated, things changed last Feb, granted they change every Feb(followed right afterwards by Directs changes every year), only 1 DVR fee no matter how many DVR's. 1st DVR/Most expensive Reciever is Free, fees for the 2nd reciever an onward. Get over 4-5 recievers things can add up. Your info on Dish Packages and whats included when you add HD, makes no sense at all. Rather it was one of the 1st AT's, or the Metals, or now back to the AT's, you paid for HD, you recieved all the HD channels in that package. The name changing has been a senseless, but how and whats included, has never been a problem. Adding Platinum to your HD, is no different than adding Directs HD Extra, you just get more Channels for the same price.

    Dish is missing some sports packages, thats for sure. Direct is missing lots of HD channels, and entertainment packages, each is a trade off. Dish has NFL Redzone included in the Multisports package, Direct has Redzone, only with the $300 ST, or threaten to leave, retention offer. Depends on how you want to spend the extra $100's each year. We spend them on new laptops and such vs Sports programs.

    Dish has never had DVR's that were timed by the minute hand, unlike Direct, way to many Polls on just how slow. Granted the HR24 is finally upto speed you can't make sure you get one, and still only just fast enough.
    Direct is missing after all these years, PiP, Autotune, Real DLB(Doubleplay is useful, but different, why in the world do you have to activate the 2nd tuner? Still no buffer warning, before a channel change rather on purpose or accident.

    Dish has EHD support that doesn't disable your internal drive. Direct gives you EHD support, that disables the internal drive and marries the EHD to that DVR and that DVR only. Replace or upgrade a reciever, the recordings on the EHD are useless. Dish I have 4 EHD's one for each family member, you can't do that with Direct. Any family member can move thier shows to any DVR in the house, or take them on road trips, as we travel down the road, and catch up with shows they want, or I want.

    Direct gives you access to OTA, and then ties your hands on limiting you to only 2 recordings at the same time. With Dish a 622 can record 3 channels, and a 722k can record 4 channels, yet with Direct, no matter what, you can only record 2 shows.

    Why oh why after all these years has Direct still been unable to create a guide that you can default to that shows only your channelss? Why do you always have to create update a custom list? Why does Direct still force you to see Add's in the guide? Why can't Direct let you see an onscreen browse that shows current and next show on your screen at the sametime, as your browse up and down?

    Why can't Direct allow you to have a remote interface to let you control your DVR in live mode, rather its to set a recording or change the channel? Who wants a hope and pray, email system that can show conflicts, nowadays?

    Way, to many missing software and hardware option with Direct to even think about moving. MRV is nice, Sling is still growing, EHD's give me the flexiblity for now.


    Now back to the subject at hand, the new webpage for Account info, looks nice. Has anybody with commitment left, yet the online systems shows blank called into verify yet?
     
  18. Jhon69

    Jhon69 Hall Of Fame

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    My commitment is correct.
     
  19. TulsaOK

    TulsaOK New Member

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    My commitment is blank. I don't think that's correct.
     
  20. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    ENOUGH.

    The topic of this thread are the changes to the customer side of the website. YOU are not a customer, those changes do not affect you. You obviously have other issues with the company. If you want to discuss them here do so without mass insults of E* customers.

    If this thread does not continue on the topic of the changes to the customer website it will be closed. Complaints via PM only.

    :backtotop
     

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