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Dish says i'm not connected to a phone line

Discussion in 'General DISH™ Discussion' started by archer75, Nov 8, 2009.

  1. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    Mine seems to call in about once a week... unless the call fails to connect, in which case it will try again the next day.

    So people who are having phone line troubles, may see that the receiver is calling in every day because it is never actually completing a successful call.
     
  2. chainblu

    chainblu Legend

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    May 14, 2006
    What I'm going by is : menu 6-1-3-next-next-Last Connect
    It is ALWAYS today's date. Whether or not it's actually calling, I don't know. But I do know if I unplug the phone line, it will show yesterday's date.
     
  3. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    My ViP622 shows today's date, but it has never been able to connect using my VOIP line. I do have a broadband connection.

    You can force the receiver to try to dial out by checking your statement from the receiver menu.
     
  4. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    It is not. The receiver does not report pay per view orders daily. Period.
     
  5. chainblu

    chainblu Legend

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    May 14, 2006
    I really don't care enough to argue about it. But maybe someone can explain why it "Last Connects" every day.
     
  6. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    There's no argument. lol :rolleyes:
     
  7. SaltiDawg

    SaltiDawg Active Member

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    On a 622 Menu 6-1-3 gets you to the Info screen. :confused: :rolleyes:
     
  8. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    Pretty sure he means Menu-6-3 which lets you view counters and diagnostic tests and stuff. I looked at mine last night and again just now. Yesterday the Last Connect indicated yesterday's date. This morning it indicates today's date. Scrolling on down to Status Scheduled yesterday it indicated today's date, now it indicates tomorrow's date. I think (remember, I'm old :rolleyes:) last night it indicated 11/03/09 but won't wear to that.

    Me, I haven't the foggiest idea of what that means. Maybe I'll take a screenshot of it for a couple of days so I can remember the dates and then call Tech support and see what kind of tale they tell :p
     
  9. SaltiDawg

    SaltiDawg Active Member

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    My 622 says 11/10 (Today). As I can see every call on my Vonage account - including local calls, too-free calls, every call - I can assure you that my 622's modem did not originate a call today.

    It does show a call to the dish home base modem ad 3:21 PM yesterday - that's the call I dialed and reported on in a post here a few minutes later.

    I can only speculate that the modem is testing for a phone connection, but no matter it is simply not dialing daily to report PPVs. And for the poster that said it was doing so at 3:00 AM daily I'd suggest that he is witnessing the receiver check for updates via satellite.
     
  10. chainblu

    chainblu Legend

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    May 14, 2006
    Fair enough.
    BTW, I know the receiver only reports PPV once a month, I wasn't suggesting anything else. I just knew it was connecting daily... for what reason I didn't know.
     
  11. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    Just checked the other 622. They both say last connect 11/10/09. But the second one shows Last Update 11/05/09 and Next Update as 11/12/09 while the first one is scheduled for 11/10/09. Tomorrow after updating today. So, I'm curious about the meaning of Connect versus Status Update. Following SaltiDawg's comments maybe Connect is the 622 testing for a phone or broadband connection on a daily basis while Status Update is the thing actually calling home to tell 'em what's up :p But again a disparity in dates. Ahhh, the mysteries of life :lol:
     
  12. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    Let's see.... You said, "My 625 and 622 BOTH call home every night."

    I replied, "If by "call Home" you mean dial out and report PPV's to E* you are simply mistaken."

    And it went on and on from there.

    I apologize to the others that have been following this thread for beating a dead horse. I'll not be reading his posts from now on. lol
     
  13. chainblu

    chainblu Legend

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    May 14, 2006
    I don't think you need to apologize. I think our 'back and forths' were informative (if not entertaining) to anybody who followed this thread, myself included.

    But again, I say fair enough. I WAS "simply mistaken" about the call-outs, but I was going by the only information I had in front of me. You and your Vonage log cleared that up.

    It does not, however, explain why my receivers try to connect every night.
     
  14. Borden7

    Borden7 New Member

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    Dec 7, 2009
    Dish has been charging me for months for no phone connection! I have a wireless phone connect to the 622 and caller ID works on TV screen, Phone Connection shows "Local Connect", System ID shows Green connect for the telephone Icon, Diagnostics shows "Phone OK, Broadband None" but when I check for phone connect it shows no connection. Any suggestion. I have never used PPV and have no intention of ever using. I am tired of arguing with Dish over this charge, it goes on month after month. They finally said it must be a bad modem on the 622 and sent me a replacement. Same as all above.
    Thanks for the help!
     
  15. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Is your phone transmitter plugged directly into the power source; no UPS, no surge suppressor? DSL filter installed?
     
  16. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    They do that as provided in their terms and conditions.

    One alternative would be to provide your ViP622 an always-on Internet connection.
     
  17. Borden7

    Borden7 New Member

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    Dec 7, 2009
    Not clear about power source plugged in! The base phone is plugged in and connected to a phone outlet. There is a DSL filter between the wireless transmitter and the wall phone jack. There is a phone line between the wireless transmitter and the base phone. The wireless receiver is plugged into a wall main plug behind the TV in another room and a phone line is connected between the wireless receiver and the phone in jack on the 622.
    when someone calls in the caller ID is displayed on the TV. All connection are listed as good on setup and diagnostics. However when I go to the menu to call out it shows the call out failed to connect. In my house it would cost over $200 to hard wire a phone line behind the TV.
    Thanks again for the help!
     
  18. samhevener

    samhevener Godfather

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    Feb 23, 2006
    I have the same problem with my 322. I don't have wireless phone line but the hard phone line is connected to the 322 with the DSL filter. The connect phone line test works everytime but the dialout fails and the send status fails. It all started when I connected to Windstream DSL. The same connection worked OK for years without the DSL, now an extra $5.00 charge. Tech support keeps asking if the DSL filter is connected. For the 100th time yes it is connected. I also tried without the filter, still dialout failed.:mad:
     
  19. janeslogin

    janeslogin Legend

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    Dec 13, 2006
    I got the warning again "not connected to a phone line" for the first time in perhaps a year or longer.

    Nothing has been changed with the phone or the Dish setup in months

    I used to get the warning often and found it a curious annoyance.
     

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