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dish says my receivers need upgrading

Discussion in 'General DISH™ Discussion' started by swvinagron1, Feb 7, 2009.

  1. Feb 7, 2009 #1 of 18
    swvinagron1

    swvinagron1 New Member

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    Feb 7, 2009
    Dishnet sent me a final notice saying that my 721 DVR (i own it) will no longer be supported and will lose programing. I called them and they offered to upgrade my receiver for free to a leased 522. I asked why it would no longer work and they could not tell me. Is this true? Does everybody have to upgrade older receivers? Does it have to be leased or can I buy a used one and what will be compatible in the future?
     
  2. Feb 7, 2009 #2 of 18
    bobukcat

    bobukcat Hall Of Fame

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    First off: :welcome_s

    The 721 was / is part of the Tivo vs. E* Patent Infringment case that E* lost (it's still in appeal but I'll skip the details as there are LOTS of posts about it on this board already ;) ) and they are forced to cease service to the 721. Take the upgrade to the 522 or, if you are considering a move to HD anytime soon, ask if you can get a Vip722 or other HD receiver. They may make you pay a fee for not subscribing to HD programming but depending on your time frame it may still be cheaper than upgrading later.
     
  3. Feb 7, 2009 #3 of 18
    FogCutter

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    I took the upgrade about 3 months ago -- but be aware they require a 2 year commitment. They were out of 622s so I got a 722 for $50. The installers pulled all the old wiring and installed new, put the new DVR in the location I wanted and ran wires for another TV.

    Came at a good time since I was rewiring the theater room anyway.

    Truly a good deal if you can tolerate the 2 year hitch.
     
  4. Feb 7, 2009 #4 of 18
    BattleZone

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    Let's make this clear: if they replace your 721 with a 522 (an "equivalent" replacement), there is no commitment. The receiver is leased instead of owned, but that's actually to your advantage because if it dies, replacements are much cheaper. The only "downside" is that if you cancel Dish, you'd have to send it back.

    On the other hand, if you UPGRADE to an HD-DVR, then you're UPGRADING, and as an upgrade, it comes with a commitment.
     
  5. Feb 7, 2009 #5 of 18
    FogCutter

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    Good to know -- I was in the market for another HD DVR anyway. Timing was great.
     
  6. Feb 8, 2009 #6 of 18
    swvinagron1

    swvinagron1 New Member

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    Feb 7, 2009
    Thanks you all. After reading all I could about Tivo vs Echostar I guess I will upgrade. A friend of my daughter says he wants to go full HD and is willing to give me his 508/510 for $25.00. Are the 508/510's also being phased out?
    It appears that E* found a way to reprogram various receivers to get around the patent infringement. I want to make sure I make the right decision and not waste $$ buying someone elses receivers that are being phased out like mine. PS: What do I do with the 721 if E* sends me a leased 522?
     
  7. Feb 8, 2009 #7 of 18
    BattleZone

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    Dish requires you send back/give to the tech your 721. They need to get them out of circulation. Besides, they'll be doorstops very soon, as they aren't being upgraded to support the new encryption system.
     
  8. Feb 9, 2009 #8 of 18
    AppliedAggression

    AppliedAggression Godfather

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    I don't believe you NEED to return your 721, but they were offering a $10 credit if you did.
    Swvinagron, why not take the 522 receiver offered? You won't have any extra fees at all and it's a much better receiver than the 508. It has 2 tuners like the 721 (508/510 only has 1) and even allows to split the tuners to 2 tvs. When you call to get the 522, just make sure they waive your DVR fee which is part of the deal. You will be disappointed going from a 721 to a 508. Many lost features, such 2 tuners, PIP, DVR space, worse software.

    Also if your friend has the 510, then you'd actually be paying more per month because that receiver has a DVR fee. Take the 522 upgrade.
     
  9. Inspogd

    Inspogd New Member

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    Dec 9, 2003
    Now that time has passed, has anyone besides me been changed to a completely different billing than what was told? I was assured that by changing out my 721's and using dish's 522 I would still fall into the same price. Now, I am being charged $17/mo per receiver, plus soon to be an additional $5/mo lease fee. Nothing that I can do apparently except to cancel my sub. I was told Monday by a service rep that the 721 would still work fine, and was added back to my account and sent a new card. But today, after replacing the card, was told that the 721 would not work, and that I could de-activate it if I chose to. I have the home protection plan, so I argued that since it is active and on my account and doesn't work, I should be given a replacement that belongs to me free of charge. Which of course they refused. Any suggestions to how to lower my bill to the solo receiver fee that was being charged to the 721?
     
  10. scooper

    scooper Hall Of Fame

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    Go back and do some reading on the Febuary increases.
     
  11. BattleZone

    BattleZone Hall Of Fame

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    See if Dish will give you a "Right Size" "upgrade" to a 512 instead of the 522.
     
  12. coldsteel

    coldsteel Hall Of Fame

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    The HD Enabling Fee was stopped almost a year ago. There is no fee for not having HD programming any more.
     
  13. Inspogd

    Inspogd New Member

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    Dec 9, 2003
    No, they won't, unless I sign a two year contract, plus now, if I don't have the 2 522's returned to them within 10 days, they are going to charge me for them. I've had it with dish, but, I just bought 2 512's and am packing up the 522's. At least this way, I can tell them to shove it at any time I choose.
     
  14. Dish97

    Dish97 AllStar

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    Took the 721 upgrade last year. Mine was owned but they took it anyway. Also, they wanted to replace it with a 522. Told them I heard nothing but horror stories about this DVR and if they couldn't give me a 625 I wasn't interested. Tech came out with a 625.:)
     
  15. Scottwerks

    Scottwerks New Member

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    Apr 25, 2010
    BTW, 512 is just a re-purposed 522 with TV2 disabled. 522 has 100 hour hard drive and 625 has 150 hours, otherwise they are basically the same. I would try to get the 625 if the tech can swing it, and he may be out of 522s anyway.
     
  16. BattleZone

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    The point is that after the first receiver, a 522 costs more per month than a 512, and if you are only using the receiver to run one TV, then it doesn't make sense to keep a 522 over a 512.
     
  17. tsmacro

    tsmacro Hall Of Fame

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    The 625 does has a bigger hard drive so that's a plus, but as for 522's i've had one for 6+ years that's worked perfectly, so no horror stories here! Of course it started out as my primary receiver and has been the secondary for a couple of years now.
     
  18. Dish97

    Dish97 AllStar

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    Dec 19, 2009
    That's good to hear. Never had one so can't speak to its reliability. Only going on what I was hearing at the time(2 ys ago) from other users.
     

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