Had a big issue with DISH tonight. I work a very technical job at a Telecommunications Company in Newark, CA. I rarely watch television but lately I have enjoyed SYFY's new show "Defiance" and planned my day today on viewing it at its regular show time of Monday nights at 9pm. When I got home tonight to view it a different show was playing so I had to contact DISH to figure out what the error was. Apparently the Satellite Network can un-sync itself from the channel provider on occasion and you may be hours ahead or hours behind the channel provider's scheduled programming. This is actually quite a huge negative as to why anyone would want to purchase DISH programming. I was never informed when purchasing this provider that they have these issues. Below is my conversation with their techs. Amy (ID: G2C): Hi, my name is Amy (ID: G2C). How may I help you? Amy (ID: G2C): Hi Michael! Michael : Yes, I came home tonight to watch a show on SYFY that starts at 9pm Mondays and when I turned on my television it was not the 9pm show that it was supposed to be Amy (ID: G2C): We apologize for any inconvenience and I will be happy to assist you with your technical concern. Amy (ID: G2C): Please give me 2 minutes while I pull up your account and assist you further. Michael : it was supposed to be DEFIANCE at 9pm and instead I was watching Lost Girl which starts at 10 ? Amy (ID: G2C): Let me check. Amy (ID: G2C): By the way, how is your day going? Michael : it's going well up until this point lol, was really looking forward to that show Amy (ID: G2C): Sorry for the inconvenience. Amy (ID: G2C): Let me check your TV guide and schedule. Michael : it says 9pm / 8 C and I live in the Bay Area, California. Watched the same show last Monday at the correct time Amy (ID: G2C): Let me cehck. Amy (ID: G2C): *check Michael : im wondering why this week it was not on at 9pm on my dish Amy (ID: G2C): One moment. Amy (ID: G2C): You are looking for Defiance am I right? Michael : yes' Amy (ID: G2C): Please see this link, http://affiliate.zap2it.com/tv/defiance/EP01562200?aid=dish Michael : ummmmm was it not on tonight ? Amy (ID: G2C): Pilot S01, E01 (First Aired: Apr. 15, 2013) In the year 2046, various alien races try to maintain the fragile peace on Earth.Tue 4/23 7:30AM-9:30AM 122 Syfy 122 Syfy HD 9432 Syfy HD Down in the Ground Where the Dead Men Go S01, E02 (First Aired: Apr. 22, 2013) Amanda faces off with Datak; Nolan and Rafe try to apprehend Ben deep in the ruins of Old St. Louis.Tue 4/23 9:30AM-10:30AM 122 Syfy 122 Syfy HD 9432 Syfy HD Pilot S01, E01 (First Aired: Apr. 15, 2013) In the year 2046, various alien races try to maintain the fragile peace on Earth.Tue 4/23 10:00PM-12:00AM 122 Syfy 122 Syfy HD 9432 Syfy HD Michael : yes I see that.....that does not answer the question I just asked Amy (ID: G2C): Sorry about that. Michael : was it on tonight? Last week they stated 9pm/8c and it was on my dish at that time Amy (ID: G2C): Yes. Michael : this week it was supposed to be on at the same time Amy (ID: G2C): Tue 4/23 10:00PM-12:00AM Michael : and I came home at 9pm to watch it and it was not on Amy (ID: G2C): We apologize for the troubles. Amy (ID: G2C): We don't have the control over for the schedule of your shows. Michael : I understand that you're not really listening though Amy (ID: G2C): I'm sorry. Michael : last week at 9pm....it was on my dish at the correct 9pm time.....this week it was not.......I need to know why Amy (ID: G2C): This will be aired today 10PM. Michael : because SYFY is still showing on their website 9pm pacific time Amy (ID: G2C): I'm sorry but we don't have control over it. Its the TV network who decides if they will change the time for this shows. Michael : and id like to know if the show aired MONDAY at 9pm pacific time......because it is MONDAY not TUESDAY here Michael : they did not change the time of their show.....this looks like a dish issue Amy (ID: G2C): Please give me 2 minutes. Michael : also I just checked the TV listing you sent me for Tuesday 4/23 and it does not show it will air at 10pm Michael : it shows TUESDAY 4/23 12:30pm to 1:30pm Amy (ID: G2C): One moment. Amy (ID: G2C): Still checking. Amy (ID: G2C): What happened when you go to channel 122? Michael : it showed Lost Girl at 9pm now it is on Continuum Amy (ID: G2C): We have finished all of the steps that I am able to assist you with to resolve this issue. The next step is to transfer you to an Advanced Technical Support agent to do some additional troubleshooting. I appreciate your patience; please hold while I transfer you at this time. Amy (ID: G2C) has disconnected. Thomas (ID: K8Y): Hi, my name is Thomas (ID: K8Y). How may I help you? Thomas (ID: K8Y): Please give me a moment to access your account and review your conversation with the previous agent. Michael : .......... Thomas (ID: K8Y): I’m sorry to hear that you are still having an issue with the SYFY not showing the show you wanted for the time listed. I know that this can be frustrating I have had this happen to me. I’d be happy to resolve that for you Michael. Michael : alright Thomas (ID: K8Y): I am sorry we do not control the feed from the channel and some times the information we are given from the provider does not match what is on. Michael : ok why was it correct last week and this week it is not Michael : never had this issue with comcast Thomas (ID: K8Y): Do to a miss queue form us with that channels provider. Michael : a mis que? Thomas (ID: K8Y): Yes a miss communication. Michael : so when did that show play today. I do not watch much tv at all but I set my schedule today to see that show Michael : and im very upset I missed it Thomas (ID: K8Y): That I do not know. Michael : according to the guide the other tech sent me I have to wait until Friday of this week at 10pm to see it Thomas (ID: K8Y): I can double check our web site see if that matchs. Michael : how can I set a schedule to watch a program on dish if you mis que the channel provider Michael : basically my show is up in the air when I will be able to see it weekly Thomas (ID: K8Y): I am sorry that this can happen. Michael : So will it happen again next week? Next Monday at 9pm ill come home and again the show scheduled for 9pm will be mis qued by Dish? How long does it take you to sync with the channel provider for proper view times Michael : because there really is no point in keeping Dish Network if you can not que the shows correctly Thomas (ID: K8Y): It should not happen at all. Michael : but it did Michael : and you stated it does happen Thomas (ID: K8Y): Correct. Thomas (ID: K8Y): I am sorry I am not the one that controls this. Michael : so I need to know when my channel will syn correctly with the provider so that I can actually plan when to watch the show I enjoy Michael : sync* Thomas (ID: K8Y): I have sent of a report regarding this problem. Thomas (ID: K8Y): It can take 48 hours for them to sync it. Michael : that's quite some time. So how do we make sure it does not go out of sync again Thomas (ID: K8Y): There are no guarantees. Michael : that's good to know. We have been discussing a new provider at our house and I think that is information worth mentioning Michael : On a scale of 1 to 10 that ranks about an 8 on the problem scale. There is no point in setting a schedule to watch a show if the channel "might" sync out at an inopportune time Thomas (ID: K8Y): I am very sorry that this can happen but I do not control that. Michael : no but your company does. At any rate I appreciate the information and it is regrettable on both of our parts that this error occurred. Michael : Something like this should be made public and I plan on looking into it further Michael : Good Night. When Considering which Television Provider to choose I'd strongly recommend avoiding DISH until they can solve their syncing issues. This is the second time in a month this has occurred and apparently DISH's only response is "oh well it's not the CSR's fault we will try to fix it in 48 hours."