Dish too far from home for 4K signal

Discussion in 'DIRECTV General Discussion' started by JACKD, Mar 14, 2017.

  1. Mar 14, 2017 #1 of 116
    JACKD

    JACKD New Member

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    We've had Directv since 2007 and have been generally happy. Bought a 4K television and contacted Directv to install equipment necessary to receive 4k signals. They said great and we made an appointment. The tech arrived and immediately had concerns over the distance from the dish to the house. The distance is currently about 100 feet. We looked at a couple of options to reposition the dish but the best he could do was take off about 20 feet or so of the cable run. He said that he could make it work with an HR44 Genie because he could boost the signal but it would not provide 4K viewing. The HR54 he brought could not be boosted. The dish is as positioned by the installing tech back in 2007. I know things have changed since then but does anyone have ideas on a fix for our system? We are currently using an HD receiver but hope to upgrade to 4K as stations become available.

    Thanks for any help.
     
  2. Mar 14, 2017 #2 of 116
    peds48

    peds48 Genius.

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    I call BS. If the H25 works then the HR54 will work as well. Call again and hopefully next time you get someone that actually wants to work.


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  3. Mar 14, 2017 #3 of 116
    JACKD

    JACKD New Member

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    OK, thanks. I will call again and mention the distance from dish to house and see what they'll do.
     
  4. Mar 14, 2017 #4 of 116
    RAD

    RAD Well-Known Member

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    Agree with the tech giving you a line. The cable from the dish doesn't know if the signal is SD, HD, 3D or 4K.
     
  5. Mar 14, 2017 #5 of 116
    JACKD

    JACKD New Member

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    The tech said that the distance of the cable from the dish to house degrads the 4k signal and by the time the signal travels to the tv it will pixilate and be unuseable.
     
  6. Mar 14, 2017 #6 of 116
    peds48

    peds48 Genius.

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    DONT MENTION anything about the cable length, you would just make it worse for yourself. Just tell them that you need someone that wants to do the work.


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  7. Mar 14, 2017 #7 of 116
    peds48

    peds48 Genius.

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    He gave you a load . 100 ft run is well under DIRECTV specs.


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  8. Mar 14, 2017 #8 of 116
    compnurd

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    He probably didn't have the correct equipment. That should be a quick job
     
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  9. Mar 14, 2017 #9 of 116
    JACKD

    JACKD New Member

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    Set up with Directv for another visit by another tech. Is there such a meter that would let me measure a signal strength from the satellite to the house?
     
  10. Mar 14, 2017 #10 of 116
    compnurd

    compnurd Hall Of Fame

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    Move past that. Your distance is more than fine
     
  11. Mar 14, 2017 #11 of 116
    JACKD

    JACKD New Member

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    Had a short discussion with someone representing themselves as technical support from Directv. Didn't take long to find out that the representative was not tech support.

    Can't understand why Directv can't tell me if 100 feet of cable from dish to house is too much to have. I tried email, telephone, online chat and still have no answer to the cable distance question. I could save their technician a drive out to my house if they could provide a simple answer.
     
  12. Mar 14, 2017 #12 of 116
    trh

    trh This Space for Sale

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    Peds48 is an installer. Trust what he says (unless it's about sports).
     
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  13. Mar 14, 2017 #13 of 116
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    If 100 ft is all you have from dish to receiver the answer is no. It is not too much.
    (This opinion is good for 30 ft or 30 seconds.)
     
  14. Mar 14, 2017 #14 of 116
    compnurd

    compnurd Hall Of Fame

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    Peds would know but I believe 175 is where it starts to get dicey
     
  15. Mar 14, 2017 #15 of 116
    RAD

    RAD Well-Known Member

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    Try using Twitter at the @DIRECTVService and ask them for help.
     
  16. Mar 14, 2017 #16 of 116
    peds48

    peds48 Genius.

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    Sure. But do you want to spend over $500 for a one time use.


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  17. Mar 15, 2017 #17 of 116
    peds48

    peds48 Genius.

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    You are worrying for nothing. You can even go 250 feet and be golden. The run start getting dicier (shorter) once you start adding splitters. But with a single box 100 ft is well under specs. As a matter of fact DIRECTV includes up to 150 feet in their standard professional installation.

    Just calling to reschedule the appointment, the leave the cable story out.


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  18. Mar 15, 2017 #18 of 116
    peds48

    peds48 Genius.

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    175 feet still leaves you with about 10 dbm of head room or another ~100 feet or so of cable.


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  19. Mar 15, 2017 #19 of 116
    inkahauts

    inkahauts Well-Known Member

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    Can you go to your signal strength screens and tell us what you are getting now on your satelites?

    Really he was full of it. I run 200 feet to a hr54 using its built in power supply for a rblnb and have zero issues. Don't let him leave without installing. I bet a different installer won't even say a word about it if you don't.

    And right now all 4k comes from the same satelites and freq that your Hi Definition comes from. So believe me when I say the guy lied. If you get Hi Definition you get 4k. Not even debatable right now.
     
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  20. Mar 15, 2017 #20 of 116
    P Smith

    P Smith Mr. FixAnything

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    Yeah, TS really spend his time for nothing !

    Call and schedule an INSTALLATION, not listening any BS anymore.
    Your goal is working DTV equipment, not a discussion how long or not the cable.
     
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