I bought and activated a vip 211 in May 2007 and later a vip 722 in july 2008. Had problems with activating the 722 so Dish replaced it with one that worked. Since the card swap, I've had to have them replace my 211 twice. Now for some reason, dish thinks they own them both and they are putting it on me to prove I own them. Back in Nov when I called about this and supposedly resolve the vip 722 ownership issues, they still had on record I "owned" the 211. But since then as noted above, I've had to have the 211 replaced (at no fault of mine). Luckily I have the receipts, but this is completely illegal bull crap on dish's part. So if you own a receiver, you should check periodically to make sure dish thinks you own it and keep all your receipts.