I will admit to bias - I've been a DirecTv customer for 17 years, long before I started working for them. I have family members that have defected to Dish, and I honestly think I've a better HD picture. I have 2 HR24s and a HR34with client and they work seamlessly most of the time. No one I know has a Hopper for me to compare it to. I WILL say that I have called customer service for the competitor, on behalf of my 83 year old aunt, enough to have created an opinion, and yes, I think DirecTV does it better.