Just a heads up….. I just came here a few minutes ago with a problem (Like I normally do when I have a Dish problem!!!) And of course, within a few clicks, I have my answer! My vip722 #2 UHF remote suddenly started killing batteries a week or so ago…they last about a day or two with almost NO use! The remote looks like new, with very low use…. So finding this was a known defect & Dish *SEEMED* to be making good on replacements…I went online and contacted Dish support, with a smile on my face! After I explained my problem & asked how I might “fix” my remote…Jenna W says I can send Dish … $36.79…. & how do I want to pay for this???? I said sorry, I won’t spend money on your equipment. She says sorry, I don’t show you have a service plan and there will be a charge. Thank you for being a Dish network customer & have a wonderful day! So, I guess Dish isn’t replacing THEIR defective UHF remotes for free anymore. (And yes I’m a good customer….about ten years, always on time, with everything & HD $130 + a month… and yes, she took my account info & must have checked all that!) So... I must be back under contract for that extra 612 & she knows I can’t cancel!!!! First time poster (I think….could have sworn I had a password & you guys helped me out a few years ago…but I can’t find it) Anyway… a longtime reader & I have learned a lot here! So, Thank you!