Distant Networks: STELA reauth, DNS and LiL

Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.

  1. Jun 2, 2020 #441 of 636
    inkahauts

    inkahauts Well-Known Member

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    You live in Chicago and got the New York and Los Angeles dns feeds?

    Personally I’d wait a week before calling because I’m guessing they have a lot of people calling right now.
     
  2. Jun 2, 2020 #442 of 636
    GordonGekko

    GordonGekko Active Member

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    I'll chime in, even though I want Lord Vader to call so we can this issue clarified, I can only advise what I am doing, waiting, I would hate for LV to call in and then they tell him, wait a second, NBC/Fox should also be turned off, now as I wrote in the past, I don't think anyone will have their channels survive because of a glitch, I think Directv is following a plan and those NBC/Fox DNS channels are on for a reason, but heck, this is Directv, probably wise to wait.
     
  3. Jun 2, 2020 #443 of 636
    Delroy E Walleye

    Delroy E Walleye AllStar

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    I don't regularly monitor account activity. Nothing ever changes except rate/fee increases, or PPV.

    The paper bill was not any different than usual. (The old DirecTV probably would've pro-rated the fee to some extent.)

    The email I got in April stated something about a credit within two billing cycles (if I recall).

    In my case the NBC E/W (only ones I was receiving) went grey. Then CBS W (which we never had) went white, but was not viewable.
     
  4. Jun 2, 2020 #444 of 636
    GordonGekko

    GordonGekko Active Member

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    I understand but if you sign in right now, go to the billing section, click recent activity, it would be interesting to see if they issued you a credit for the NBC feeds and or you see an NBC disconnect message, if they did not, you might be able to call in and get them back, because these side deals were struck after the law ended, your NBC channels might have been turned off before the side deal was cut. Even if they did issue you a credit you might be able to get them back.

    Right now multiple people are reporting the same thing with 391, makes me think the CBS side deal altered something, I would like to know which department should we call, in the past I would call Retentions no matter what I needed because they seemed to be the ones with the most power to alter something on your account, who knows.

    Update: One other problem, we all know through the years that many customer service reps provide information that is wrong, so in this instance how in the heck will we know if what they are saying is the truth, does anyone know what the current equivalent to the old Office of the Vice President email is? (if it exists)
     
    Last edited: Jun 2, 2020
  5. Jun 2, 2020 #445 of 636
    JiminToga

    JiminToga New Member

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    I think there was a deal with NBC regarding distance to the transmitter. I am 38 miles from the transmitter to a low power NBC and I still have my DNS (E and W)
     
  6. Jun 2, 2020 #446 of 636
    GordonGekko

    GordonGekko Active Member

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    I've talked to people in that boat, Fox/NBC on, both more than 50 miles from tower, CBS off, less than 50 miles from a tower or secondary tower/transmitter, but we'll probably have someone post who reports a situation that counters yours.
     
  7. Jun 2, 2020 #447 of 636
    Delroy E Walleye

    Delroy E Walleye AllStar

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    Nah, I've no real desire to have to interact with T. (But the advice is appreciated.)

    I figure if the powers that be want to be able to continue to collect that fee from me, then they'll have to figure it out for themselves.

    If there were no other NBC alternatives available I might be more apt to do something.

    I willing to let it go.

    The most we ever used them for was to circumvent statewide interruptions (news/weather) with their annoying graphics, or as another available opportunity to view something with the west coast feed that was either missed, or needed another unavailable tuner.

    These days there are other ways to get programming, and the OD seems to work well enough if needed.

    Edit to add:
    I've noticed a remarkable deterioration in the NBC E feed within the last few years. Most stunning when comparing DVR programs from a few years back. Point being, even less reason to want/need that channel anymore.
     
    Last edited: Jun 2, 2020
  8. Jun 2, 2020 #448 of 636
    FarNorth

    FarNorth Godfather

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    My service address is 550 miles west of the nearest OTA transmitters in Anchorage. When I first set up the account, I had both east and west coast feeds but about 6-8 years ago, I got an email from DTV and was told that with the advent of HD programming - and MP4? - I would have to take 'whichever one is closest to you' which gave me the WC HD feeds. I would point out that DTV has never spent 10 cents on my install because of my remote location, I've had to install my dishes myself and hire an installer.

    I lost the 4 west coast feeds on Monday and nobody at DTV answers the phone.

    I haven't checked in years but the last I knew, in order to get an RV or truck waiver, you had to supply a title and registration.
     
  9. Jun 2, 2020 #449 of 636
    studechip

    studechip Godfather

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    Are you eligible for locals? If so that's why you lost the west coast channels. 550 miles west of Anchorage? Do you live on Nunivak Island?
     
    Last edited: Jun 2, 2020
  10. Jun 2, 2020 #450 of 636
    FarNorth

    FarNorth Godfather

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    Cabin outside Nome, Alaska, 99762. No OTA signals, no cable.
     
  11. Jun 2, 2020 #451 of 636
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Are you not able to get locals via DIRECTV? Alaska has some special laws for local into local that require satellite operators to offer all channels (including sub-channels). Stations in the lower 48 do not have to have sub-channels carried.

    The wording on the AT&T website makes it look like you are out of luck. Not what I expected.
    DNS Nome.png
     
  12. Jun 2, 2020 #452 of 636
    HoTat2

    HoTat2 Hall Of Fame

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    But it's not the distance to any OTA transmitters, but the DMA you're in and whether DIRECTV provides any locals to your location through spotbeam coverage.

    And while certainly remote, Nome is nevertheless technically in the Fairbanks DMA which according to the TPN maps is adequately covered by the Fairbanks-Juneau Ka-band spotbeam "A4BD" from the T11 satellite at 99W.

    Have you asked DIRECTV about providing you local channels from Fairbanks or Juneau?

    Sent from my LM-V600 using Tapatalk
     
  13. Jun 2, 2020 #453 of 636
    GordonGekko

    GordonGekko Active Member

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    That wording is not accurate to every area, I've seen the same exact language in zip codes that have certain DNS channels turned on still.
     
  14. Jun 2, 2020 #454 of 636
    FarNorth

    FarNorth Godfather

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    Umm, how can I ask DTV when no one will answer the phone?

    How is my situation different from all the others here who have distants? Is everyone else asking the same questions an RVer or trucker?
     
  15. Jun 2, 2020 #455 of 636
    FarNorth

    FarNorth Godfather

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    Note: Fairbanks and Juneau TV affiliates suck. Stations are low budget, signals are spotty and subject to outages. Anchorage only slightly better, both ABC and Fox are near bankruptcy.
     
  16. Jun 2, 2020 #456 of 636
    mrfatboy

    mrfatboy Godfather

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    Fox & NBC antennas are both 25 miles from my house according to the website.
     
  17. Jun 2, 2020 #457 of 636
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Try chat? It appears that DIRECTV considers you to be in an area without locals.
    Local Nome.png

    It is a shame you don't live in Fairbanks.
    Local Fairbanks.png
    https://www.directv.com/DTVAPP/pack...?assetId=cms_local_channels&_requestid=352887

    Juneau has a different list of affiliates.
     
  18. Jun 2, 2020 #458 of 636
    GordonGekko

    GordonGekko Active Member

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    Thanks, do you still only have NBC E/W feeds?
     
  19. Jun 2, 2020 #459 of 636
    mrfatboy

    mrfatboy Godfather

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    As of right now I have NBC E/W feeds. Nothing else.
     
  20. Jun 2, 2020 #460 of 636
    DirectMan

    DirectMan AllStar

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    I just looked on the map can you get OTA signals from Russia?
     

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