Distant Networks: STELA reauth, DNS and LiL

Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.

  1. cpalmer2k

    cpalmer2k New Member

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    Sunday Ticket is subject to blackout for RV users. It’s based on your account service address just like regular customers.
     
  2. GordonGekko

    GordonGekko Active Member

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    It is just your local teams right, so if you live in NY and you have an RV account, you can't watch Jets/Giants via Sunday Ticket, correct?

    I understand Directv needs to maintain the secrecy of their new agreements but I've asked a Directv employee on the ATT forums who has helped me in the past, to try to see if Directv can provide an input code that the rep could type into the computer to determine if one of the channels can be reinstated.

    Yeah I know, the chances of Directv providing that are zero, and again, maybe it means nothing but I really think that 391 appearing white in the guide could mean it is available to be reinstated.

    I realize CBS might blackout the NFL games but I'd like to get this channel back and see what happens if and when the NFL starts.
     
  3. techguy88

    techguy88 Well-Known Member

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    • ABC must have changed their requirements at some point. Previously you could watch the most recent 3-5 episodes of a show on demand without logging in but it seems ABC/Disney now requires TV Everywhere authentication for everything.
    • CBS, Fox and NBC will still allow you to watch the most recent episodes of an in-season show without TV Everywhere credentials. Usually somewhere around 2-5 episodes. Sports excluded.
    • The CW doesn't use TV Everywhere authentication to view content so your good there.
    If you want full access to shows from ABC, CBS, Fox and NBC within the current TV season that would normally require TV Everywhere authentication here are alternatives:
    • ABC, Fox and NBC - Their primetime and late night network content (excluding sports and live award ceremonies) are available on Hulu. You can subscribe to the ad-supported $5.99/mo plan to gain full access to this content. As a bonus there is a lot more content available with Hulu as well.
    • CBS - For the full primetime and late night network content you would want a CBS All-Access Limited Commercial $5.99/mo subscription. In most areas CBS All Access includes a live feed of a local CBS affiliate as well.
     
    Dishdude714 likes this.
  4. bobinraymoremo

    bobinraymoremo New Member

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    Full-time RVer here with a response on ST and channels.

    ST - last year blackouts were set on service address, at least that is the way it worked for us. KC Chiefs fan here in Texas for last season. Called and tried to change our KC service address a few time playing CSR roulette with different explanations but same results, could not change. During the season games blacked out that were not national games.

    DNS channels - as previously mentioned I have CBS NBC FOX but no CW ABC. The only difference is some days I get a STELA announcement as to why no channel some days I get the screen like I can order them.

    As previously mentioned after 8 hours on the phone with 10 different people and finally an escalation to the backoffice I have local channels. And once I can move again I'll have DNS networks when I am outside my spot beam.

    Hope this helps
     
  5. GordonGekko

    GordonGekko Active Member

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    Thanks, only thing I'm unsure in your message, the STELA screen is that Info channel right? What is the screen in which you can order them look like and does it replace the Info subchannel?
     
  6. gandl

    gandl New Member

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    What makes you think you will be able to get DNS networks? Talked to a person in the ATT presidents office today. She said that once you loose DNS there is no way to get them back.
     
  7. GordonGekko

    GordonGekko Active Member

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    How did you reach that person?
     
  8. bobinraymoremo

    bobinraymoremo New Member

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    I have the waiver for DNS now and am getting CBS NBC FOX now.
     
  9. FarNorth

    FarNorth Godfather

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    The late night content on Hulu is a week or two old.
     
  10. FarNorth

    FarNorth Godfather

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    Yup. I was in Hawaii for Christmas one year and the Seahawks game was blacked out on the ST app on my Roku based on my service address. It was not carried on the Hawaii network affiliate, either, because they had chosen to carry a different game. I ended up going to a dumpy sports bar at 9 in the morning to watch the game. Seattle won so that made things better.
     
  11. inkahauts

    inkahauts Well-Known Member

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    Looks like he has an rv account and that’s who dns is really for so...he should be able to get them on his rv account.
     
  12. gandl

    gandl New Member

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    Feb 25, 2008
    According to the person we talked to in the ATT presidents office she stated that no matter what account you have DNS will eventually be turned off for all RVers, truckers and anyone who can receive local channels at their “home” zip code.
     
  13. GordonGekko

    GordonGekko Active Member

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    If you really did talk to such a person, you received wrong or old information, again how did you contact the person, I've been trying to find out what the current equivalent to the old Office of the Vice President is, in the old days that was the place to go to get difficult problems with Directv solved, so again, do you have an email address or phone number to reach the AT&T Office of the President?
     
  14. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Eventually DIRECTV satellite service will be turned off completely ... but no, the information as stated is not correct.

    AT&T recently signed agreements to CONTINUE to deliver "distant" channels to customers who need them. Agreements have been signed with CBS, FOX and NBC. Those publicly announced agreements contradict the information you are providing.
     
  15. grover517

    grover517 AllStar

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    When I talked to someone stating they were from the Office of the President a year ago about my issues, it was in response to a complaint I had filed thru the FCC regarding the fiasco they created with my local channels due to their migrating my account while a temporary address change was in effect. There never was a number or email address provided to me to get in touch with them. It was always a "Don't call us, we'll call you" arrangement.
     
  16. b4pjoe

    b4pjoe New Member

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    Filing a complaint with the BBB will also get you phone call from the Office of the President.
     
  17. GordonGekko

    GordonGekko Active Member

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    Yes, there is a good chance that poster never communicated with the Office of the President.
     
  18. tuncer

    tuncer New Member

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    Hey all, I've tried a "move" and got transferred to movers which I don't want. Have you guys changed your addresses without being told you need someone to come out and do your install?
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    It has been an uphill battle the past few years. AT&T|DIRECTV believes that dishes (and often receivers) only work when professionally installed by their technicians or their contractors. Getting them to accept that a system was moved by the consumer and works perfectly in the new location - no need to send a tech - is a challenge. Focus on "I have moved" and "the system is working fine, I just need to change my address". If you mention any problems (such as "I can't get my locals at the new address") the CSR will probably see that as a repair issue and want to send out a tech.

    Roulette may work - spin the wheel, call again, see if you can get a customer service representative who will believe that you - a mere mortal - could move your dish and equipment, set it up at a new address and get it working without specialized AT&T|DIRECTV training. I suppose that too many people can't accurately align a modern DIRECTV dish.
     
  20. 242424

    242424 AllStar

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    Mar 22, 2012
    Tell them you moved yourself, everything is working fine and you refuse to let someone come to your house because of Covid19
     

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