Distant Networks: STELA reauth, DNS and LiL

Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    51,072
    2,314
    Apr 17, 2003
    Michiana
    Has anyone had their distants reinstated?
     
    jackjack71 likes this.
  2. gandl

    gandl New Member

    16
    2
    Feb 25, 2008
    It has been reported on other forums that full time RVers who still have a mobile DirecTV (not ATT) account have gotten CBS, NBC and FOX DNS back. Those of us who were migrated to an ATT account have not gotten all of those back (although I never lost the FOX stations). I have been told that there are no mobile ATT accounts.
     
  3. jackjack71

    jackjack71 New Member

    3
    0
    Jun 11, 2020
    Has anyone noticed the link to check your DNS eligibility is gone from the website? Why did they take it down?
     
  4. Michael H..

    Michael H.. Member

    259
    19
    May 31, 2007
  5. jackjack71

    jackjack71 New Member

    3
    0
    Jun 11, 2020
    Thanks....but when I enter any address it just resets? I’ve tried a few addresses and they all just clear the fields...
     
  6. Michael H..

    Michael H.. Member

    259
    19
    May 31, 2007
    Try a couple of things:
    1) always provide at least the 5-digit zip code in the form
    2) verify that you don't have a "pop-up blocker" and cookies disabled
     
  7. bjlc

    bjlc Icon

    1,149
    22
    Aug 20, 2004
    any one actually get there dns turned back on..
     
  8. GordonGekko

    GordonGekko Active Member

    636
    50
    Dec 5, 2015
    I'm curious too, any luck? Tri-state area over here, still have Fox West and NBC West, CBS West the only one I lost is still out, I tried a few months ago to get it back, will try again soon.
     
  9. BrucePadgett

    BrucePadgett AllStar

    143
    5
    Nov 14, 2007
    I enquired yesterday about getting back WABC. No possibility right now. Personally I think relations with Disney are not that easy anymore; I noticed my local ABC station in L.A. is no longer on the DirecTV app.
     
  10. Lord Vader

    Lord Vader Supreme Member

    8,851
    53
    Sep 20, 2004
    Galactic Empire
    This evening I spent over an hour on the phone speaking to 3 different people, the first 2 who said that my CBS channels 390 & 391 should never have been turned off in the first place. My NBC & FOX channels never disappeared, but the 2 CBS channels were turned off on Sunday, May 31st at precisely 6:00 p.m. CDT, several hours before they were supposed to be turned off. The guide then showed them grayed out.

    At that time I Immediately called and spoke to a DirecTV rep who admitted they should not yet have been switched off. He told me he would get them turned back on. A few hours later my guide no longer showed them grayed out. Instead, they were once again lit up. However, I was unable to tune to them. Over the next few months, I periodically called and even sent a letter to DirecTV, politely explaining the law, my situation, and their having inadvertently turned off 390/391 too soon and their promise to reinstate those 2 channels. My conversations tonight were the longest, including a special DirecTV "Loyalty Representative" to whom I was transferred. She was basically useless, even telling me that she lacked the technological capability to turn that channel on or off. She said she was in the tech department, but that they don't have the ability to turn those channels on, that that is solely up to CBS. I tried not to laugh, and I politely told her that I knew that was not an accurate, truthful statement.

    To make a long story short, she told me to have my Congressman contact DirecTV and request that those 2 channels be turned on for me.

    This whole thing is ridiculous, especially when it appears that those 2 channels should NOT have been switched off in the first place.
     
  11. BrucePadgett

    BrucePadgett AllStar

    143
    5
    Nov 14, 2007
    I strongly believe all the reps have been firmly instructed not to implement any further changes to a former DNS recipient’s eligibility, regardless of whether they were incorrectly pulled or not. I further believe it has to do with specific, apparently confidential language in the new contracts CBS, NBC, and Fox signed just before the STELAR regs ran out. IOW once a viewer lost his DNS, they could NEVER get them back unless a physical relocation to an unserved area occurred. It is also apparent that although said contracts were signed BEFORE STELAR ran out, for some reason DirecTV couldn’t perform a blanket implementation of the new policy in time and the clock ran out for some subscribers. It is almost like multiple reps each had lists of a single distant net’s customers and were attempting to cancel out the channels’ impending disappearance, one viewer at a time.

    As to why some subscribers did manage to get their DNS back, well, who really knows? Maybe some CSRs took it upon themselves to right a wrong, but I doubt AT&T/DirecTV would ever condone such a tacit admital that a mistake had ever been made in the first place. So now that door is completely shut.

    Furthermore, why some had their DNS pulled BEFORE the midnight EST deadline...simple human error? More complicated computer error?

    I humbly suggest we stop banging our heads against the wall (especially yours truly) and enjoy what we might have left. Because who can guess how long that will last? Confidential contracts, you know.
     
    Last edited: Sep 20, 2020
  12. grover517

    grover517 AllStar

    408
    143
    Sep 29, 2007
    It seems they can't handle things that used to just take a few minutes anymore in relation to anything doing with "mobility" or DNS, which for many was a huge plus for choosing DirecTV over other solutions. AT&T has basically turned DirecTV into a "cable" system where things like temporary service address changes and DNS are not something they plan for or care to support any longer.

    The elimination of local channel changes and our inability to apply for DNS (before the STELA sunset) in our RV was THE reason we left. One of the big advantages of sat over cable, and that was what kept us around all that time was the ability to move around and take our service with us, including local channels.

    We fought with AT&T for over 3 months last year to get our local channels correct after they migrated our account to the AT&T system with a temporary service address change in effect. Long story short, after multiple hours on the phone, a high level tech figured out that if we created a move request, even though it was from/to the same billing address under the same name, would update our lineup. Once that change happened (it took about an hour), they then went in and cancelled the move request before it was actually processed on the billing side of things so we wouldn't get charged 200.00 and generate a new 2 year commitment.

    That fixed our lineup issue but our billing was still screwed up, still showed our service address somewhere else and we were overcharged almost 25.00 each month due to tax and fee differences between our home and seasonal locations. Their "solution" was to credit back the overpayments and create a new, perpetual monthly credit to "get us close" to what we should be paying. We decided after all this to just toss in the towel after 22 years as a DirecTV customer. When we left, we still had over 100.00 in credits on our account which took another 4 months and two calls to the Office of the President to finally get credited back to our autopay CC.

    It just shouldn't be this difficult to do such basic things, yet here we are.
     
  13. joshjr

    joshjr Hall Of Fame

    4,955
    131
    Aug 2, 2008
    NE Oklahoma
    I only lost 2 of the DNS feeds (pretty sure it was ABC) but they were turned back on for me without ever calling. The only DNS channels I am missing is CW. I have all the other 4 for both coasts.
     
  14. slice1900

    slice1900 Well-Known Member

    10,918
    1,612
    Feb 14, 2013
    Iowa
    Like I've said before, I think it the move to the AT&T computer system was to blame. Uverse TV works like cable, people can't move receivers around to a second home, when they move to a new house, or in an RV, so it didn't have support for that sort of thing. Same thing with owned receivers and DNS channels, like cable providers Uverse TV didn't have those. So they had to fit Directv customers into the system designed for Uverse TV, and that stuff was lost.

    They could have added support for that to their system, but they probably checked and found only a small percentage of customers owned receivers or had RV accounts, moving receivers to a second home or temporarily in an RV was against existing terms of service, and they could manage people moving to a new house from their end.

    Similar reasoning for not allowing other receivers on an account with an HS17, how many customers need more than 7 tuners?

    Problem is, if you cut off too many "niche" customers they can add up to a lot overall.
     
  15. BrucePadgett

    BrucePadgett AllStar

    143
    5
    Nov 14, 2007
    That’s amazing you got ABC turned back on! Last I heard they still didn’t have a post-STELAR agreement with DirecTV. Would you possibly know otherwise? Thanks!
     
  16. bjlc

    bjlc Icon

    1,149
    22
    Aug 20, 2004
    i lost cbs as well and am afraid to call and say anything because i don't want to lose what I still have.. but I am very interested in hearing IF ANY ONE gets their channels turned back on..
     
  17. joshjr

    joshjr Hall Of Fame

    4,955
    131
    Aug 2, 2008
    NE Oklahoma
    Nope, I have heard nothing. I was shocked that they turned them back on. Happy to see it happen though.
     
  18. gandl

    gandl New Member

    16
    2
    Feb 25, 2008
    Are you getting local network channels as well?
     
  19. joshjr

    joshjr Hall Of Fame

    4,955
    131
    Aug 2, 2008
    NE Oklahoma
    Yes, all of them from my market and 2 channels from a neighboring market as well.
     
    spiderman865 likes this.
  20. slice1900

    slice1900 Well-Known Member

    10,918
    1,612
    Feb 14, 2013
    Iowa
    I read something pretty recently that they had finally come to an agreement.
     

Share This Page

spam firewall

Advertisements