Distant Networks: STELA reauth, DNS and LiL

Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Apparently something super double secret like the original agreements where details were not disclosed. :D
     
  2. GordonGekko

    GordonGekko Active Member

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    Same thing here, I tried, the Retentions Rep tried a few things in the computer, could not get CBS West back, it did not jeopardize the other ones I still have, I did share your worry though but I think you can give it a shot without losing the others.

    Based on the latest posts it appears that nothing is settled, I don't think the reps know how to reinstate them, not because of some ATT conspiracy, just because AT&T does not put a lot of care and resources into the Directv services.

    Keep trying, I will try again, if it happens I will ask the Rep how he or she was able to reinstate the channel and report back here, good luck.
     
  3. Lord Vader

    Lord Vader Supreme Member

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    If you or anyone else is successful, I would like to know as well, because nothing I have tried has worked.
     
  4. cpalmer2k

    cpalmer2k New Member

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    I sent an inquiry to an ATT DNS e-mail address that was floating around from a year or so ago when they started asking for updated documentation from RV owners inquiring about why I lost the DNS stations despite being on a valid RV waiver but never received a reply. I've been using Channels DVR with my HDHomeRun devices for several years and like AT&T and others they offer the ability to integrate Locast streams into your guide and record them, etc. I ended up just going that route and have zero complaints. Now instead of being limited to just ABC, CBS, NBC and FOX from NYC I get all the NYC area locals including Pix11. Streaming is the future anyway, so might as well adapt now. I'm good unless Locast gets sued out of business.
     
  5. Lord Vader

    Lord Vader Supreme Member

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    Streaming is ridiculous, because I sure don't want to watch television programs on some small screen with crappy sound. I much prefer my 7.2 Dolby Digital system with a kick ass AV unit and 70" TV. It'd rather difficult to achieve this via the Internet. For one thing, many AV receivers don't allow for such.
     
  6. HoTat2

    HoTat2 Hall Of Fame

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    It seems that something with ABC was straightened out and an agreement was reached.

    As DIRECTV had WABC duplicated on both local Ka and Ku spot and CONUS beams for a time last month. Apparently in preparation for a possible turnoff of the CONUS beams if post STELAR negotiations failed. But recently the local spotbeams have been removed and WABC is now solely on CONUS beams as always pre-STELAR.

    Why this preparatory move was done only for WABC and not for ABC's west coast O&O KABC as well is unknown.

    Sent from my LM-V600 using Tapatalk
     
  7. Michael H..

    Michael H.. Member

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    Last edited: Sep 23, 2020
  8. GordonGekko

    GordonGekko Active Member

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  9. BrucePadgett

    BrucePadgett AllStar

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    O.K. here’s my updated situation: After a very, very nice person in Loyalty conferred with Technical, they agreed I was entitled to have WABC reactivated due to my grandfather status. It was added to my billing and then...it just wouldn’t turn on. Reboots, refreshes, deleting and re-adding the channel, etc. were attempted on both ends. They even had a tech come out (within an hour!) to check on my equipment. It’s all good, but 396 still...won’t...turn...on. I am still conferring with Loyalty and another very committed rep is currently working on the problem with others, with a promised return call tonight. Strangely, an email with updated billing states “Networks Non-Local” instead of ABC, but I was assured that was O.K.

    4 hours total thus far trying to make this happen. Something must be wrong with me.
     
  10. BrucePadgett

    BrucePadgett AllStar

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    When the Loyalty rep called back, he was certain the problem had been solved. Well, it wasn’t, and then I respectfully requested he give me his supervisor or refer me to a department which oversees his. I was asked to wait while he tried one more thing. Then I was disconnected.

    And that’s how DirecTV treated me today. Customer since 1994.

    It’s been a long day and tonight I see a fool when I look into the mirror.
     
  11. BrucePadgett

    BrucePadgett AllStar

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    Now I find out from my online account that “Networks Non Local” means NBC. And NBC itself is no longer mentioned on my package page. I can’t wait to call Loyalty back today!
     
  12. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    If you haven’t yet, I would seriously try calling directly to the tech support dept. They can do things that Loyalty dept cannot. Use the 844-822-3352 number, at the prompt, say DirecTV, or ATT if you’ve been migrated over then indicate your account or telephone number. I’d call in the morning to avoid wait times accumulating throughout the day.

    I’ve used that a few times this year when I developed a couple major issues with my account, and with success as opposed to the Loyalty dept.
     
  13. BrucePadgett

    BrucePadgett AllStar

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    I tried that. The rep didn’t know what the distant networks were. I’m serious.

    i’ll try Loyalty again. Thanks anyway for the suggestion. I appreciate your concern!
     
  14. GordonGekko

    GordonGekko Active Member

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    It stinks that you are going through this, talking for hours with any customer service rep is akin to being at Gitmo, however if you are able to restore them, you will be the trailblazer for us all, until of course we lose them when Dish takes over ATT, joking, but who knows, thanks for keeping us in the loop, if you are successful, please try to find out what input code the rep typed in to restore them, thank you.
     
  15. BrucePadgett

    BrucePadgett AllStar

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    ABC is now completely off the table. The “Non Network Local” item and charge have both disappeared. For some obtuse reason, I was given a 58 cent rebate on NBC. And although I am still receiving WNBC, it is not showing up in the latest online and email summaries of next month’s prospective charges. One Loyalty rep said no cancellation of NBC was in my file, but at this point, who the hell knows? And frankly I’m beginning not to give a damn. Truly, what hath AT&T wrought upon DirecTV?
     
  16. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Sorry to hear that. You might have to try Tech Support ‘roulette’ and see if someone else can get a little further. I’m on the legacy DirecTV billing side of things, so maybe that helped me more. It seems the morphed over ATT billing services/computer systems for customers are more crippled than the legacy customers.
     
    BrucePadgett likes this.
  17. inkahauts

    inkahauts Well-Known Member

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    I wouldn’t be surprised if they hard coded the system so if you ever lose ABC distant you will
    Never get it back without an rv account. I’m guessing that’s part of the agreement with ABC. Personally, if I where you I would never expect to get it back.

    How you lost it is irrelevant to them. The only relevant part is if you are in a situation where you should be getting it today against today’s rules.

    I also wouldn’t be surprised if someday anyone without an rv account or true reason to get them looses all dns feeds.
     
  18. BrucePadgett

    BrucePadgett AllStar

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    I accept changes in the rules. If only the reps were made aware of them! Four hours wasted all around, whatever good faith with DirecTV gone as far as I’m concerned. Even checking online to verify my status is problematic. Missing account pages, peculiar automated e-mails from them, etc. etc. etc. I am now apathetic about DirecTV, at best. Way to go AT&T!
     
  19. GordonGekko

    GordonGekko Active Member

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    I thought in this thread there were a few people who reported they get some channels turned back on.
     
  20. GordonGekko

    GordonGekko Active Member

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    So is that it, will you email someone higher up or are you finished?
     

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