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Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.
So basically she did nothing for you but explain the situation and make you happy?
Please don't say this is what happened, the posts are a little unclear but I'm assuming he got back his ABC distant network, if it turns out he got nothing, I need a vacation from message board forums.
Picking up on James Long's post, are you telling us that your ABC distant was not restored, if so what are you happy about and why should anyone be confident in restoring a lost CBS/NBC or Fox Distant Network?
I think I was clear that ABC was taken away, and I always kept NBC. Gordon, if you were grandfathered for CBS and Fox, you have a good argument for having them restored because agreements were reached by them with DirecTV before STELAR expired. Nevertheless YMMV. You won’t know for sure unless you file an appeal.
James, I was describing the rep’s goal to make customers happy. I have mentioned in earlier posts how unhappy I was that lower level reps were unable to provide clear, concise explanations about the lost DNS. Much time and inconvenience resulted to the point I became less concerned about keeping DirecTV at all, with or without NBC. So I basically rolled the dice and risked losing NBC, just to get a definitive answer from the President’s Office whether I still had grandfather status regarding ABC. Personal contentment resulted from the discovery there was indeed an entity at AT&T/DirecTV which had both knowledge and the authority to wield it. I also no longer have to worry about NBC going way, as I am still considered grandfathered in this post-STELAR era.
This info helps all of us in the same boat. I was happy to be of service.
I am glad that she was able to explain the situation for DIRECTV.
It seems that since STELA "expired" DIRECTV has been unwilling to define exactly what their agreements are with the networks. Technically, relying only on Federal Law, the distants provided under Federal Law have ended for DIRECTV since they do not offer carriage to all stations in every market. DIRECTV must rely on agreements that do no rely on Federal Law to set the rules such as where distants are to be available and the multiple levels of grandfathering based on when each customer first received their distant stations. Without clear statements from DIRECTV we have only been able to "read between the lines" and guess who should and shouldn't have distants under the new agreements with the networks.
Thank you for providing additional information from DIRECTV.
Everything aside I don't have any confidence they can restore CBS/NBC/FOX, email is available a page or two back if someone wants to try, hopefully we will find one person who accomplishes this, until then, good luck.
It was only not clear because I did not go back to read your earlier posts, one of your posts referred to keeping NBC, I took that to mean you restored it, my fault.
No problems here Gordon. Admittedly, it is mysterious exactly what rules DirecTV is applying when DNS issues occur. I empathize with your trepidations.
Hey, truly glad to help out. These forums have been very helpful to me over the years, and it’s only fair that I share any useful information. As it turns out, the new e-mail billing I received today is chockful of errors, and I will need to speak with my contact at the President’s Office as one of the mistakes concerns my remaining DNS. So trust me, no one is more pleased than myself that I discovered a reliable source of help!
What is the mistake?
NBC is not listed as part of my programming. I’m still receiving the channel though, and have been previously told no turn-off order was put in my account’s notes. Believe me, the entire bill is loaded with errors. I’m almost back to the point where I don’t give a damn anymore. Lately I spend more time talking to DirecTV reps than actually watching DirecTV. Shame on me.
let me say this.. when i first took D* ..I automatically got all my channels except cbs.. which i had to demand a test for.. when i got through the shut down.. what ever you call it .. I have every thing back BUT CBS.. which is hte channell that I watch the most ..at night..
and I am not gonna ask until ever one else says they got some of their stuff turned back on ..Plus I used this for my RV for all these years.. and I still dont' have it..so you got a nice response but i think that they gave you enough for you to back to bed and be nice and forget about it in the morning..
Same boat here except for ABC which I was never able to receive based on distance, I would like to get CBS West back for more NFL games but I don't need these incompetent people taking away FOX or NBC West.
And frankly sports is not the same right now, even when things get back to normal, the amount of sports I will watch will be considerably less moving forward.
An update regarding NBC. Although I’m still not currently being billed, it is nevertheless listed as being part of my programming with no upcoming turn-off order, per the President’s Office. The mystery remains as to why this is happening. It might be because it may soon be removed due to a possible, but as yet unknown, impending change to DNS rules—or not. The rep promised to monitor the situation, and suggested I basically ride the situation out. Attempting a specific technical procedure now to re-add NBC to my bill, which BTW only could be done by another specialized department, might trigger an immediate reevaluation of my eligibility for the channel. IOW there is a possibility that many, and perhaps most of us still receiving any DNS, are getting them by mistake. This may explain why some still have them, and some don’t.
The unsuccessful attempt to give me back ABC a couple weeks ago should not have caused this glitch to my NBC charges. Just for one reason—it’s still on!
So for now, I am “enjoying” NBC gratis. But for how long?
I don't want to sound stupid, nor mean any disrespect towards anyone here, but I thought with this new law that no one could get the distant networks anymore, regardless if they were grandfathered or not? Or did I miss something? Thanks
YOU aren’t ignorant—when it comes to the new rules regarding the distants, we ALL are to a great extent! The exact wording of the post-STELAR agreements which the networks reached with DirecTV are shrouded in mystery. Some of us who seem to still be grandfathered have kept distants, some didn’t, some got them back, some like yours truly may yet lose what they have...
But this directly contradicts what the Office of the President told you, "an immediate reevaluation", you were told that everyone who has NBC/FOX/CBS distants who were previously grandfathered, keep that status, so which is it, seems like you should immediately contact the Office of the President or Vice President again.
The President’s Office does not currently have a policy of automatically disconnecting non-eligible DNS recipients. However, they indicated that if AT&T corporate bosses above them ever decided to change those rules, the reps at the President’s Office wouldn’t necessarily get advance word. Thus, coding could be implemented which could conceivably start a turn-off process of certain channels. Maybe that’s why my NBC dropped off the billing. Maybe not. Or maybe a rep in Tech or Loyalty pressed an incorrect button. Or maybe it’s just a simple glitch.
So for now NBC is free. But two things I’ve made clear to DirecTV: One, I want to pay for NBC. Two, if it’s removed arbitrarily, this subscriber of 24 years will immediately cancel his service. No ands, ifs, or buts.
Unless a uniform, fair DNS policy is implemented for all grandfathered subscribers, we will never know for sure if or when a button will be pressed disconnecting any of us. And that’s just not right.
But didn't they tell you that NBC/FOX/CBS grandfathered accounts shall remain grandfathered and thus not considered non-eligible?
And why would it matter if the President's Office got advance word, not as if they could do anything about it, and did you make it clear to the Office of The President that you wanted to pay for NBC and you would leave if it was indeed taken away?
Oh yes, I made it clear I would unsubscribe. As for reevaluations, the President’s Office has no desire to initiate them. But I learned that if other departments get involved with my problem and try to re-add billing for NBC, an automatic reevaluation could take place and un-grandfather me. (That is, if I haven’t been already.)
Whoa. That’s a kick in the head!
but the bottom line is that nothing was turned back on..