Distant Networks: STELA reauth, DNS and LiL

Discussion in 'DIRECTV General Discussion' started by slice1900, Mar 15, 2019.

  1. bjlc

    bjlc Icon

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    i called and asked ...nothing good has happened. how do i contact the office of the president?
     
  2. b4pjoe

    b4pjoe New Member

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  3. bjlc

    bjlc Icon

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    this takes me to an ATT ad site..
     
  4. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    Try a different browser or make sure you don't have some sort of malicious browser redirect going on. The link took me to the form.

    Occasionally when Viglink (a service that tries to get credit for the forum reference to an outside site) goes nuts, it will do what you describe so you may have caught it on a bad day.
     
  5. GordonGekko

    GordonGekko Active Member

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    Tried the link on Safari and Chrome, he's correct, what the heck is 44siteplug.com, it starts there in the address bar and then redirects to ATT's site, att.com/internet with some internet offers.
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Go to Investor Relations AT&T. Select Resources - Select Customer Service Contacts - Select Executive Customer Care Contact. The form you need will appear.
     
  7. bjlc

    bjlc Icon

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    thank you very very much.. i truly appreciate it.. thank you..
     
  8. b4pjoe

    b4pjoe New Member

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    Yes vigilink is screwing up the URL. The actual link is
    Code:
    https://www.att.com/gen/investor-relations?pid=27794
     
  9. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    I must have clicked it on a good day. Today I get the wrong page.

    Viglink is a dangerous tool.
     
  10. Nov 5, 2020 #730 of 732
    BrucePadgett

    BrucePadgett AllStar

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    Hi Michael. I just spoke with my contact in the President’s Office. Is it possible you might share your DirecTV case number with me, the one given to you when you made your initial appeal to them? My contact wishes to explore my situation further, but needs your case number for further research.

    Thanks for any consideration. It is appreciated.
     
  11. Nov 8, 2020 #731 of 732
    bjlc

    bjlc Icon

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    anyone get your dns turned back on please pm me..
     
  12. BrucePadgett

    BrucePadgett AllStar

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    Here’s an update Michael. My rep in the President’s Office pulled your case. She stated that no contact was made with a specialized DNS department on your behalf...because no such unit exists. Oh boy. And my rep also definitively stated the newest current policy, that once a distant is removed, it cannot, and will not, be turned back on. Grandfather status no longer applies once a distant is pulled.

    I am posting this to the forum for informational purposes. And really, to save anyone from wasting anymore time. That doesn’t mean some of us may prove exceptions for whatever administrative or technical reason. But from personal experience, I wouldn’t recommend trying to get those lost channels back. Even the most helpful and conscientious customer reps can’t pull it off, so be content with what you may have left.

    Thanks again Michael for sharing your experiences with us. You and I can now be designated the unofficial guinea pigs for this experiment, on behalf of dbstalk.com.
     

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