Ever since the last receiver update for my DirecTV HD DVR receiver it's not worked properly. First it would always look for the satellite while watching shows. They told me I had an old receiver so I went and bought a new HD DVR receiver at Best Buy. They came and upgraded it the SWM system and it worked for a while. Then it slowly started not working properly. Anytime I watch anything on the DVR it freezes and I have to power cycle it to get it to start back up. When it does start back up it does a hard drive check that takes several hours and then it's 50/50 whether it will work. Sometimes it gets to the point where it's at step one of checking the satellite and just sits there forever. It keeps going through this cycle until it finally works. Once it does, I can't turn it off or it won't come back on and I have to power cycle it again. Eventually it will freeze again and I'll have to power cycle it. Called DirecTV and since I"m in a multi-dwelling unit, they washed their hands of it. The administrator of the MDU says he can't help me either. This receiver is five months old. My question is, does anyone know how to format the hard drive? I think it's my only recourse at this point aside from going and buying ANOTHER receiver. I know you can punch in a code to download software (i've also tried this a hundred times and it doesn't fix it). Is there a code to format the hard drive? Does anyone even think this will help? Any suggestions people can give me would be greatly appreciated as I don't want to spend another $200 at Best Buy for something I don't even own.