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Do you think the new HDUI is sluggish on your receiver(s)?

Discussion in 'DIRECTV General Discussion' started by Scott Kocourek, Jan 19, 2012.

What receivers are sluggish with the new HDUI?

  1. HR20

    0 vote(s)
  2. HR21

    274 vote(s)
  3. HR22

    156 vote(s)
  4. HR23

    145 vote(s)
  5. HR24

    64 vote(s)
  6. H21

    123 vote(s)
  7. H23

    16 vote(s)
  8. H24

    5 vote(s)
  9. H25

    22 vote(s)
  10. R22

    12 vote(s)
  11. Working as expected, no complaints.

    19 vote(s)
Multiple votes are allowed.
  1. Apr 3, 2012 #301 of 360

    jangell2 Godfather

    Apr 6, 2004
    I emailed that address and was contacted the same day. My scheduling issues delayed a conference call with DTV personnel till today. I was first assured that a software update coming out in about two weeks would solve the problem. However, they were able to make a change that vastly improved my response time.

    My chief complain has been how long it took for the list of recorded programs t come up and that delay was cut in half, intact it takes a bit less than half the time now.
  2. Apr 3, 2012 #302 of 360

    dpeters11 Hall Of Fame

    May 30, 2007
    Ok, don't leave us hanging...what change did they make? Something they had you do on your box, or something they did at their end? Did they tell you what the change was?

    BTW, what version software are you currently on?
  3. Apr 3, 2012 #303 of 360

    gregftlaud Hall Of Fame

    Nov 20, 2005
    CaptainK527 and loudo mentioned they last week or so they noticed accessing TV Apps makes their DVR's sluggish. Then captainK said he flushed out his guide didnt use Apps again and the sluggishness went away for good.

    I decided to try this myself a week ago i restarted my receiver twice within 30minutes to flush the guide and i havent used Apps either since then and my HR20-700's HD GUI has been very quick since. No sluggishness whatsoever. Normally by day 3 after u flush the guide the sluggishness/glitches start coming back. So i think for now until DTV gets this fixed not accessing Apps after u flush your guide is a fix.

    I mean my Panny TV has the same Apps if i want to use Apps i'll just access them on my TV for now.
  4. Apr 3, 2012 #304 of 360

    Richierich Hall Of Fame

    Jan 10, 2008
    I had problems back in the early days when Apps and DoublePlay came out and I quit using them as I thought they just unduly burdened the CPU and I didn't really need them anyway so maybe that is why I am Not experiencing the Sluggishness that others complain about.
  5. Apr 3, 2012 #305 of 360

    jangell2 Godfather

    Apr 6, 2004

    Even though our HR20's don't have wifi and can't network, they turned on Whole Home (or whatever it's called). That caused the boxes to use different code, which works much better.

    They will issue a credit for any charges and turn off Whole Home when the new software rolls out. The guy I talked to was very sure the software rollout would solve the problem, and since he got this fix right, I'm going to believe him.
  6. Apr 3, 2012 #306 of 360

    Supramom2000 In Loving Memory of Onyx-2/23/09

    Jun 20, 2007
    Colbert, WA
    I don't ever use TV Apps and my HR-23 is slower than molasses. When I press fast forward, the screen freezes and it takes about 3 seconds before it starts fast forwarding. This does not usually occur on 30 second skip. But sometimes, the skips delay and all catch up together down the road.

    When I press stop on a recording, it takes at least 5 seconds for the recording menu to come up. Then it takes another several seconds before I can actually move the cursor down to delete. And each cursor move takes a few seconds.

    When I press play on a recording, the screen goes black, the sound stops and then the recording starts to play up in the small PIG with the menu still displayed. This also means I cannot use any trick play until the playback moves into full screen.

    Everything is so slow that it makes everything very unpleasant.
  7. Apr 3, 2012 #307 of 360

    Xsabresx Icon

    Oct 8, 2007
    The HR23's (present company included) seem to be the most bogged down by everything. I dont use TV Apps either and mine is slow as hell too.
  8. Apr 4, 2012 #308 of 360

    bkpierce New Member

    Mar 7, 2012
    Before the latest software update, which brought down the HDGUI, my receiver was extremely fast. The update slowed it way down. I have had to reprogram all my macros to increase the delay time between events because of this. I wish I could go back to the previous version!!!!!!!!!!
  9. Apr 4, 2012 #309 of 360
    Mike Greer

    Mike Greer Hall Of Fame

    Jan 20, 2004
    Salt Lake...
    Pretty sad that DirecTV engineering doesn't seem to learn from their mistakes!:(
  10. Apr 4, 2012 #310 of 360

    JcT21 Legend

    Nov 29, 2004
    lately, say over the last few days my hr24 is getting to the point its right down frustrating to watch tv. its extremely slow to remote commands and switching channels or navigating the guide or settings is very difficult.

    by any chance would a slow death of a hard drive cause this? last couple days im having all sorts of issues with the slowness and communication with the satellite. also the other receivers keep loosing connection to the dvr.

    but more than anything the slowness is driving me nuts. resets upon resets do nothing. :nono2:
  11. Apr 4, 2012 #311 of 360

    TomK Godfather

    Oct 18, 2010
    I have one HR21 and one HR23 and both are so damn sluggish, they've gotten much worse in my opinion. Cord cutting will definitely gain as an option to me next year if there's no improvement.
  12. Apr 5, 2012 #312 of 360

    Gocanes AllStar

    Jul 15, 2007
    Both an HR20 and HR22 are getting very sluggish lately. The HR22 has almost had me throw the remote through the TV trying to change channels.
  13. Apr 5, 2012 #313 of 360

    akw4572 Legend

    Sep 7, 2005
    If this doesn't get solved soon, I may start to think about jumping ship. It's gotten to be a pain in the rear, and it keeps getting slower. I have HR 22's, and I never access apps.
  14. Apr 5, 2012 #314 of 360

    Bamasat AllStar

    Apr 3, 2012
    All UI completely frozen today.
    No response to any movement/navigation command.
    Pitiful with 10 second+ change changing.

    D since '96 , And on the way out.
  15. Apr 5, 2012 #315 of 360

    jeepwrang3 Legend

    Aug 19, 2006
    HR20 here, same deal, started out great, but i'm guessing its an issue with RAM. It's slow as can be
  16. Apr 5, 2012 #316 of 360

    TomK Godfather

    Oct 18, 2010
    I do not need any apps or pandora or youtube, is there any chance these things can be adding to the sluggishness of the boxes? Call me old fashioned, but I'd rather be able to display the guide and change channels without falling asleep first. Leave the other stuff to the computers please.
  17. Apr 5, 2012 #317 of 360

    mrfatboy Godfather

    Jan 20, 2007
    My HR23 is painfully slow also. I flushed my guide cache yesterday to see if it would help. Still slow.
  18. Apr 5, 2012 #318 of 360

    lparsons21 Hall Of Fame DBSTalk Club

    Mar 4, 2006
    Herrin, IL
    I don't know if they are actually slowing things down, but in order to get them they had to take time from developing code to make the boxes run quicker, so in an indirect way, they are part of the problem.

    Add in Media Share to the mix and you have 3 things that virtually no one cares about instead of writing speedy code and adding unified DVR management to the MRV system, and you can see the problem.

    Right now my 3 HR24s have been pretty quick, enough that I'd be pleased if they stayed just like that. But now they've started ignoring the remote more often and for longer periods of time. I think the remote issue is a keystroke buffer not clearing or some such. Just sloppy programming IMO. :(
  19. Apr 5, 2012 #319 of 360

    lugnutathome Hall Of Fame

    Apr 13, 2009
    Woodburn, OR
    Seems the HR23 has had slowness issues fom its inception when comppared to the other models I don't have the instructions here at the office but aside from the nvram clear there is a remote sequence that speeds up communication by dropping some of protocols ID burst info. Though overall I have seen the uint slow down since the initial HDGUI release.

    Don "pretty sure this will improve over time though" Bolton

  20. Apr 5, 2012 #320 of 360

    Xsabresx Icon

    Oct 8, 2007
    I have done probably every tip and trick that has been posted here to speed up the STB's and nothing makes the HR23 any faster. Under the old gui it was sluggish compared to the rest but it was still plenty usable. The new gui has made it a pain in the butt and the wife has already deleted two shows by accident because of slowness where she thought she hit a button nothing happened and she hit it again.

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