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Do you think the new HDUI is sluggish on your receiver(s)?

Discussion in 'DIRECTV General Discussion' started by Scott Kocourek, Jan 19, 2012.

What receivers are sluggish with the new HDUI?

  1. HR20

    0 vote(s)
  2. HR21

    274 vote(s)
  3. HR22

    156 vote(s)
  4. HR23

    145 vote(s)
  5. HR24

    64 vote(s)
  6. H21

    123 vote(s)
  7. H23

    16 vote(s)
  8. H24

    5 vote(s)
  9. H25

    22 vote(s)
  10. R22

    12 vote(s)
  11. Working as expected, no complaints.

    19 vote(s)
Multiple votes are allowed.
  1. Apr 6, 2012 #321 of 360

    Bamasat AllStar

    Apr 3, 2012
    You have to push more buttons, than when playing a shooter with a video game controller.
    And i still havent killed anybody?
    Why? - I'm fighting the Invisible Stock holders in El Segundo!
    "the frito's"!

    RBR? Cache / Ram?
    what for? - to sit there and watch "almost there, a few more seconds please".
    Then repeat by nightfall.

    What kind of game is this?
  2. Apr 7, 2012 #322 of 360

    Thwarter Cool Member

    Mar 19, 2008
    I'm about ready to ditch DTV after 16 years. This new HD gui is horrible- not from the way it looks, but it is slow, half the time it doesn't respond to any remote control entries, and the NAG SCREEN is insufferable!

    Who at DirecTV thought it would be a good idea to screw so many things up? In the course of a few months since this last update I've gone from a Happy DTV customer to one who rages almost on a daily basis because the service has become so sluggish and difficult to navigate.

    And this morning it's nagging me again about not being on an HD output... and everytime I press EXIT to change it, it just beeps at me and does nothing, and keeps the NAG screen up. I've waited five minutes, pressed it again, nothing. These are fresh batteries too!

    WHY DTV!?!?!?!?! WHY!?!!!?!
  3. Apr 7, 2012 #323 of 360

    Xsabresx Icon

    Oct 8, 2007
    This has been my biggest beef lately. Turning off features, clearing Navram, and RBR should not be a requirement for usability.

    EDIT: actually I'll take turning off features. I have no use for TVApps and if it speeds up my box I'll do that.
  4. Apr 7, 2012 #324 of 360

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    But should be a requirement before repeated moaning here or lots of calls to DIRECTV®. (not aimed at you)

    There are steps one can take, and should take, when boxes become sluggish.
  5. Apr 7, 2012 #325 of 360

    Xsabresx Icon

    Oct 8, 2007
    I get that, but (for example) you have the option of scrolling effects on or off. Having them on shouldnt slow the box down. On or off should be a choice between interfaces and not a requirement to make a box perform properly.

    Also, I can understand a RBR or an NVRAM clear once in a blue moon to clear up a problem. What we are seeing these days is that it is a weekly requirement for usability.

    EDIT: to be clear, in my case this is only true for the HR23. I have no complaints with my HR20.
  6. Apr 8, 2012 #326 of 360

    LoCo New Member

    May 1, 2003
    Just wanted to chime in. Glad I found this thread. My HR20 was pretty solid until this last update. Now, it's downright painful to try to watch TV. As others have said, the Guide comes up after, oh, 10 seconds or so. I have no idea whether or not it's actually gotten my remote button press, so I usually end up pressing it again, which leads to it doing strange and unexpected things. It's beyond frustrating!!!


    Thank you for your time.
  7. Apr 8, 2012 #327 of 360

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Welcome back! Lots of us would like to see that fixed, but there are a number of possible palliatives you could try. If you can't find them easily, I'll repost if you want.
  8. Apr 9, 2012 #328 of 360
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    That might be a good idea anyway, LAX.
  9. Apr 9, 2012 #329 of 360

    sunking Godfather

    Feb 17, 2004
    I disagree here. When Directv stops taking my money or advertises in their ommercials that you may have to do the following things to actually get the quality of service represented in the commercials then I'll by into that.

    For the case of cable service and DVRs the customer should not have to do anything out of the ordinary to use the service.

    Amazing how paying customers are moaners, yet the company that is collecting their money and delivering a sub standard product is A-OK and doing a great job.
  10. Apr 9, 2012 #330 of 360

    Homebrew101 Legend

    Jul 12, 2006
    I have an HR22-100 that is incredibly slow to respond to remote commands. I've begun watching the front of the dvr to see if the blue light blinks after a button on the remote is pressed, when it doesn't respond the blue light also didn't flash.

    I was reading on the avs forum about problems caused by the RF leaked by plasma TV's and since the TV in the room with my dvr is a plasma I am now wondering if the non-response might be caused by some RF interference from my plasma.

    It might be interesting to have a poll here as to how many that experience slow responses are also using a plasma TV.

    I'm going to experiment by switching my remote to IF.
  11. philherz

    philherz Legend

    May 3, 2008
    My HR21-100 has become painfully slow to respond.

    This thread is pretty long and a 20 minute read didn't point out the possible fixes.

    Would appreciate reposting!!!

  12. BattleScott

    BattleScott Hall Of Fame

    Aug 28, 2006
    Just to be fair, the HR22 was bad before the update.
    The HR24 is the one that seems to be adversely affected by it.
  13. de_runner

    de_runner Mentor

    Mar 31, 2010
    We've got a HR24-200 and a HR22-100. Both are much slower with the HDGUI, especially the HR22. My wife uses the HR22 a lot and constantly complains about the "lag" involved when trying to navigate to another channel or access recorded programming. I've seen it take upwards of 30 seconds to respond to a button on the remote. One thing I've learned that is an absolute...If Momma ain't happy nobody is happy. To DirecTV > Please oh please get this fixed.
  14. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    Not my HR24-500s.

    Maybe it is just because those experiencing problems are using Cetain Features such as DoublePlay or Apps or whatever but mine works Great.
  15. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    As does my HR24-500.
  16. skyboysea

    skyboysea Icon

    Nov 1, 2002
    You are repeating this over and over but do you realize that not using some functions of the DVR to make it work well/better is not a solution?

    Directv sell/lease a DVR that is supposed to record 40 hours in HD, has 50 SL, Pandora, Youtube, Double Play, and apps. Telling people they shouldn't use them so the receiver performs acceptably is like Ford selling a car that can go 200 mph but that cannot be driven at more than 30 mph to avoid that the wheels fall off.

    You found a workaround that works for you but a workaround is in itself and admission of a problem so don't continue to say that your receivers are great, they are like everyone's else, you just use in a way to avoid problems.
  17. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    I found a Workaround a long time ago when I had the problem but I no longer have that problem but was just offering the Workaround for others who are Experiencing the Problems of Sluggishness which I don't have.

    I discovered the Workaround by Accident before the HDGUI Release and I just offered it to others to try to help them out until Directv can Fix the Problem.

    For me to State that there is Not a Problem for some Directv Customers is as Ludicruous as saying that I am lying when I state I have No Problems now with my HR24-500s.

    The only reason I offered up the Workaround was to Help those who Unfortunately are having problems until Directv can solve the Problem.
  18. skyboysea

    skyboysea Icon

    Nov 1, 2002
    Sorry if I misunderstood you. I read all your posts as if you were saying that you do not use some functionality and that makes your receivers faster. My bad.

    I can confirm that the apps slow the receiver down (my hr20-700) and it has done so since they first appeared in the FW. Can't say anything about the double buffer since I never use it. Unfortunately me not using any of the "extra" feature doesn't make my receiver any more usable.
  19. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    I don't think we need all of these Bells and Whistles to Slow Down our DVR just to keep up with Dish or Comcrap or Uverse or whomever.

    Just give me a DVR and Remote that works as it should and has Fast Speed and Allows me to Record What I Want When I Want.
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    I'm not sure what all the fuss is about, not to mention the rants one way or the other.

    What is clear in reading this thread is that some people have issues with their HD DVR user interface while some do not. There is nothing wrong about anyone posting either of those experiences...in fact, it's likely helpful for people to know both situations happen.

    Currently, I see one HD DVR a bit slower than the other in terms of the UI speed, but basically both of them operating at acceptable speed levels. The HR24-100 here is clearly faster than the HR21-100, but to some degree, I'd expect that since the 2 devices are several years apart in age.

    I would not be surprised to find out that DirecTV is aware of the reports here, and working to address them. Things like that have happened in the past.

    In the mean time, I'm using my HD DVRs to view and enjoy HD content, as opposed to spending countless hours fussing over menus and guides for the most part. We'll see what happens in the future.

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