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Does DTV still require a phone line?

Discussion in 'DIRECTV General Discussion' started by ejhuzy, Mar 26, 2012.

  1. dpeters11

    dpeters11 Hall Of Fame

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    The old Tivo did have more requirements for the phone line, was that what you had? (This is not the case for the THR22.)
     
  2. trh

    trh This Space for Sale

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    This is what it says (as of a few seconds ago):
    so it is still there.
    But having said that, half of my boxes aren't connected (and one has been like that for 10 years), and nothing has happened.
     
  3. kevinturcotte

    kevinturcotte Active Member

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    The way I take that to mean is if they can't tell all the receivers are in the same household, they MAY send a tech to your house and investigate. Once the tech sees all the receivers are there and accounted for, it's fine. Course, if some aren't there......then there's problems lol
    The internet connection serves the same purpose too right? Or can it ONLY report back to HQ over the phone line?
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    Well, the terms as written does give them the right to investigate, but it likely wouldn't be cost effective. They'd spend a lot of time and money finding that most receivers are exactly where they should be. Sure, they would likely find some that aren't, but not nearly enough to make it feasible unless they had other evidence.
     
  5. bt-rtp

    bt-rtp Icon

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    Just to confirm, the Internet connection is used to report PPV usage ?

    Thanks,

    bt-rtp
     
  6. kevinturcotte

    kevinturcotte Active Member

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    Yeah, obviously they haven't really bothered with this. I do remember back when I first got Directv, I think I had like 10 DVRs (The 2nd tuner on the DirecTivos had JUST been turned on), and a few regular receivers, I did get a call from them once asking if I could read off the card numbers and serial numbers (I think, I know it was before they started using RID). I read everything they wanted off and it was fine. I imagine if I couldn't have, they probably would have sent somebody to investigate.
    I REALLY don't think they'd bother with this unless you either have a LOT of receivers, or they get some sort of tip that you're stealing service.
     
  7. dpeters11

    dpeters11 Hall Of Fame

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    That is one purpose yes. Much better frankly than at some point a few years later getting charged when you send them an old box and access card.

    Even without Internet or a phone line connected you can order PPV online or over the phone and be billed properly.
     
  8. raott

    raott Hall Of Fame

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    That is still a change from a requirement that receivers be connected to phone line. The new language does not require a connection as a term of service. Simply says "for optimal performance" and it also gives them the ability to investigate if you are not connected.
     
  9. larryah

    larryah AllStar

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    This is all very confusing. I have all my receivers connected to a phone line now, but didnt for two years without a problem. My question is can I order pay for view using the remote over the phone line alone with no internet access? Will I be billed correctly?
     
  10. kevinturcotte

    kevinturcotte Active Member

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    Yes, you'll be billed correctly as long as your receivers are connected to either the phone line or the internet (Or both).
     
  11. MRDJ

    MRDJ New Member

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    It is "technically" not required, but us techs are still held accountable for RPP. So please be nice to your tech and connect.
     
  12. dpeters11

    dpeters11 Hall Of Fame

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    That needs changed. I literally don't even have a copper cable coming to the house from the phone company after they removed it. Internet connectivity needs to count the same for the tech's sake.
     
  13. trh

    trh This Space for Sale

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    That's right: you don't have to have the land line, but they are supposed to charge you full subscription rates for each receiver not connected to a phone line.

    But again, they haven't enforced this and it is outdated policy with internet connections.
     
  14. raott

    raott Hall Of Fame

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    They can only charge you full price if they investigate and find the receiver is not located at your location. Last line of the language previously quoted.
     
  15. trh

    trh This Space for Sale

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    So any boxes not hooked up are subject to a separate subscription.
     
  16. ds2992

    ds2992 Mentor

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    customers do not need a phone line connected. However directv requires a 50% connectivity from all dtv installers not including retailers. This means 50% of all installed receivers need a connection either phone or internet. Some hsp install contractors charge back techs for non-responders. And it goes against a techs metric if their connectivity is too low. Dtv installation is a bureaucracy and is slow to change and is often ridiculous in its requirements.
    By the way. please call your installer if they left you a phone number. they will get a charge back of up to $50, out of the technicians pocket not the contract company, if you have a service call in the first 90 days of your installation. So if the tech leaves you his number please call them for any problems not Directv customer service.
     
  17. ThomasM

    ThomasM RF Engineer

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    I read somewhere that the phone line requirement is still enforced in certain situations which is why it's still in the TOS. For example, in a part of New York City, people went nuts about soccer games and got one account and a bunch of receivers and then distributed them to others only paying the mirroring charge. In that particular area, the phone line requirement was rigidly enforced and receivers that didn't call in were shut down.
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    So you're saying it's the same for the installer whether it's Internet connected or phone? That is better, at least it's not like well, it's connected to the Internet but no phone line so it doesn't count. It makes it easier to hit the numbers at least.
     
  19. The Merg

    The Merg 1*

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    It does, but is not listed in the TOS.

    - Merg
     
  20. The Merg

    The Merg 1*

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    Nope. It's still there...

    Above is from the Customer Agreement...

    - Merg
     

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