Lost everything. HR20-100S works fine like it just came out of the box. I lost fav's, all recorded content and season passes.... I just bought a UPS to keep power from doing this and now DriecTV is doing it to me. The wife has had it. With the 245/255 BS then the problems we had with power resetting our DVR to defaults, then last Monday's BS, we got a Gray Screen recording just recently, and now this??? How much cr@p are we expected to take? I am sure these updates rock, but what is it worth when WAF goes down the crapper. She can't take it anymore. It's not that TV is that important, but it's the anticipation of watching something recorded only to find a blank screen..... :nono: Not to mention explaining to my kids why all their favorite shows are now gone...... I hate doing that.... I give up. Time to let my wallet do the talking. I am going to reset all the options on my HR20-100S, keep up with this thread and start pricing and researching a switch.