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DTV Cancel Process

Discussion in 'DIRECTV General Discussion' started by VaJim, Jan 10, 2018.

  1. studechip

    studechip Godfather

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    I could see it being an issue of a company store versus an authorized reseller.
     
  2. VaJim

    VaJim Godfather

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    Virginia...

    That would require good customer service. Something that DTV has lost.
     
    Rich and Phil T like this.
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    You're being rational...:) I don't see that happening.

    Rich
     
  4. VaJim

    VaJim Godfather

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    If anyone has been able to actually 'use/cash-out' the MasterCard Debit card DTV send you, I'm all ears.
     
  5. studechip

    studechip Godfather

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    You haven't been able to use it?
     
  6. mjwagner

    mjwagner Icon

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    We use Amazon a lot so we just use any cards like that that we get to reload our Amazon "Gift Card" balance and then just use that balance for anything we buy on Amazon. They make it very easy -

    "Adding funds to your Amazon.com Gift Card Balance is now easier and faster. You can directly reload your balance with a credit, debit, or pre-paid card."
     
    jimmie57 likes this.
  7. VaJim

    VaJim Godfather

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    I tried to use it at Amazon and it was denied. I did register the DTV debit card online. Did not see anything about a PIN. is there a PIN? Once I realized that the card did not cover the full purchase I called Amazon and they helped me buy a e-card (to cover the difference) through them with my regular VISA and that amount would be applied to my account then she applied it to the order. Then this morning I get an email from Amazon saying the DTV card was denied.
     
  8. mjwagner

    mjwagner Icon

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    Interesting. I used the card that DTV sent me for my refund to load Amazon just as I described it to you with no problem, just like I have done with every other card like that that I have received. One thing to note is that you don't use cards like that as a "debit" card (even though they say debit card on the card itself). You always use them just like you would a credit card. Maybe they sent you a different kind of card, don't know. Sorry it didn't work for you.
    edit - Just read your note again. You don't use the card to buy merchandise on Amazon. You use it to reload your gift card balance. Their is a difference.
     
  9. VaJim

    VaJim Godfather

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    Thanks...maybe I should cancel the order and start over. This time try to use the DTV Mastercard Debit card to buy a Amazon eGift card. Then go from there. So there is no PIN with the DTV card..???
     
  10. mjwagner

    mjwagner Icon

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    Not an e-gift card. You just reload your gift card balance. Slightly different. On Amazon click on Account, then Gift Cards, then click on the “Reload Your Balance” box. And yes, use it like a credit card not a debit card.
     
  11. VaJim

    VaJim Godfather

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    OK...tha
    OK...thanks....perhaps I'll call Amazon again and see if they can straighten it out. The girl I talked to last night seemed to know how to fix it. Never heard of 're-load your gift card balance but I usually use my personal CC on Amazon. Re-loading muse be for situations like this. I'm glad I took a step back for when the email came in at 530am this morning from Amazon, I was ready throw the DTV card in the trash.
     
  12. mjwagner

    mjwagner Icon

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    BTW, if you are an Amazon Prime member you really should get a Prime VISA card. You automatically get 5% cash back on all Amazon purchases. It’s really a no-brainer for anyone that uses Amazon.
     
    videojanitor likes this.
  13. VaJim

    VaJim Godfather

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    thanks...does the 'reload' process require a Prime VISA?
     
  14. mjwagner

    mjwagner Icon

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    No. From the Amazon site, and my previous post...

    "Adding funds to your Amazon.com Gift Card Balance is now easier and faster. You can directly reload your balance with a credit, debit, or pre-paid card."
     
  15. VaJim

    VaJim Godfather

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    Success! Had to go back to my Amazon account an use the DTV debit card to purchase a Amazon EGift Card. Once that was done I was able to apply the apply to my order.
     
    studechip and mjwagner like this.
  16. mitchflorida

    mitchflorida Godfather

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    Probably not cost effective.
     
  17. mjwagner

    mjwagner Icon

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    ?
     
  18. MrDad0330

    MrDad0330 Godfather

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    Well D is now offering me a $300 card to come back and low package rates. I will wait another yaer when my special deal runs out with Blue Ridge. Then i will give Blue Ridge first chance to make me a deal at least as good as D. I miss the multi channel major sports events but that is all.
     
  19. mjwagner

    mjwagner Icon

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    Yeah they tend to throw the kitchen sink at you to get you back. Thing is for us, PSVue has all the channels we need/want and now that we have gotten used to the cloud DVR I can't ever see us going back to any local DVR boxes.
     
  20. mgmrick

    mgmrick AllStar

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    After over 20 years with dtv sat I cancelled today. They did offer to drop my bill in half. Still would have been more 3 times higher than my streaming options.

    current sat bill 149.47 new offer 83.00...... streaming 25 bucks
     
    Brian Hanasky likes this.

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