1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

DTV does NOT want HR20-700 back

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Grippy, Apr 2, 2013.

  1. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    Not true at all. Techs are supposed to recover all receivers regardless if DirecTV wants them or not. Once a receiver is swapped, that receiver now goes to the tech's inventory and must be returned to the warehouse where it would be disposed appropiately
     
  2. armophob

    armophob Difficulty Concen........

    7,393
    65
    Nov 13, 2006
    Fort Pierce, FL
    They did not send a box for my first HR20-700 and I suspect they won't for my second.
    As I understand it they won't even issue a card for the HR20's that are sold to second parties anymore.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    Thing that gets me is that D* doesn't do anything about it either.

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    I just sold a deactivated 20-700 and called ACT and made sure it could be activated. It was listed as owned and I was given the go-ahead to sell it. I did own it for several years. I don't think you can do that with a leased unit unless it was on your account in the first place and you just want to reactivate it.

    Apparently, the sale and activation worked or you'd be hearing about it... :lol:

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    That makes sense. As usual.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    You still have to pay the mirroring fee. I think that's what you meant.

    Rich
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    They still issue the cards for the 20-700s. When I sold the 20-700 a couple weeks ago we both checked.

    Rich
     
  8. Beerstalker

    Beerstalker Hall Of Fame

    3,556
    70
    Feb 9, 2009
    Peoria, IL
    My guess is the reason DirecTV doesn't want you to ship them back is it ends up costing them money.

    Say it costs DirecTV $10 to ship an empty box to you, and then $20 to ship the box with the receiver back to them. Then they have to pay another $5 to ship it from their warehouse to the recycling company (cheaper cause they probably ship pallets at a time). That means they just spent $35 getting the receiver to the recycler. If the receycler only pays them $20 then they just did a bunch of work and ended up losing $15. That doesn't make sense so they just tell you to do whatever you want with it (meaning throw it away, recycle it, etc.).

    However if you already have a tech at your house, that tech can take the receiver back with him to his warehouse. It then goes on a pallet with other dead receivers that get shipped back to DirecTV for refurbishing or recycling, maybe that costs them $5/unit to ship. Then they put that old receiver on another pallet that goes to the recycler and that costs them another $5. So now they just spent $10 to get the receiver to the recycler, and the recycler paid them $20, so they ended up making $10 off it.

    Obviously the numbers here are probably not accurate, but the theory is. Plenty of companies do similar things. For example Monoprice, which a lot of us here use for cables etc. If you have an issue with one of their items a lot of the time they tell you just to throw it away or recycle it, and they send you a new one. That's because it would cost them more money to have you ship it back to them then it does to just send you a new one.
     
  9. armophob

    armophob Difficulty Concen........

    7,393
    65
    Nov 13, 2006
    Fort Pierce, FL
    Ok

     
  10. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    You've made a connection between DIRECTV not wanting you to send it back and "abandoned" that probably doesn't exist.

    They're policy says they're supposed to recover the smart card in any event.
     
  11. raott

    raott Hall Of Fame

    2,295
    70
    Nov 23, 2005
    I'm using the common law connection. What is your definition?
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    I wonder if anyone at D* thinks as you do. I wouldn't be surprised if someone is running around their headquarters with a copy of your post saying, "Take a look at what this guy says, it really makes sense!" :lol:

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    I have to admit I was really shocked. I was of the opinion that they would be classified as leased, but the sale was done and I've heard no complaints from the buyer, who is a member of this forum and would surely have said something.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    I've got a lot of access cards that I've notified them about and have not gotten any feedback about them. I've also got a 22-100 that I deactivated the beginning of last December and no recovery kit.

    Rich
     
  15. gov

    gov Legend

    1,101
    50
    Jan 11, 2013

    I formerly worked for a defense contractor, and I can assure you the above scenario would NEVER happen there, LOL.

    As for D*, I'll withhold judgment.


    :eek2:
     
  16. ronsanjim

    ronsanjim Godfather

    417
    0
    Mar 18, 2008
    Cherokee...
    My old HR20 receiver is currently being used as a "step" at my back door. I recently had a stroke, and needed a "step" to safely exit my house. After looking around my garage for a suitable, steady, whatever, I decided my HR20 would be a perfect "step".
     
  17. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    What specific case are you citing as your "common law connection"?

    Common law, by defintion, demands that a trial has been conducted and a verdict rendered (and not overturned). There's lots of common law regarding leasing that applies to the lessee, but we're talking about a "forfeiture" by the lessor and that's a whole different can of worms.
     
  18. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    It is never a good idea to confuse DIRECTV policy with DIRECTV practice. It is a good idea to prepare for either situation and monitor the bill for a few months to be sure.

    You know how they so love using the term "up to" in their terms and conditions, fee definitions and advertising claims.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

    28,285
    656
    Feb 22, 2007
    Piscataway, NJ
    Have no fear of me trusting D*. That 21-200 can sit on a shelf forever as far as I'm concerned. As for the access cards: They don't take up much space and they can sit in the drawer in a bag forever too.

    I do.

    Rich
     
  20. adam1115

    adam1115 Godfather

    306
    0
    Dec 16, 2003
    So should the OP start charging them storage fees? The statements "They don't want it back" and "You're not allowed to sell it or dispose of it because it isn't yours" seems to be at odds with one another. If you don't own it, they need to retrieve it.
     

Share This Page