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Discussion in 'DIRECTV General Discussion' started by GovGeek, Oct 7, 2011.
I'd take the most beat-up HR ever pictured on this forum rather than suffer from my local cable.
I understand, just pointing out that cable actually does handle it differently. But DirecTV doesn't have any offices where people can walk in and exchange their receiver, so it's a different situation.
It is easier to reject something when in their office but my experiences with Comcast says the end result is not much different. The local office one time claimed they only had this one box that I rejected. Take it or leave it. I stood my ground. Eventually, they "found" a box in the back that the customer who it was reserved for did not show up.
Truth is that you don't know what is on the truck nor do you know what is in the building. The local DirecTV guys can mess you up as well as the cable guys in a building.
This is true. But the one advantage cable has, regardless of what happens, is that they don't charge any upfront "lease fees" for their receivers. Psychologically, it's easier to accept a refurb when you're not shelling out any money upfront for it. But when you're paying $200 for a gamble, it can be tough when you get stuck with a refurb on the edge of acceptable.
I can understand that you might be a "passionate" DirecTV subscriber, but there is no excuse for them shipping out a replacement unit that looks like that, and there can be no excuse or rationalization for it. The OP has every right to be upset.
I'm anything but a "fanboi", and all I saw in the photos that was a real problem was the access card door. :nono:
And even that looks like it could be snapped back into place, but I'm not sure about that because the picture really doesn't show the "female" part that the door connects to. The door itself looks fine.
:rant: I really appreciate the information here. It's allowed me to level-set my expectations with DTV. Obviously DTV will never meet my high water mark with their current policy. Thankfully they have competitors to at least create a baseline in the market place.
I've been loyal to DTV since 1995 (PrimeStar before them) and I honestly expect to be treated very well in exchange for my money. I'm a realist too and I don't have unrealistic expectations. It's just mind boggling how they can run successfully with this business model. This is like if I went lease an Audi A8 and the dealer then gives me a worn-out A6 that "performs similarly." So do I say to myself... "It's better than walking?" Who else does this? I honestly feel hoodwinked.
The condition of the equipment is a big deal to me. I've spent 1.5 years saving and building out my Home Theater. I stress about my cabling and how my equipment is placed. I wrote schematics and documentation and put everything into a "Home Theater binder" for reference. I'm "that guy" that will show you my A/V closet and how cool all the wiring looks behind the equipment rack. So I care GREATLY about the equipment I use.
I don't expect everything to be perfect. But I need to have a sense of enjoyment when I look at my things; because to me those are small reminders or rewards for a hard day's work. I just want to feel as though my loyalty means something and I'm being treated fair. However with the equipment I received, I feel more like I'm a recipient of a government funded DTV welfare program.
I do like D*, but "passionate" seems a bit off center. I'm certainly not positive, but I think I've had more replacement HRs than anyone on the forum. And I've had some real beauties. I've taken HRs out of the boxes in pieces several times, had some that looked like they were used for hockey pucks and had some that sounded as if they had a rattlesnake inside. Some that wouldn't even turn on, some that wouldn't boot up, some that would accept no remote commands. I could go on and on. But everybody that's been on the forum for a while has heard all this.
I can understand his frustration, but all the damage seems to be on the back panel. Why worry about that? As for the door, it looks like all it needs to do is be snapped back into place. I've received replacements with the front panels hanging off. What I'm curious about is this: Does it work? Much as it aggravates me, that's all they're required to do. Send you a working replacement.
All that said, let me repeat myself, I really don't see what the big problem is. If the front panel isn't damaged horribly and it works, D* has fulfilled its commitment, which isn't what any of us would really like to see, but it is what it is.
Is the front panel in as bad shape as the back panel, have you tried to snap the door back in place and does the HR work?
D* doesn't seem to care as much for their customers as they should, but they are very successful and the way they do business seems to work very well. You sound very much like I did when I first started using the HRs. If I thought there was a better provider out there, I'd be using them. I haven't found one yet that compares to D* favorably or gives you a better deal for the money it costs.
I even bought six HRs on CL and eBay because I got sick of dealing with D*'s allegedly "refurbished" replacements and their "functionally equivalent" argument. Functionally equivalent is just what your Audi example means. In their minds and in the minds of people who just don't understand why anyone would doubt the drivel that they put forth.
"Functionally equivalent" means "We want to be able to keep passing off old refurbished receivers, even though they are slower and have less storage space than the current model. And charge the same price!"
To some degree that's true.
What would the lease fee be if every returned receiver simply went into the scrap heap?
Obviously there's no reason to do that. But the fact that the same $200 will get you anything from a brand new HR24 to the OP's HR21 is not good.
The door isn't going to snap back on, the hinge pin is missing. As long as the connectors work on the back that doesn't matter.
I knew there would come a time when we would agree on something....:lol:
The door does snap back into place. However, if I met a girl who looked as roughed up as this receiver does, there's NO amount of persuasion that would convince me to interface with her whatsoever. If DTV is willing to overlook this much damage that we can see, Its very reasonable to assume that the internals are just as ignored. I'm not plugging this thing into my PDU, much less to the HDMI leading to my tuner.
I couldn't see the hinge pin in that picture. I think they would have had to put a whole front panel on to resolve that issue, no?
Q-tip sticks and super glue also work but I doubt that people here would find that acceptable either.
Don't you hate that? Your friends tell you about a nice girl and you go to meet her and one of her front flaps is busted and hanging low?