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Discussion in 'DIRECTV General Discussion' started by GovGeek, Oct 7, 2011.
I know you're a DirecTV employee, but can you stop with the strawmen? It's getting ridiculous.
I don't know what provider you are using but if my phone breaks I have to go out and buy a new one. I don't get one sent to me for the cost of shipping and no new service commitment.
As it is now it does seem like DirecTV is starting to do what we are asking somewhat. It seems that they are now trying to replace HR20s with HR20s (if you tell them you use OTA). It seems like they are treating the HR20 (for non OTA users) and the HR21, HR22, and HR23 as equivalents (same with H21 and H23). And now it appears that they are try to replace the HR24 with HR24, and H24/H25 with like models.
At this point I think this has become:beatdeadhorse:
Nothing here is going to change anything.
You pay the price to play, or go somewhere else and pay their price.
Perhaps we'd all do each other a favor and when we returns a DVR to DirecTV we make "sure" it can't be refurbished and send back out.
Verizon. Free 2nd day shipping, no new contract.
If the DVR can't be refurbished, they're probably going to charge you for it. It is leased equipment, after all.
So because I have an opposing view it's strawman? Please tell me what points are over simplified or distorted? The irony of your statement is comical.
I've owned every model of HD DVR there is except a 23 but I've never cared which one I used. I own stock in a company so I care about financial impacts, and I've been a customer for over 11 years. I can't see anything strawmen about that.
So let's stick to the topic.
What phone do you have that offers that, or what protection plan? I'm with Verizon too but I would have to pay $10 a month to have coverage on my iPhone and it would still cost me $200 deductable to get it replaced if it's broken, and I can only get 2 replacements within 12 months.
Most of their phones, as far as I know. They honor the warranty.
With the iPhone, you're much better off getting AppleCare.
So you're just talking about the manufacturer's warranty. In that case anyone whose DVR fails after 3 months would have to pay to lease another since the warranty is only 90 days as far as I know. Not sure if that would be something I would like to see DirecTV do.
As far as my iPhone I actually have Squaretrade warranties on my wife's and mine so they are covered (AppleCare didn't cover accidents until recently).
I agree in spirit. Let's see if there's anything left to this topic, otherwise I'll close this one as I have other threads on this topic that have gone off the rails.
I dont care about the share holders. I want a DVR that performs to my satisfaction. I would and have raised Directv's costs to get 24's from them VS a retailer. Sorry but there is a big difference in speed with the 24's vs 21-23.
Time to put a amen to all of this. Talk about making a long story longer.
DirecTV's receiver situation is honestly a bit ridiculous. They don't have the technology to track what receivers they have? That really doesn't make any sense, how to they not know what they have?
Do they just separate the HD DVRs from the HD receivers into two big piles? Seems like it.
That's about it.
HD DVR has X number in stock, HD receiver has Y number in stock.
It would end up a nightmare trying to keep track of each model "and then" satisfy each customer's wishes, which might simply end up with a bunch of older models being left and the customer having to wait for the next batch to come in to receive what they asked for.
I think "nightmare" is way too strong of a word. It would add a bit of complexity to their system, but not much. There is no way DirecTV doesn't already know exactly what they have on hand.
No one every said they don’t have the technology to track their receivers. DIRECTV considers all the HRs as equivalent in functionality. If you disregard speed and OTA in the HR20, they are functionally equivalent. The same applies to each of the other series of receivers (e.g. H, HR, etc)
The idea is to replace a failed receiver with the same or equivalent so in this model, so there is no need to track by model individual model number, only by series. If an HR fails it’s replaced with another HR...and maybe with an AM21 in necessary.
Everyone can decide for themselves what they think of this policy but to be clear it isn’t about DIRECTV’s ability/inability to track their hardware.
I caught the DirecTV Boss on that undercover boss show and that's the impression I was left with.
They don't seem to keep a running inventory database. Think they still do that once-a-year physical count.
From the looks of the HR21 that the OP posted at the start of this thread, I think they pulled his from the bottom of the HD DVR Pile.
The thing I would like clarified is the OP states they were going to WHOLE HOME setup. As DTV told me if you order whole home you can only be sent a HR24 box. Is this not accurate. I just went back to DTV after my FIOS experiment of 3 years is over. (nother story) and its to be installed on Tue. If they think they are going to show up with anything but a HR 24 I will turn them away.