Ok, so we were going to go for some new hardware and the whole house setup. The installer came out and said no can do. The dish needs to be replaced. It's on the wall of the second story but to get to it you'd have to stand on the room of the first story garage. He said he's not allowed to do that. I asked since when because he's actually the exact guy who put the current dish there in the first place (very distinctive guy with facial scars). Huh? Anyone heard of this? My husband now wants to switch to Fios but their DVR has hangups I don't think I can live with (tiny capacity, can't delect shows from other rooms, etc.). Help!