Let me start from the beginning, I had 2 HR24 and 1 H24 installed last Friday. The tech saw the Dish on my roof and I guess he assumed no adjustment was necessary, because he did not check signal strength. I checked the signal strength after he left and saw 80-80 for SAT 99, so I called DTV and they had the installer come back next day and he adjusted the Dish and tightened some loose bolts. Fine. Problem solved. They eventually set me up via phone for MRV, and we got it working. I asked for On Demand--I have a network with router--and I was given an installation date for Internet Kit and charged for Install and Kit. Meanwhile, Saturday night I discovered the remote control was not changing TV input. I have two Sony HDTV both same exact model. I called DTV tech support and was told the remote control does not operate TV Input--that must be done with your TV remote. I told her the other remote for other Sony TV same model does work to change the TV Input--she didn't understand how that could be. She offered to send me another remote for $20 dollars. I told her this was all installed on Friday--makes no difference. So, I told her the tech was coming Tuesday and to let him bring the remote, as opposed to DTV mailing it to me--and I requested the PP to avoid spending $20 dollars. OK, now we get the real killer. The tech came today for Internet and first thing I asked was where is the remote control. He said he didn't have one and asked why I needed one. Long story made short, the original installer did not program the remote correctly and this guy did and I don't need another remote. I am going to skip a bit now, I called DTV because I figured she might have mailed the remote. I was told by DTV that no order was placed for remote--so the girl lied about that and the TV Input thing. She did, however, put me in the PP, and I told the guy to take it off my account after explaining why it was put on. The installer came with Ethernet cable and I asked him where is the Internet Kit. He said that is not needed. I told him I was being charged for the Internet Kit and DTV said that is how it is installed. He said his supervisor went to school or teaches this in school and knows more than those at DTV. I argued for about 10 minutes and he was certain his supervisor knows because they have done it this way before. OK, I said go ahead. He drilled two holes through floor--one next to router and the other next to DVR on another wall. He hooked up the Ethernet cable and it didn't work. After some more wasted time, he took out the Internet Kit from his truck--and he proceeded to do the install using Internet Kit. Everything worked. So, he left without giving me a copy of the work order--on which I stated what was done--the empty hole drilled through my floor. I called DTV and was told to submit a damage claim to them. I have to first get an estimate and include information in a letter to DTV in Colorado. Below I included a picture of the hole. DTV wants me to get a copy of the work order from Installer. Installer says DTV gets work order. Anyway, I am really pissed there is a hole through my floor because of some jerk who does it his way as opposed to the work order that showed installation with Internet Kit!