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DTV Thievery

Discussion in 'DIRECTV General Discussion' started by NOLANSKI, Mar 14, 2009.

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    NOLANSKI Legend

    Apr 4, 2007
    Heres a good one for ya.

    I had to suspend my account due to our current financial situation.

    We had a balance which I paid at the time I suspended the account...unknown to me my wife had also paid the bill via our bill pay at our credit union so DTV got paid twice.

    So I called today to get a refund for the overpayment.

    DTV tells me there is no way to get my money back while my account is on suspension it has to be used as a credit at such time that I decide to reactivate my service. Complete BS.

    They said the ONLY way to get my money back is to cancel my account and wait 8-10 weeks. Also complete BS.

    We have been great customers paid on time all the time and we have loved the service DTV provides. I fully intended to reactivate when things got a bit better but now I'm having second thoughts.

    This is simple thievery nothing more.:nono2:
  2. tcusta00

    tcusta00 Active Member

    Dec 31, 2007
    That's a bad policy, I agree. Most companies are like this when it comes to overpayments and I think it's terrible.

    I'd try to escalate it to see if you can get it back.
  3. carl6

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
    I cancelled comcast, gave them 30 days notice prior to final date, turned cable modem in on final date. Got final invoice showing they owe me money. (Only about $7) Still waiting for it...

    I moved my mother out of a senior community. Also gave them 30 day notice. Had to pay the full month in advance, they will refund the pro-rated balance. (Over $1000) Still waiting for it...

    DirecTV is not unique in any way there.
  4. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    DIRECTV might send it after keeping on the books for a month or two. I've known companies that do things that way assuming you might use the balance first.

    Either way, I'm sorry you had to suspend.

  5. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

    Jun 19, 2004
    Had a similar issue with a rubbish collector. We were overcharged $23.00 in our first billing cycle and then $28 in the next. When we called to complain, they stated they would give us a credit on our account. Third billing cycle comes around and we are charged the full amount at which point we canceled service. Company had 60 day notice of our intention and stopped service as agreed. It took us nearly 6 months after service was terminated and dozens of phone calls before we ever saw a refund.
  6. FussyBob

    FussyBob Legend

    Jan 11, 2009
    Ask for a retention specialist. Tell them that you were only suspending and coming back. Now with this payment issue you are not so sure you will be back. I think that they will pay you.
  7. cariera

    cariera Icon

    Oct 27, 2006
    Holy geez, pro-rated balance of a month in advance of over $1000. What kind of programming did your mother have?:lol:

    (p.s.: I assume it was a typo)
  8. carl6

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
    Not programming. Rent and assisted care. Not a typo. But I'm still waiting on the grand.
  9. offrovin

    offrovin New Member

    Feb 6, 2009
    We have 2 DirectV accounts - home & RV. Summer trips involve suspending home account for months, then upon return suspending RV account. We're on AutoPay; they do pro-rate, so either account has sometimes had a credit balance riding for 4 - 6 mo. We know we'll eventually use it. Early on, they did state the "no return of credit balance, no applying it to other account" when I questioned them. The good news is they pro-rate, & don't lose the credit balance. :)
  10. cariera

    cariera Icon

    Oct 27, 2006
    My bad:eek:
  11. mgtr

    mgtr AllStar

    Apr 11, 2008
    We are in a similar situation to Offrovin -- we have two separate accounts, only one is active at a time. So in the summer we get a bill for the winter account of $0.00, and vice versa for the winter. Sometimes there is a credit balance on one of the accounts, and after a few months Directv sends me a check. However, I have neve been anywhere near $1,000.
  12. dodge boy

    dodge boy R.I.P. Chris Henry

    Mar 31, 2006
    No they do this, I got into an argument with a CSR, I paid for NFLST in full in June of '02 and had a family issue in Aug. so I canceled NFLST and requested the cash back and was told that they don't do that, I escalated and even threatened to cancel. If I canceled I was told it would be 90 days before I would get a check..... Totally bad policy INMHO..... I should have had the exwife "accidentally" get flour on the check for the next payment before mailing it, there was an anthrax scare around that time.... :D
  13. igator99

    igator99 Godfather

    Jul 28, 2006
    Back in the 90's DirecTV was like a friend and Cable was the money grubbing thieves. Now it seems that D* is worst the Cable. Sorry for your problems. I hope your situation gets better and D* changes its attitude. I have 3 HDTV's and only one HD receiver so I don't get caught up in a two year commitment. Mine is over is October I might leave them after 14 years.:nono:
  14. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004

    I couldn't tell the timing of what's happened when I read your OP, but when YOU paid them upon suspension, did you happen to use a credit card? If so, is it possible to go through your credit card company to get the charge reversed? I don't think anything like that is possible with Bill Pay from the CU, but you may have recourse with the credit card company. I don't think that would mess you up with DirecTV as they've gotten the payment to zero your account for suspension anyway.

    I have not had to deal with this stuff, so I'm speaking from a place of ignorance. Just trying to help instead of posting an "I had a similar problem" post. :)
  15. kevinturcotte

    kevinturcotte Active Member

    Dec 19, 2006
    I agree. Go through retention first (Tell the prompts you want to cancel twice) and if they still refuse, tell them you plan to dispute it with your credit card company, and see what they say. And if they still refuse, go through with it. What if you never get Directv again? They shouldn't be able to just "hold onto" that money "for you".
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    A questionable practivce perhaps, but not "thievery".

    No one stole anything from you...posting it towards your account is simple credit towards funds you'd have to pay anyway. You lost nothing.
  17. Ken S

    Ken S RIP

    Feb 12, 2007
    They lost the use of the money and any income it could produce.

    The money should be returned. I would press it. Start with a letter to the VP of customer service and if that doesn't work send a letter with the information to your state division of consumer affairs.
  18. raoul5788

    raoul5788 Guest

    May 13, 2006
    Sure the money SHOULD be returned right away, but loss of income it could produce? How much would you make even in a strong market on one month's payment invested for, let's say, three months? Not much!
  19. quadmandan97

    quadmandan97 AllStar

    Feb 7, 2007
    Not to be mean, but why do people blame companies for their own mistakes?
  20. igator99

    igator99 Godfather

    Jul 28, 2006
    They took money that didn't belong to them that is thievery. If you get paid for an 8 hour day and you only worked 7 hours that is theft. There are so many fan boys on this board. DirecTV is not your friend. They are a big greedy company. They auto-renew subscriptions which I find to be dishonest and they have many other practices which are at best shaddy.
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