This October would have been my 10th year with DTV. I had some discounts expiring on 9/16 that would have taken my bill from $75 a month to $165. I called on the 14th to see if I could renew the discounts if I agree to another year of service. The retentions rep said there weren't any discounts available, but to call back on the 16th to see if there were any. I call on the 16th and still no discounts offered from retentions. I again say I'll agree to another year if I can keep the discounts or stay under $90 a month. The rep only offers to lower my package. I ask to set a disconnect date for the 20th, but the rep says if I do that I'd have to pay for another month of service because my service date is from the 16th to the 15th of each month and they don't prorate service. She says if I want to avoid another months charge I have to disconnect on the 16th. I agree to disconnect and get the disconnect email a few minutes later and instructions how the return the receivers. A few days later I get an email from AT&T that my bill is available and it's for $165. I log in to my account and notice the disconnect date shown online is for the 17th, but I got an email on the 16th confirming service was removed. I called customer service and spoke with a few supervisors. They all say that the service was charged on the 15th of September so they can't credit me even though service was disconnected. They won't budge and just repeat their line that they don't prorate service and I'll have to pay it. I asked each rep if they see the notes from the retentions rep about not being charged if I disconnected on the 16th. No one can seem to find anything regarding that. I give up then call the number for the billing department. Luckily I get a helpful person named Justin who after reviewing everything on the account says I had until 9/17 to disconnect without being charged for another month and he sees the notes from retentions on the 16th that said I needed to disconnect then to avoid another months charges. He advised I'll have my account credited in a few hours and it was. I don't see how AT&T can think this is a good policy and people won't tell others about this kind of crap. It's very short sighted and convinced me again that DTV is a dead company walking.