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Dumb, Dumb, Dumb!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dfd, Dec 30, 2012.

  1. Dec 31, 2012 #21 of 150
    Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    8/12 refers to the slope of his roof -- 8 inches downslope for every foot -- very steep, and his dish is 40' off the ground, not 8.5 ft.
     
  2. Dec 31, 2012 #22 of 150
    Mike Greer

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    Great how once again a shortcoming of DirecTV Engineering is somehow the fault of the paying customer….

    Give me a break!
     
  3. Dec 31, 2012 #23 of 150
    jimmie57

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    Most electronic messages will default to what is shown if you do not change the choice.
    I have not had this problem so I am asking if anyone else has and when the message is on the screen press the "Exit" button. Will that stop the reboot ? If you get this situation again, press the "Exit" button and see if it works.
     
  4. Dec 31, 2012 #24 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Cummon Mike - I don't see this as "the fault of" anyone.

    There's no engineering I'm aware of that makes snow "invisible".

    Having lived in that climate more years than not myself (but no longer)...it's an unfortunate price you pay for residing in the "great white north".

    I have vivid memories over decades of time of both cable and sat services being interrupted in winter because of snow cover. Ironically, the cable "went out" far more than the sat signal, but in both cases....it happened < 1-2 times a year.

    There's also nothing a customer can do because their roof happens to have a steep pitch and that's where their dish is mounted. Despite now living in a much warmer climate...I still happen to have a steep-pitch roof scenario here at this time.

    I made a conscious choice 12 years ago for a pole-mounted Dish and have never had a problem with it. In the event of any required service, or even just a re-alignment...a tech can walk right up to it to deal with it. Perhaps that's an option for the OP once the snow season ends.
     
  5. Dec 31, 2012 #25 of 150
    dfd

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    I will look at this come spring time.
     
  6. Dec 31, 2012 #26 of 150
    dfd

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    Not an option. I am barely clearing a massive oak in the adjacent lot as is. I probably only have a few years left before I will not be able to get the HD signals.
     
  7. Dec 31, 2012 #27 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    That's very unfortunate. I have some tall pines here as well, which helped contribute to the choice of a pole dish (as well as a steep roof).

    Finding a spot to get a clear line of sight is the key as you know...so perhaps if there is another option somewhere along a wall or lower on your roof line...that might be another alternative.
     
  8. Dec 31, 2012 #28 of 150
    Mike Greer

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    I'm not talking about the snow in the dish... I'm talking about dfd missing his game because of a forced reboot and then posts like those from Hoosier205 and others that suggest it is somehow dfd's fault the receiver forced a reboot that did nothing but make his DVR useless.:nono2:
     
  9. Dec 31, 2012 #29 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Forced reboots are not anyone's friend. ;)

    But still...that's human intervention on a schedule...not engineering.
     
  10. Dec 31, 2012 #30 of 150
    Mike Greer

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    My weekly reboots are a different story. The only human intervention to dfd’s game was DirecTV engineering!
     
  11. Dec 31, 2012 #31 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Actually, the timing of those is triggered by a person.
     
  12. Dec 31, 2012 #32 of 150
    Mike Bertelson

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    This would probably be a good situation for a dish heater. It's the safest way to clear the snow from the dish.

    Mike
     
  13. Dec 31, 2012 #33 of 150
    dfd

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    Correct.

    It would be just as easy to ASK the customer if the/she wants to reboot or postpone it for a period of time. Gosh, even the guys in Redmond figured that one out eventually.
     
  14. Dec 31, 2012 #34 of 150
    Mike Bertelson

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    How many times should it ASK the customer before trying to fix the problem? How many notifications did you receiver before it finally rebooted?

    Mike
     
  15. Dec 31, 2012 #35 of 150
    RunnerFL

    RunnerFL Well-Known Member

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    You said yourself you had multiple notifications of failure to acquire guide data. Those ask you if you want to reboot now or later. You were asked!
     
  16. Dec 31, 2012 #36 of 150
    Mike Greer

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    In dfd's case that 'person' was DirecTV engineering! Or maybe he could have just left it on the 'ok' to restart screen and hit 'ok' after the snow melted?

    He missed his game because of DirecTV engineering. They gave him the option of restarting and missing his game or not restarting and missing his game.
     
  17. Dec 31, 2012 #37 of 150
    Mike Greer

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    He could have restared sooner... And then he would have missed the entire game. Right?
     
  18. Dec 31, 2012 #38 of 150
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    He would have had time to hook up the antenna to his TV, do the scan and then watch the game, so yes he should have restarted earlier. :)
     
  19. Dec 31, 2012 #39 of 150
    dfd

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    It should ask until the customer says yes, that is the way Windows updates work. What harm is caused by letting the customer continue w/o rebooting? In my case, I knew a reboot would not fix the problem as there is still snow on the dish.

    I probably got three messages about no signal before the box rebooted. Even the last prompt didn't say that it was going to reboot but something more along the lines of, 'a reboot usually solves the problem', and then voila rage.

    On the bright side, Romo did as Roma does...
     
  20. Dec 31, 2012 #40 of 150
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    The answer to the question you asked is yes.
     

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