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Dumb, Dumb, Dumb!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dfd, Dec 30, 2012.

  1. Dec 31, 2012 #41 of 150
    RunnerFL

    RunnerFL Well-Known Member

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    Yes, he could have restarted sooner. He had ample warning that a reboot was imminent and he could have taken steps to keep from missing the game. The reason he was forced to reboot is because he chose not to many times before that. His choice... Also his choice not to have some way of clearing snow from his dish.

    Keep in mind that DirecTV can't control the weather Mike. Their engineering department doesn't develop machines that control climate.

    Maybe you don't realize that a DVR needs what is called "guide data" and when it doesn't have this "guide data" it does whatever it can to try to fix itself so it can get the "guide data". The unit has no way of knowing why it can't get a signal and no way of knowing that after a reboot it still won't be able to get that signal.
     
  2. Dec 31, 2012 #42 of 150
    Mike Greer

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    Or DirecTV could have just not forced the reboot and everything would have been fine. He knew what the problem was and did not 'need' to reboot at all.
     
  3. Dec 31, 2012 #43 of 150
    RunnerFL

    RunnerFL Well-Known Member

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    Fixed it for you.
     
  4. Dec 31, 2012 #44 of 150
    Mike Greer

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    A reboot was NOT needed and did not need to be done.

    DirecTV can't control their own DVRs let alone control the weather!:lol:

    As I said - DirecTV could have just not forced the reboot and everything would have been fine. He knew what the problem was and did not 'need' to reboot at all.
     
  5. Dec 31, 2012 #45 of 150
    RunnerFL

    RunnerFL Well-Known Member

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    Again... The DVR has no way of knowing it is a weather condition blocking signal.
     
  6. Dec 31, 2012 #46 of 150
    Mike Bertelson

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    A warning to all. Keep it Civil, discuss the TOPIC and not each other.

    I've deleted a couple of posts that were off topic. If you're missing one that's why.

    :backtotop

    Mike
     
  7. Dec 31, 2012 #47 of 150
    Mike Greer

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    My apologies Mr. Bertelson!

    It just really gets under my skin when someone posts a gripe/rant/complaint and the pile-on begins on how their problem is their own fault.

    My suggestion to DirecTV engineering: Don’t force a reboot when no guide info is available. This has happened to plenty of people – Snow, new roof, hurricanes, tornados etc can all cause dish problems and there is no need to take away the limited use the customer has by forcing a restart that will not fix the snow covered dish, missing dish or misaligned dish.
     
  8. Dec 31, 2012 #48 of 150
    dfd

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    There were warnings about the signal.

    There were no warnings about a reboot coming other than the final prompt that a reboot usually fixes the problem. Even the final prompt wasn't clear that the box was going to reboot just that a reboot usually fixes the problem.

    Please tell me why a message about lost signal should be understood by the customer that the box is about to reboot.
     
  9. Dec 31, 2012 #49 of 150
    RunnerFL

    RunnerFL Well-Known Member

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    And that warning box also asks if you would like to reboot. I've seen it numerous times myself during heavy rainy days and/or hurricanes.

    Because it tells you it needs to reboot.
     
  10. Dec 31, 2012 #50 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    You're perfectly right to question how to respond to that prompt. Not everyone is familiar with all the screen prompts or messages.

    That said... a reboot can be triggered by a number of things. Sometimes it fixes an issue, sometimes it doesn't.

    You did nothing wrong, and there is no engineering that addresses the weather.

    The viewing interruption experience was unfortunate, and hopefully can be avoided going forward.
     
  11. Dec 31, 2012 #51 of 150
    RBTO

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    There's good practice in engineering as in anything else. I feel for Mike's situation since he can't be expected to get the snow off his dish, and his system is operational otherwise. It's standard practice when writing code to not do the "do you want to reboot" and have the only option as "ok" thing (a branch with no branch). That is dumb - which was implied in the original statement. I've seen this gufo several times in my own experience, and each time questioned the code writer's sanity (I've written my own share of code in my day).

    If Mike is in a location where snow is regularly anticipated, it would pay him to get a dish heater for the inaccessible dish, which would prevent the problem in the first place, but his original statement about that particular box programming routine being stupid, is quite valid.
     
  12. Dec 31, 2012 #52 of 150
    I WANT MORE

    I WANT MORE CowboySooner

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    I had a similar issue a few weeks ago on a Sunday. The solution was simple. I made my son go up on the roof and clear the snow from the dish.
    I did, however, hold the ladder.
     
  13. Dec 31, 2012 #53 of 150
    Mike Greer

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    I do have to agree here. My dish is pole mounted on the ground but I still have a dish heater because I'm too lazy to go out and brush the snow off!
     
  14. Dec 31, 2012 #54 of 150
    Mike Greer

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    Agreed - but if you're talking about me as in 'Mike' - I just jumped into the cross-fire. It is dfd that had the trouble and started the thread.
     
  15. Dec 31, 2012 #55 of 150
    Mike Greer

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    Kids are great aren't they!?
     
  16. Dec 31, 2012 #56 of 150
    Richierich

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    The Antenna/Dish Heater is the way to go if you anticipate snow every year and you will thank yourself many times when you No Longer Miss a Game!!! :)
     
  17. Dec 31, 2012 #57 of 150
    Rich

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    Having crawled on many roofs over the years I swore never to buy another house with a high roof or one that was severely slanted. I went from a Cape Cod to a raised ranch almost 30 years ago and haven't regretted it since. I've never had a problem with snow, but if I do, my dish is very near the side of my house and easily reached by a 20' ladder and a broom.

    Now, the guys who work for D*'s local contractor have been read OSHA's High Work Rules and Ladder Safety Rules and are really leery of roof mounts. Ladders are one of the most dangerous devices you can use and, in a case such as the TS's home can be deadly. In his case, just getting to the dish will require two men and other safety considerations. Done properly, it's still a dangerous job.

    @any installer reading this post: Some of you have been told to keep an eye out for an OSHA inspector. OSHA does not send it's inspectors out looking for infractions. As an employee, it's your right to call them about any job you're given that you think is unsafe, before or after you do the job.

    Rich
     
  18. Dec 31, 2012 #58 of 150
    Rich

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    Still have to go up on that very dangerous roof and install the heater. Not a DIY job, by any means.

    Rich
     
  19. Dec 31, 2012 #59 of 150
    Rich

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    You did the right thing. ALL extension ladders require the ladder to be either "footed" as you did or tied off securely to something on the roof. And since nobody ever considers that someone might have to get up on those really high roofs, you'll play hell trying to tie a ladder off.

    Rich
     
  20. Dec 31, 2012 #60 of 150
    jdspencer

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    I have always had my dish mounted low enough to be able to brush off the heavy wet snow when it loses signal. Currenty, it's just outside of my basement door.

    As for the reboot and losing the buffer, if possible, press the record button to save it. I very rarely watch behind the buffer, I will record and then watch behind.

    An option here might be to mount the dish as close to the oak and aim below the branches.
     

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